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New England Soup Factory

Certificate of Excellence
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140 Washington St, Ste 1, Salem, MA 01970-3529
+1 978-744-0444
11:00 am - 8:00 pm
Closed now
See all hours
Mon - Fri 11:00 am - 8:00 pm
Sat - Sun 12:00 pm - 7:00 pm
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140 Reviews from our TripAdvisor Community

Traveler rating
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Time of year
Showing 139: English reviews
Wilmington, Delaware
Level Contributor
156 reviews
81 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed December 4, 2016

While visiting Salem on a cold winter day, we happen across this shop. What warms you up better than a brandy? Soup. The owner and server was nice with a touch of humor. Out of four people, everyone enjoyed their meal. I especially like a chili I tried. The décor is nothing to write home about and seating is limited.... More 

Thank Don S
Conroe, Texas
Level Contributor
112 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed November 18, 2016

We stopped here on a whim and I am so glad that we did. He let us try before buying, which was very nice. I had a lima bean soup and my mom had chicken noodle. We also bought two bottle teas to go with. You could taste the freshness and all the flavors. Stop here!

Thank Lisa L
Montreal, Canada
Level Contributor
26 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 1, 2016 via mobile

We visited this restaurant the weekend of Halloween in Salem so it was busy to say the least. The soups were delicious. They have both vegan and vegetarian options which is always appreciated. The sandwiches however were okay at best. They had two vegetarian options and neither were particularly appealing. I would have been better off getting a larger soup... More 

Thank raykz
A TripAdvisor Member
5 of 5 bubbles Reviewed October 23, 2016 via mobile

Amazing soup!!!!!!! They have all different kinds and always have a vegan option. My husband is a meat eater and got the chicken vegetable soup. He said it was awesome!! I'm vegan and The soup for me was split pea pumpkin soup and it was like nothing I have ever eaten!! It was incredible! We went there two nights in... More 

Thank A TripAdvisor Member
Level Contributor
4 reviews
5 of 5 bubbles Reviewed October 17, 2016

Dan and I came upon this charming little establishment at the right time (we were starving) and they were open :) . What a great find. The owner is a wonderful man who treats his customers like family and makes different soups every day. I don't like lima beans and he cajoled to try the soup and I loved it.... More 

Thank sarah_silverwolf
Anna, TX
Level Contributor
193 reviews
138 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed October 14, 2016 via mobile

The clam corn chowder is so good it will make a person speak in tongues and roll about in the floor. There's a choice of wheat rolls, white rolls or oyster Crackers. Pass on the white rolls and oyster Crackers. The wheat rolls are chewy with a slight tang. How I wish they were close to where we live.

Thank jimmccomas
Beverly, Massachusetts
Level Contributor
37 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 10, 2016

Love this place - right in the downtown but could easily be missed. They have the best chicken pot pie soup! Definitely a must when you go.

Thank dolphinmaniac31
boca raton
Level Contributor
260 reviews
183 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed September 13, 2016

Soup is not too bad. Prices are okay starts at $5 and goes up. The to go containers do leak found out in the car. Eggplant soup and double onion aren't bad just very oily and more broth than substance.

Thank theused72588
Salem, Massachusetts
Level Contributor
166 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed August 20, 2016 via mobile

Even on a hot day this soup was great. The menu is small but everything is fresh and it seems that they are making their best attempt to locally source food and keep things healthy.

Thank Amanda T
Level Contributor
33 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed August 18, 2016

Soup is THE BEST!! Had the daily special of Chicken Coconut Thai Soup - BEST I have ever had. Hubby had the Chili and refused me even a taste! Sooooo good. So fresh all the flavours were perfectly in balance. Friendly , fast service. Such a great find in a busy city. We just loved it!!

Thank Linda B

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    3.5 of 5 bubbles
American, Soups, Gluten Free Options
Lunch, Dinner
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Kids, Local cuisine, Dining on a budget, Families with children
Open Hours
12:00 pm - 7:00 pm
11:00 am - 8:00 pm
11:00 am - 8:00 pm
11:00 am - 8:00 pm
11:00 am - 8:00 pm
11:00 am - 8:00 pm
12:00 pm - 7:00 pm
Location and Contact Information
  • Address: 140 Washington St, Ste 1, Salem, MA 01970-3529
  • Location: United States  >  Massachusetts (MA)  >  Salem
  • Phone Number: +1 978-744-0444

Questions & Answers

Questions? Get answers from New England Soup Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?