Myself and my partner had booked a table here for an evening meal. We booked through an email.
Once we got to the restaurant, the setting was beautiful. However when we looked at the menu, there wasn’t much we was feeling to eat. Especially as...we heard another waiter explaining to another table that they do not have numerous items available due to end of season. The choice was limited. We therefore decided to kindly explain to our waiter that we will go and eat elsewhere and we asked if we could get the bill for our cocktails. The waiter said that he will get the manager to come over.
The manager came over and once again we explained this. The manager said that there is a €50 charge per person in that case. We asked him to explain why as we have not been informed of this before. The manager explained that he sent this information to us in an email along with our menu. I apologised and explained that unfortunately we did not check the menu and we must have missed the information about the €50 per person charge.
I then walked up to the manager and explained to him that we would like to pay for our drinks. I had also explained to him that I have checked my emails and the €50 euro charge was not mentioned in any of our conversations. He then said that it must be on the website. He changed his story. From this moment, I already got a very bad feeling about this restaurant.
He then started to explain that 6,000 people have come to his restaurant and everyone found something that they liked on the menu. He said that when I booked I made a note that it was my partners birthday and if they could do anything special. He said that there has not been anything special about his birthday as we missed the sunset, missed the food and asked me if all along we only wanted to come for cocktails.
At this point, I was shocked. It’s horrendous to see how older managers still take advantage of young couples and think that anything can be said to them. The manager seems to have been very annoyed and all he cared about was money. He first tried to charge us with a minimum spend and tried lying that it has been written in the email. Then he tried to make us feel really uncomfortable just because he didn’t make much money from us. The comments he made were just disgusting. You could tell that this manager was all about money. There was no professionalism from his side what so ever. It’s a shame to be writing this review as this restaurant has good reviews. However, if the manager thinks he can get away with such horrible and unprofessional behaviour, then I believe he should take a negative review.
I explained to the manager that we are the customers, and at the end of the day, we are the ones on holiday and we have the right to eat wherever we like. If we don’t feel the menu, we will not waste our money. After this the manager had allowed me to only pay for our two cocktails that we had, which were quite basic anyway.
Since our stay in santorini, we have eaten in Cavo Tagoo, Lycabbetus, Selene, Throubi and La Colline. I recommend these fine dining restaurants to anyone. The service was absolutely incredible, true professionalism and I understand why these restaurants have the label of being the best ones on the island. They don’t need to prove this to customers as they stand out, unlike small restaurants that bad mouth and try to take as much money from customers.
Due to the unprofessional service from this restaurant, I cannot recommend it to anyone.More