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Ratings and reviews

RATINGS
Food
Service
Value

Details

Meals
Breakfast
FEATURES
Parking Available, Wheelchair Accessible, Seating
Reviews (85)
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66 results
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16
28
10
7
5
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LanguageEnglish
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Traveler rating
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10
7
5
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Reviewed September 29, 2021

Great Kamaaina rates and service. Great security protocols to enter and use of the elevators. A great place for locals

Date of visit: September 2021
Helpful?
Reviewed July 2, 2020

This hotel is well located close to the Waikiki beaches. You can find close to the hotel some areas where you can buy food and even shop for items that they are not so expensive as Waikiki itself. The rooms in the hotel are comfortable...and some of them have the balcony with view to the beach which is genuinely nice. The hotel itself has many areas of entertainment and restaurants including the one on top floor. This one has happy hour deals and amazing views. Even though this is a busy hotel I always find that clean and comfortable. I highly recommended.More

Date of visit: December 2019
Helpful?2  
Reviewed May 14, 2020

Rooms are tired, and often dirty. I have stayed here often on business and it is always the same. parking under hotel is convenient and it is centrally located which is why i stay there but my most recent experience was so bad with rude...personnel and dirty rooms that seem to have never been deep cleaned that i think it is time to move on. I asked the front desk and they said rooms were recently renovated but i would not agree. "recent" often means within the last 3-5 years. They are not shy about rates adding booking fees, parking, service fees so be sure to ASK what else you will be charged for. Common areas are under renovation and look lovely but rooms are awful.More

Date of visit: May 2020
Helpful?1  
Reviewed December 13, 2019

Room tired .Stains on carpet. No cups for tea. No cutlery.No milk in the fridge.Pillows so old and lumpy wouldnt let an animal sleep on them Balcony overlooking a hotel with '' Ladies of the night" keeping busy. Cockroaches in the bathroom when I turned...the light on.Charged for breakfast when we later found it was part of the package. Shall I go on?.Would never stay there again.More

Date of visit: September 2019
Helpful?3  
Reviewed November 12, 2019

When i reserved at this hotel it was for the location but going back I will be staying there again. Really good location, service, view, etc.

Date of visit: October 2019
Helpful?
Reviewed October 7, 2019

If you like to shop, this is the place for you! Shopping, dining and entertainment are all within walking distance.

Date of visit: September 2019
Helpful?1  
Reviewed April 11, 2019

I came for a convention here and it's Hawaii (hello - who wants to stay indoors?!) - so the look of the room wasn't really a priority. It was clean enough so the housekeeping staff was doing their job. But other than that everything was...just kind of... meh. The front desk seemed woefully understaffed, the cafe was WAY too overpriced for what you got (especially that breakfast buffet - my god), and everywhere else we went on the island people seemed so much more friendly and approachable. The pool area was kinda sad (the towel guy was very friendly) and the restaurant had nice views and efficient staff. But again - something just seemed lacking. Some degree of effort of charm that the rest of the island had in spades but this place just... didn't. Also - bit of a walk to the beach. Wear comfy shoes.More

Date of visit: April 2019
Helpful?1  
Reviewed January 2, 2019 via mobile

This is a massive property attached to Ala Moana mall, so I was iffy before going in, and my low expectations were met. Decent view from the room, but nothing else good to note. Scratchy sheets, incredibly slow elevators (despite there being 6 of them),...showers/tubs that don’t drain at all, and rude staff. Honolulu is a cool city with gorgeous beaches and tons of hotels — but I’d avoid this one.More

Date of visit: January 2019
Helpful?1  
Reviewed December 11, 2018 via mobile

Our stay at the Ala Moana was the only disappointment of our 10 year anniversary vacation. We booked a king with a mountain view through our travel agent (paying extra for both). We're shown to a queen room with no view when we got there....We called to ask what was going on, and they acted confused that we wanted what we paid for, but eventually changed our room. Our travel agent also asked if we got the flowers she'd paid to send us. Nope. I kept calling down to the front desk to ask about it. Travel agent checked with the florist and they said they'd been sent. They also never brought the correct sheets for the bed in our new king room (that WAS available at check in and did have a mountain view). They kept ripping the queen fitted sheets to fit the bed and the flat sheet was always too small. Further, when our key stopped working suddenly halfway through our stay, the staff got annoyed with us instead of just issuing new keys. They almost made us late for an event later that night that we'd booked. We found out on check out that our flowers WERE delivered, only to our original room and they never thought to redeliver them to the room we actually booked. The events planner at the hotel was wonderful and we did like the proximity to a public beach and the mall with a million yummy restaurants. But if we ever went back to Oahu, we'd still probably avoid the Ala Moana.More

Date of visit: August 2018
Helpful?1  
Reviewed September 14, 2018 via mobile

We stayed at the Ala Moana for a couple of nights before our cruise of the other Hawaiian islands and a night at the end. It is clean and fairly basic, but very handy to the Ala Moana shopping centre. The staff at reception were...very helpful. There was a counter where you could book day tours, Half day tours and smaller trips. We were originally promised a mountain view room, but because we arrived early got a room with the view of a car park. On our return, we did have a mountain view room as promised. The plantation cafe offers a buffet breakfast which is quite good.More

Date of visit: September 2018
Helpful?
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Questions & Answers
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214pepef
November 19, 2017|
AnswerShow all 5 answers
Response from swilliams393 | Reviewed this property |
Yes. We did exactly that and they were very accommodating.
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Frequently Asked Questions about Ala Moana Hotel

Ala Moana Hotel is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3
  • Service: 3.5
  • Value: 3