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Ratings and reviews

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RATINGS
Food
Service
Value

Details

PRICE RANGE
$15 - $30
CUISINES
American, Cajun & Creole, Seafood
Meals
Lunch, Dinner
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Reviews (91)
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LanguageEnglish
Traveler rating
52
15
10
7
6
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All reviews king crab snow crab shrimp seafood potatoes cod cajun spice very busy place minute wait corn appetizers san bandera garlic medium
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Reviewed October 12, 2020

I've only tried this place once before. We liked it so decided to do a pickup order this time. Icalled to place an order and the girl that answered sounded uninteresting. I asked if they had the option to order shrimp with no head and...received a flat no. So I asked even if it's requested. She again said no. Uh ok. Next I started to place my order and she stopped me and says" are you trying to place an order?". So badly I wanted to say "Duh Genius! Do you think I just want to talk." But I didn't and no better than to talk to people that way, instead I just said yes. So she says "can you not place your order online?" By this time it was obvious she hated her job and done with her lack of willingness to help so I said "no, Thank you" and disconnected and gave my business to another establishment. I get a company prefers to have their orders placed online but not everyone has access. And I WAS online and didnt see the option given for me to order what I wanted so that's when I decided to call. That employee needs to learn etiquette and not speak to people like they are dumb.More

Date of visit: October 2020
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Reviewed July 31, 2020

The Smashin Crab on Sontera in San Antonio. My party is standing under an awning about 20' from the door is & 12' from where we were met by the hostess. After standing there for over 5 minutes when she decided we were too close...& told us to sit in the outside atrium. There is a severe storm with dime to nickle sized hail coming in. I asked to speak with the manager, he comes out & stands 1' from me. I explain about the storm, I'm told it's company policy. I further explained that due to medical conditions with slippery surface I can't risk falling. I told him by making me choose it is basically refusing me service. He told me it did not matter & I had to go to the open air atrium. Rather than risking my life we would leave. I'll be calling corporate come monday morning.More

Date of visit: July 2020
Helpful?2  
Reviewed July 7, 2020 via mobile

This is my second time ordering recently that my order was wrong. The first time I let it go, this time I called and the manager went back and forth with me about how they do it and how it should have been right. I...travel 45 minutes 1 way when I go there and we always get King crab so I'm paying over $100 per visit. Honestly when they get it right, it's really good but good customer service is listening to the customer and making it right when you get it wrong. Im not going to go back and forth or arguing with managers. I simply just take my money elsewhere. Yall lost a customer today, and I regret refering anyone here.More

Date of visit: July 2020
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Reviewed March 7, 2020 via mobile

Not understanding the bad reviews - king crab and shrimp were excellent, the trinity sauce was delicious. Must try the wash beans - very very good! Alex was our server, he was great and very helpful. The music and atmosphere were lovely.

Date of visit: March 2020
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Reviewed March 4, 2020 via mobile

Wow....still thinking about this dinner, days later! We arrived at 6:30pm on a Monday night thinking it wouldn’t be too crowded. It was about a 20 minute wait, so we decided to sit at the bar. We’re in from out of town, so a great...place to chat with others....which it was. Sarah was our bartender & server and she was awesome! She recommend we share the Perfect Storm. We chose the Trinity #3. This was the best meal we’ve had in San Antonio. Sadly, we couldn’t finish it all and since we were visiting, couldn’t take it home. Nearing the end, it was really spicy- but we both agreed #3 was perfect for us...we love spice! I’d go down to #2 if you’re more of a medium spice lover. Thanks for an awesome dinner & great conversation with Sarah, the GM and our bar mate!More

Date of visit: March 2020
Helpful?1  
Reviewed February 8, 2020

Great place for seafood, a little pricey but not as pricey as papadoux, waitress was great, I believe her name was stormy, will go again, great service!

Date of visit: February 2020
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Reviewed January 18, 2020 via mobile

Family Lunch after USAF Graduation. Party of 8. Service and food was wonderful. Some of us had ‘boils’. Others had fried seafood combos. Everything was excellent. No complaints. Plenty of parking.

Date of visit: January 2020
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Reviewed December 28, 2019 via mobile

We placed ourselves on the waitlist via the website. That worked beautifully as we we seated fairly quickly while others were waiting longer. Food was just ok really. Nothing great. Same for the service. They were short staffed but still. My order was wrong and...took a while to correct.More

Date of visit: December 2019
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Reviewed December 1, 2019 via mobile

delicious festive ambiance service is nice food is amazing and reasonably priced..ordered a shareable plate it was more than enough for two

Date of visit: December 2019
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Reviewed November 29, 2019 via mobile

Food was great! Pricey but very worth it! Have fallen in love with the food and will be back for sure!

Date of visit: November 2019
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