Clean fresh fish and chips every time ! Been here many times and service is good and 5 out of 5 hygiene rating! VERY GOOD !
Hello and firstly let me say I do not want to accuse people of drinking to cover poor service. Nor do I want to offend anyone, but we do get some unjust and untrue reviews and we take offence when these are posted. As you... More
Hello and firstly let me say I do not want to accuse people of drinking to cover poor service. Nor do I want to offend anyone, but we do get some unjust and untrue reviews and we take offence when these are posted. As you will see from this web site, the majority of reviews are very positive. On first discussing your review, the staff reported abuse, swearing and drunk behaviour, which is why I responded like I did. However, we have investigated further and it appears we have a case of mistaken identity? So please accept my sincere apologies for this confusion and I would ask you to call the shop asking for Shane White, Chef Manager or email me through our web site and we will try and rebuild some goodwill. As your party of four were leaving, it seems a party of 3 Geordies who were drunk and abusive were very close behind you. The senior staff believed you were a group of 7, rather than two separate groups. Turning to your experience, you were served by Lockie, who was on his first day with us and clearly doing it his way and NOT Scotts way. When struggling, he tried to manage without seeking supervisor help. Becky realised, but by that time it was 15 mins in and too late. Ellie and Lewis were in takeaway and kitchen. When Ellie became aware, she came over to your table, but you were already leaving. I agree, completely unacceptable and certainly not how we do things. We have learnt lessons and will improve. We DO take customer service very seriously. Again, please accept my apologies and do get in touch. Unfortunately it is not possible to add contact details here. Thank you for bringing this to my attention. Regards Tony