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The Cruachan Restaurant

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| Portsonachan Hotel & Lodges on Loch Awe, Dalmally, Scotland
01866 833224
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12 Reviews from our TripAdvisor Community

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Showing 12: English reviews
Leeds, United Kingdom
Level Contributor
70 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 1 week ago

We used to rent one of the lodges at Portsonachan many years ago, so thought we would call in at the hotel for lunch last week. What a disappointment . We waited by the empty reception desk until a member of staff appeared to look taken aback by our presence and didn't utter a word of greeting. On checking that... More 

Helpful?
1 Thank rosiedog99
Dunoon
Level Contributor
9 reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 10, 2015

Fresh homemade soup and delicious sandwichespacked with fillings served by pleasant and helpful staff.A great place to visit.

Helpful?
Thank Maggie S
Glasogw
Level Contributor
18 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 24, 2014 via mobile

Didn't stay here, just popped in for dinner. Food was terrible, tasteless, bland and just plain rubbish. We all sent our meals back. Not a place I'd ever visit again. Plenty of other quality establishments in the vicinity. Pity really, it's a lovely building in an amazing location, needs run properly.

Helpful?
Thank flyingscot68
Inveraray, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 23, 2013

We visit the hotel on a regular basis for a meal or a drink at the bar. The new management are a complete success. We had our best meal ever there last week. The food was of a very high standard and the service was fantastic. David, the new restaurant manager ,is making a great impression and couldn't have been... More 

Helpful?
1 Thank Mhairi M
Paisley
Level Contributor
141 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 74 helpful votes
2 of 5 stars Reviewed August 24, 2013

Stopped by while cycling. Very unfriendly reception. We were a nuisance to the staff. Waited 45 minutes for a tuna sandwich. Toilets dirty and equipment broken. Location is great and potential abounds. However staff need to get act together and there needs to be some investment in public areas.

Helpful?
4 Thank Glen83
Canberra, Australia
Level Contributor
4 reviews
5 of 5 stars Reviewed July 16, 2013

The food was lovely and the staff wonderfully helpful. The menu had a fairly wide selection to tempt almost anyone. I thoroughly enjoyed the soup and roll for lunch

Helpful?
Thank 621Gabrielle621
Dunkeld, United Kingdom
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed February 21, 2012

Where do I start? This hotel is in a stunning location and could be an absolute gem if someone spent some money on decent staff and the fabric of the building. As it is, it has the air of a creaky out-of-the-way Scottish hotel which has seen better days. Most of the staff seem to be foreign and their understanding... More 

Helpful?
3 Thank dreamtopping
gary s, General Manager at The Cruachan Restaurant, responded to this review

Thank you for your review that was posted on tripadvisor in February 2012. I am sorry that you feel that your stay was not up to expectation. I have recently taken over as general manager and have put in place a variety of systems to ensure that the total guest experience is priority. More 

London, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed October 29, 2011

We were staying locally and visited Portsonachan for a meal. Worst decision of our holiday, the food was really very poor and service left a lot to be desired. A definite candidate for one of Gordon Ramsay's make-over visits, needs a whole lot of re-training in terms of customer service and cooking skills.

Helpful?
4 Thank Lily J
Stratford-upon-Avon, United Kingdom
Level Contributor
39 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed September 11, 2011

We didn't stay at the hotel, so no comment for the rooms. We just stopped for a snack and a coffee and what a mistake we did. Undrinkable coffee, horrible sandwich and chips. The view to the Loch as other reviewers wrote, was impeded from condensation on the windows. Tables were filthy too, like never been cleaned before. Service took... More 

Helpful?
2 Thank baik
Newcastle UK
Level Contributor
23 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed August 31, 2011

Every year we ( 2 couples) go to Loch Awe and enjoy a week's fishing/ reading/ eating and catching up. One of our traditions is going to the Sonachan Hotel on our final evening for dinner. In the past we have had some great food in the bar area and the restaurant. We had been reading trip advisor and knew... More 

Helpful?
1 Thank RozNewcastleUK

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Restaurant Details

Rating summary
  • Food
    Service
    2 of 5 stars
  • Value
    2 of 5 stars
    Atmosphere
Cuisine
Vegetarian
Meals
Dinner, Breakfast
Restaurant features
Seating, Waitstaff
Location and Contact Information
  • Address: | Portsonachan Hotel & Lodges on Loch Awe, Dalmally, Scotland
  • Location: Europe  >  United Kingdom (UK)  >  Scotland  >  Argyll and Bute  >  Dalmally
  • Phone Number: 01866 833224

Questions & Answers

Questions? Get answers from The Cruachan Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?