I hate writing bad reviews but this place was just not worth visiting when we arrived in Kudowa. We arrived and the waitress was very rude, but we were hungry so we sat down to read the menu. The menu is written differently in Polish...than it is in English and Czech, so the descriptions were not 100% right. We made our orders and when we received them, my wife got something that was not what it was described like in the menu. We had to ask the waitress to take it back as the food on that dish was soaked in a lot of vinegar, which my wife cannot eat. This was not what was written on the menu. The waitress decided to argue with my wife for a good ten minutes about the item we were returning. My wife told her she was unable to eat it and the waitress did not agree and told her it was not her fault. This ended with the waitress taking her food back. We thought that was going to be ok and we ate our main courses - my svíčková was not great, I have lived in the Czech Rep and eat this dish probably more than I should have. Terrible sauce and the meat was very cheap and chewy.
When the waitress came with the bill, she had of course added the uneaten dish to the bill. She ran off to the kitchen and made us wait 10 more minutes before coming back to see if we were there. We called her over and once again she started to fight with us about the bill. If she had explained that she was unable to do it and offered us something else, or explained that the restaurant was struggling or anything, we'd have paid it all. But she did nothing but argue again and again that we must pay all the bill, incl the uneaten dish we immediately sent back.
She must have argued for over 10 minutes and then told us to wait and went back to the kitchen. Then 5 minutes later she brought in a large man who thought he looked menacing and he started to get angry and yell at my wife. Told us we are not welcome there and to get out and never come back. He was doing this in front of around 20 customers who were all feeling uneasy. He threatened my wife over and over again, the waitress even telling him to calm down.
Obviously we left and paid for what we ate, of course never to return!
Bad food, terrible terrible service and overpriced too. You would be better off if you drove a few minutes down the road to the Czech Republic and eat better authentic food with better service. Avoid this place! There are much better places to eat in Kudowa!More