Attended a timeshare presentation at club sunset in cancan, Mexico and liked what we were offered and signed purchase agreement on dec 31, 2011. On reading documents more thoroughly found that was offered was not in agreement. Went back to resort to cancel but due to the holiday was closed so on jan 2, 2012 met with sales manager to submit letter cancelling agreement. He was to expedite paperwork so we would have all looked after by time we left Mexico. We went back in two days time only to find that we had signed a paper saying we would not cancel. (Did not have copy). So we signed another letter cancelling our cancellation letter. Arrived home and addendums arrived by e-mail. These addendums have not been returned by us.
We sent three cancellation e-mails on Jan 6,2012 plus one registered letter to their US office in Miami. Contract says that there is a five day period in which a contract can be cancelled and are in contact with their legal dept and our visa cardholder services to see of this can be cancelled. Looking for any advise. If what they promised and what we get were the same we would not have a problem but this is not the case. It seems they will tell you anything to get you to sign then what they say just goes out the window.