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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Canadian, Pizza
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner
View all details
meals, features, about
Reviews (91)
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91 results
Traveler rating
19
36
20
8
8
Traveler type
Time of year
LanguageEnglish
Traveler rating
19
36
20
8
8
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All reviews salad wings great meal great food and service nice clean place cooked properly
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Reviewed February 29, 2020 via mobile

Had a great meal after the worst drive...the Boston brute was just what I needed. Hubby had wings and salad and both were great. Service was wonderful and super friendly.

Date of visit: February 2020
Helpful?
Garry_BP, Owner at Boston Pizza, responded to this reviewResponded March 3, 2020

Thanks for the review, Lisa! Hopefully, we can make your next visit a 5-star one! See you again soon!

Reviewed February 20, 2020

nice clean place, great food and service. I recomend to families or team events. Plus innifail is a nice piece of heaven

Date of visit: February 2020
Helpful?
Garry_BP, Owner at Boston Pizza, responded to this reviewResponded February 21, 2020

Thank you for the 5-star review! We're glad to hear you had a great experience!

Reviewed November 11, 2019 via mobile

I stayed at the Days Inn beside this BP last week for 3 nights, which resulted in me eating at this location. The service was horrible. 2 of the nights I visited, I sat for 10-15 minutes before I was brought a menu and offered...a drink. The servers were all busy visiting with perhaps their regular visitors or friends. The wait time for everything seemed delayed. A gentleman came in after I had got my drink and was ignored for the first 10 minutes as well. He also had to speak up and ask for a menu. The food was at least your typical expectation from Boston Pizza, but the service was poor. Maybe the dining room side has better service.More

Date of visit: November 2019
Helpful?
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded November 12, 2019

Hi, there. We're glad that you enjoyed the food, but we're sorry that the service was slow. Your feedback is important to us and we'd like to learn more. Please share the details at https://bostonpizza.com/contact-us.html so that we can make it better! Thanks.

Reviewed October 30, 2019

When faced with a full menu and not being all that hungry, what do you get? We ordered small (shrimp taco, small pizza) and found it just right. Cooked properly and enjoyable. Good service from Amanda. Thank you. Spent $34 for two for dinner.

Date of visit: October 2019
Helpful?
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded November 1, 2019

Thank you for the 4-star review. Hopefully, we can make your next visit a 5-star one! See you again soon!

Reviewed October 21, 2019

Ordered a take out meal from here. It was dreadful. Everything was soupy and luke warm. Have had better experiences in the restaurant itselfMore

Date of visit: September 2019
Helpful?
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded October 22, 2019

Hi, Darren. We're glad that you like the dine in experience, but we're sorry that you were not satisfied with the quality of your food in our take out. Your feedback is important to us and we'd like to learn more. Please share the details...More

Reviewed September 3, 2019 via mobile

Had a good lunch and service was friendly. Food came out quickly and was very fresh and tasty. A good spot for a business lunch. Good atmosphere to talk in while eating.

Date of visit: September 2019
Helpful?
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded September 4, 2019

Thanks for the review, Larry! Hopefully, we can make your next visit a 5-star one! See you again soon!

Reviewed May 10, 2019

We went in to order a pizza to stay. We were going to visit a ill family member and we thought this would be the best place. We stood at the door for quite a while and then were seated. There were only a few...people in the restaurant at the time. The gal came and took our order and returned with coffee. About 30 minutes later, she returned and said she forgot to place our order and it would be another 15 to 20 minutes. We left and went to an alternate restaurant. We will not return.More

Date of visit: May 2019
Helpful?
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded May 11, 2019

Hi, Janice. Sorry to see that you were not satisfied with your experience. Your feedback is important to us and we'd like to learn more on how we can improve. Please share the details at: https://bostonpizza.com/contact-us.html. Thank you!

Reviewed April 13, 2019 via mobile

Efficient restaurant, we were seated promptly, and although we were not in a hurry, from order to end of visit was 35 minutes. Food was hot and tasty!

Date of visit: April 2019
Helpful?
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded April 14, 2019

Thanks for the 5-star review! We're glad to hear this! 😊

Reviewed November 18, 2018 via mobile

Our hockey team went around 5pm. Place was half empty. Took 15 minutes for a server to even come take our drink order. When it was finally taken, our drinks took another 20minutes to arrive. Only half of us had menus, so we had to...share. Another 30 minutes for food to come. When the food finally arrived we had no napkins or utensils. Some of us had steaks and pasta. Nothing to use to eat with. We asked 3 servers for utensils. Still nothing. Found a manager (Khoal McMillan) expressed concerns. Still asked for cutlery took another 10minuted because nothing was washed and we had to wait. By the time we got Cutlery our food was cold. A manager didn’t even come to our table to apologize. We never seen our server once. Only when taking our order. When going to pay. I spoke with another manager ‘Grant Sutherland’ who was supposedly the head manager that night. Expressed concerns. He didn’t even care. I said we will not be paying for the steak meal since we had no cutlery. And threatened me saying he was going to be calling the police if I didn’t pay for the steak. Disgusting attitude. I cannot believe he is even employed in the customer service industry. Will never go to this place again. There were other tables coming in also that day for an extended period without even being seen. And would get up to go. Very sadMore

Date of visit: November 2018
Helpful?
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded November 19, 2018

Hi, there. We're sorry to hear about your experience and we would like the chance to look into this. Please share the details at https://bostonpizza.com/contact-us.html so that we can follow up with the team involved and make it better! Thank you.

Reviewed November 13, 2018 via mobile

Once a month we come here for lunch after a meeting and there are usually about 10-15 of us. The service is always good and the food is exactly what you expect at Boston Pizza. I don’t think there is anything spectacular, but it is...good and the ability to easily seat large groups of walk ins is exactly what we need. There is always something for everyone.More

Date of visit: November 2018
Helpful?
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded November 15, 2018

Hi, there! Thank you for the positive review! We're glad to hear that you liked the service and the food! We hope the next time you come we can provide you with a 5-star experience! We hope to see you again soon!

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Frequently Asked Questions about Boston Pizza

Yes, Boston Pizza offers takeout services.

Boston Pizza is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3
  • Value: 3
  • Atmosphere: 3.5