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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Take out delivered on time, Hyderabadi Lamb beutifully tender in a lovely sauce. The consistency of the food quality is excellent and the service is first rate. Thorougly recommend you try this restaurant.
Back late 2019 we visited Al Naseeb and had abysmal service (waited an hour just to order)..... but that’s mother story.
Fast forward to NYE 2020, which we all know was never going to be great thanks to Covid, but we decided to order a...curry as our friends had recently had really nice one. I ordered at 5.45pm, and told delivery 8pm which was absolutely fine for us. In my order i specified we had a child in regard to what I ordered for my son.
8pm came and went, as did 8.30pm, 9.00pm, 9.30pm, 10.00pm - all during this time I was attempting to call to find out where the food was (157 unsuccessful attempts)
The phone was engaged or answer phone the whole time. Looking on their Facebook page we wasn’t the only ones, lots of people unhappy (and hungry!)
The food arrived at 10.20pm and we refused the delivery, I had a very angry husband and very hungry son!
The delivery driver was lovely and I didn’t want to take it out on her but said not answering the phone was just really bad and she said they’d took it off the hook at 6.30 as had no choice - totally not on for those of us that were awaiting orders.
If they had took the call and explained I would have made allowances!
This morning (New Years day) they have posted Happy New Year on their page and I’ve commented that an apology to disappointed customers would have been more appropriate post and they have now deleted my comments and blocked me from commenting at all ..... despite the fact that there’s a whole thread of complaints from last night.
Utterly disgusting customer service. Clearly bitten off more than they can chew and not prepared to hold hands up and apologise. Obviously need a big lesson in customer care!More
We have tried so many Indian take aways and this meal was by far the best we have had. Delivery was later than the Just eat app said but was worth the wait. The lamb was just so tender it melted in your mouth. The...tandoori chicken was huge and tasty too. We had the special rice and will have again really tasty.
Good price for good quality foodMore
Just had an delivery from Al Naseeb. We've just moved into the area and chose this restaurant based on the good reviews.
Wish we hadn't bothered, tbh. The food arrived 30 minutes after it was supposed to. It was lukewarm. Still I put it in...the oven to warm up. We had: Lamb balti, lamb kharai, and lamb byriani. They were all very salty and the lime was overpowering. The sauces were very thick, more like a paste and the flavour was incredibly intense, to the point of being unpleasant. We've had curries from all over England and never had one quite like this.
I don't know if the chef was having an off day, but we'll never know because we won't be ordering from here again.More
I ordered food to be delivered and after it was an hour late I rang them to ask how much longer it would be to be told 10 mins, 30 minutes later still no food so rang them again to be told they did not...have an order for us, no apology, unbelievable, do not order from the restaurantMore
Ate here to take advantage of the eat out to help out with some friends. Eaten here before and food is good. I was shocked as to the lack of safety measures taken in light of COVID-19. Reusable book menus were on the tables, staff...had masks partly not covering faces, one gentleman had a visor on not even covering his mouth and then proceeded to remove it! No hand sanitiser or anything to clean with and I generally didn’t feel at ease.More
Some of the best places require time to drive too unless you love in Long Eaton then you should already know about this jewel of a place. We visited from Nottingham having heard good things about this place. We were not disappointed. We should have...taken photos but all you would have seen was empty plates. Seriously though the food and service is of a high standard. It is clean and well run. The chef is amazing, we were lucky enough to meet the owners, there Passion for the restaurant was clear to see. Pleaet visit this place you will not be disappointed. Support a local business. Give your self a treat as we all get back to normal after lock down. If you can stay to eat they also do take away...More