Subject: Paradise Village
We were approached at the airport to book a tour of Paradise Village resort, and after much conversation with the representative, and the promise for numerous bonuses (free transportation, complimentary lunch buffet, 2 bottles of tequila,etc.) we finally agreed to a visit on Sunday afternoon, March 3. We had to pay a downpayment of $35.00 (which was equal to our cabfare to own bungalow in Bucerias), but this was to be reimbursed after the tour. We were advanced one bottle of tequila before we left the airport.
As promised, the rep picked us up and once again asked questions to "qualify" us. We are Canadian, living in Ontario, married with an income, not over age 75, etc. When we arrived at the Paradise Village host desk, my husband began to complete the required forms, which again asked for proof of our "qualifications". The host then asked about our last name, wondering if it was Italian. We said no, it's French Canadian. The host then asked to us to wait, the Manager needed to talk with us.
He immediately apologized on behalf of the people of Mexico, and told us that anyone with a French Canadian background, or who were French in any way, did NOT qualify and asked us to leave immediately. We were escorted to another office, and told that we were only eligible to receive our $35.00 downpayment, and had to pay for our own cab ride back to Bucerias.
The original rep, a young man with a family, was devastated by this treatment, as he had to reimburse the company out of his own pocket for the tequila. We asked if this had happened before, and he said yes. It's unfair to people from Canada. He said that we should have lied about our nationality - tell the Manager we are Italian, not French Canadian. (?). We have always lived in Ontario - for 3 generations - and although we are proud of our roots, this is DISCRIMINATION at its worst.
This resort looks wonderful, and the reviews are positive. We will be investigating the practices of this company further, and reporting to the news media in Quebec. don't bother if you are interested, and have connections to Quebec Canada. Stay tuned.
M & R Chicoine