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Total disappointment! We received email from Sanchos that they would take reservations for Cinco de Mayo. Emailed to reserve table for 3 at 6 pm. Reservation was confirmed and advised to call back to purchase the required gift card. Called that Sam enlighten several times...and unable to get through or have any one pick up phone . Since we live close by we decided to stop by in the afternoon of Cinco de Mayo to purchase the gift card and make sure the reservation was still good. We stopped by at 4 pm and were advised our resection was good. When we came back at 6 pm the place was packed and no available tables. The waitress told us she did not have our reservation after showing her our reservation email she called the manager Mia ( who we corresponded with via email to make and confirm reservation) . We waited 20 min for Mia. When she finally found time to speak with us she showed no empathy and told use she had no tables available. We were more than upset, it’s Cinco de Mayo and impossible to get reservations anywhere else. We walked home and decided to give Mia another chance . After 10 call attempts we finally got through to talk to Mia and asked if she could give us a call when a table was coming available. She bluntly told us , “ if I get to it!” Mias customer service skills were unacceptable , I work in a customer service environment and know that industries accommodate when “overbooked “ ( hotels, airlines, restaurants..) but she totally dropped the ball. Sancho’s please hire a new manager!More
We were in town for Cinco de mayo and made reservations weeks prior with the events Manager Mia Sanchez. WE corresponded back and forth and I secured our reservations with the required $50 deposit. After arriving we were informed our table had been given away...after the Manager wrote our reservations down for the wrong time. Even after showing her the email with time she was unable to accommodate us. She apologized, refunded our deposit and sent us on our way. As a retail manager I found that totally unacceptable. We took an uuber to the peal district (which was much more suitable for our tastes) and had a great night!More
Need to update the website or merch on that site because when someone looks at it it seems as if though they have options. Turns out I’ve ordered 3 hats, two different, but they all came back the same. I was told sorry we are...out of stock. I’m no tech nerd, but how hard is it to exclude the items you don’t have to a portal where I give you money? I just ordered, like a fool, another hat, sanchos, hoping it won’t be another Hecho. I get that it’s a dive bar. If you want to be in the sales arena after the fact please update your site and customer service.More
Date of visit: November 2020
Samuel A, Owner at Sanchos Cantina and Cocina, responded to this reviewResponded April 2, 2021
Hi, We are so sorry about the issue with the hat. We refunded your money for the most recent order and have updated the website. There was a miscommunication between the person who manages the merch and the person who updates the website.
While only 3 miles or less from the river walk this place is strictly a neighborhood place. My wife and I drove in from Dallas and were looking for someplace to have lunch. TripAdvisor gave us this place. Don't know what the inside looks like...because both times we/I were there we sat outside. Chicken tinga tacos are very good and for something different try the Sanchos Hamburgesa is excellent. 80% ground beef and 20% made in house chorizo. From what the waitress said most everything is made in-house. Good house margaritas and the on the rocks ones actually have tequila in them - which some places skimp on. On my first visit I asked the waitress about the hamburgesa but had the chicken tinga. On my second visit my first waitress told the one who waited on my that I would be having the hamburgesa. And she was right. Great wait staff. Search this place out for good food and to hang with the locals.More
Date of visit: December 2019
SamuelA3231, Owner at Sanchos Cantina and Cocina, responded to this reviewResponded December 8, 2019
Thanks so much for visiting us twice while you were in town! Yes, our food is made from scratch from the freshest ingredients we can get, sourced locally if possible. We are also lucky to have some of the best servers in the city (the...More
Music and atmosphere is great! Beers are cold and waitresses are attentive. The food 👎🏼I have been there 3 times and will keep coming back, but will dine somewhere else. Food quality not good and presentation is awful. I’ve had food all three times to...give it a try but nope not happening again. I will be back for the bands and music.More
We were in San Antonio for a conference and wanted a place with San Antonio flavor. We were not disappointed. The place was extremely casual. The menu was almost like "street tacos" in Mexico. There were not "plates" but individual items. The empanadas were great....The nachos were more than we could eat. The water was friendly and attentive, but not hovering. We had a nice evening on the patio where several folk had their fur babies. I have a feeling it is a hang out for a lot of regulars. If you are looking for something a little different where you can relax and hang out, you want to try this place.More