Starting with the negative:
Although the owner/chef J.Macchina boasts years of culinary experience, he lacks basic decency and customer service. On 8/3/22, I was a customer here (see positive) and spent $23. On 8/4/22, after a full day of hiking, I sat in the table...area to eat a personal packed fruit and relax. 0 customers around at this time. I walked to the wagon to use 1 napkin, where J.M didnt greet me nor offered me an item to purchase. As I thew the napkin in the business trash can after cleaning my area, J.M sarcastically remarked: "thanks for using our stuff we really appreciate it".
I continued walking away, until I realized this was the owner. I went back to state his comment was unnecessary and rather he could have reframed his point. J.M doubled down by proceeding to scold me, and made a point that unless I buy from the wagon I was not welcomed on his "property".
Future Kennicott visitors, this is a terrible way of doing business. Instead, eat at the Kennicott Glacier Lodge, buy food from the McCarthy General store or pack in your own food then sit at the many other benches and rest areas along the walkway.
Positive:
8/3/22 I had a basic and bland salmon burger. Salmon was the round frozen type offered at walmart.. but, with limited options and after a full day of hiking this will do. Female workers were kind, had excellent customer service and thankful. The owner J.M could learn these skills from his seasonal workers.More
