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The Counter

#157 of 1,773 Restaurants in Honolulu
Certificate of Excellence
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4211 Waialae Ave # E-1, Honolulu, Oahu, HI 96816-5319
11:00 am - 10:00 pm
Open now
All hours
Sun - Sat 11:00 am - 10:00 pm
More Info
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153 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Showing 105: English reviews
Salzburg, Austria
Level Contributor
39 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I love the concept of creating your burger individually with so many opportunities to choose from. Having a burger without bread was just about right for me ... lots of healthy choices.... will try to go there again while in Kahala.

Thank ChrBr
Greenville, Delaware
Level Contributor
17 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Burgers are big and tasty and the floats are delicious. Good atmosphere and service. Clean and friendly, would eat here again.

Thank kimcheedragon52
Chicago, Illinois
Level Contributor
375 reviews
281 restaurant reviews
common_n_restaurant_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed July 17, 2016

When you arrive you get a checklist listing burger types, sizes, toppings, and sauces to customize the meal including degree of doneness. The Hawaiian sweet bread roll was great (not sugary as the name suggests). We were generally quite happy with the meal, but the service was a bit slow and the fries cooled to room temperature. Don't hesitate to... More 

Thank Fontek
Round Hill, Virginia
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 13, 2016

Conveniently located at Kahala mall. Fun to order burger as you want - size, bun, cheese, and lots of various toppings. Service was friendly but not really attentive. Ordered sweet potato fries to have before the meal. Wrong item (chili) was dropped off first and then fries came after the burgers. I was thirsty and emptied my water glass early... More 

Thank Bradsooz
Kwajalein Island, Marshall Islands
Level Contributor
21 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 10, 2016

The burgers are made to YOUR specifications, from the weight of the burger to the toppings you want on it, and cooked the way you want it. These are definitely gourmet burgers... With hundreds of possible combinations! The meat weight options include 1/3, 1/2, and 1 pound. The 1/3 pounder is large enough for most people. I had the 1/3... More 

Thank DaveD-on-Kwaj
Level Contributor
38 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 4, 2016

I visited here with a couple of people from Japan. They must have a lot of Japanese tourists because the menu is in both English and Japanese. The Counter's gimmick is that they allow you to customize your own burger. You can choose the bun, toppings and sauce they give you. It can be overwhelming at times because of the... More 

Thank Taipei_Rider
Honolulu, Hawaii
Level Contributor
142 reviews
120 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 13, 2016 via mobile

It's been a while since we've visited this burger place, but since a couple of our boys are home from college we thought it would be the place to go. We started with the 50/50 mix of sweet potato fries and shoe string onions, and an order of dill pickles. Good, good, good. Then everyone selected a burger of their... More 

Level Contributor
347 reviews
192 restaurant reviews
common_n_restaurant_reviews_1bd8 113 helpful votes
5 of 5 stars Reviewed May 2, 2016 via mobile

During a visit with my family on Oahu, we dined at The Counter in Honolulu. They have an extensive offering of "build your own" burger options. My son likes Bison, I opted for Beef with Pineapple and smokey Gouda on a bed of organic greens. Wonderful, high quality meal.

Thank sjdif
Level Contributor
116 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed February 17, 2016

Love the burgers here. The price is on the higher side but then again everything in Hawaii is on the higher side. If you want a good burger, no frills, just good and walk away being satisfied for what you paid for it - this is your place.

Thank MZHI
Aiea, Hawaii
Level Contributor
118 reviews
83 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed February 15, 2016

We tried the Counter yesterday after a long hike. I've been on the quest for a great burger since moving to Oahu. Customers get to create their own burger using a checklist. I was excited to have the choice of a bun-less burger made into a salad. I had lots of toppings including sprouts, peppers, cranberries, pickles, croutons, and carrots.... More 

Thank AmyTravels720

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Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    4 of 5 stars
  • Value
    3.5 of 5 stars
    3.5 of 5 stars
Average prices
American, Gluten Free Options
Lunch, Dinner, Late Night
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Serves Alcohol, Television, Wheelchair Accessible, Full Bar
Good for
Families with children
Open Hours
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
Location and Contact Information
  • Address: 4211 Waialae Ave # E-1, Honolulu, Oahu, HI 96816-5319
  • Location: United States  >  Hawaii (HI)  >  Oahu  >  Honolulu
  • Phone Number: 808-739-5100

Questions & Answers

Questions? Get answers from The Counter staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?