Just returned from a holiday in the Lakes District. Was lovely, except for the treatment we got with Cumbrian Cottages.
The "deluxe" Bowering apartment we rented for the week wasnt up to its "5-star" billing. It was visually very pretty - designer everything inside - but very impractical and uncomfortable. For example, even a short person could not stand up in the bath to shower because the raked ceiling was so low. The cupboards smelled awful. The absolute minimum by way of simple things like toilet paper & garbage bags. The internet service didnt work - couldnt connect to the wifi access point because the signal was so weak (the wifi access point was in another apartment somewhere in the building). We were left with rubbish piling up in the kitchen because no key was provided for the rubbish storage shed...
The fancy cordless phone didnt have any batteries.
The television in the lounge was about 4-5 ft off the ground so anyone watching TV or a film would get a sore neck.
While we were a bit disappointed with the place, unfortunately, the worst was saved till last. When we checked out, we received a complaint from them that we had left the place in a "terrible state". When pressed for details (because the place was very clean when we left) the windermere office stated that the cleaners had to stay an extra 1.5 hours washing up dishes in the sink (there were 5-6 dishes and 2 pots - all of which had been rinsed and were almost clean anyway). They also complained that a towel had been taken (we took no towel - and nor would anyone since they were pretty poor quality) and that a towel had been damaged. Both of these are either complete fabrications or a mix-up with one of the other properties the cleaners were cleaning in the building.
The other complaint was that a number of pillows had been moved from one bedroom to another... (no, Im not making that up).
So, in the end, we were charged for the "extra cleaning", and the cost to replace the 2 "missing/damaged" towels.
In summary, we found the apartment to be poor value for money and the staff at windermere office to be unpleasant and the whole experience left a sour taste at the end of what was a nice trip.