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New England Soup Factory

Certificate of Excellence
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140 Washington St, Ste 1, Salem, MA 01970-3529
11:00 am - 8:00 pm
Open now
All hours
Mon - Fri 11:00 am - 8:00 pm
Sat - Sun 12:00 pm - 7:00 pm
More Info
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129 Reviews from our TripAdvisor Community

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Showing 128: English reviews
Level Contributor
76 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Yes, soups are great, but have to agree, cleanliness could be improved. Prices are reasonable, typically I take home the soup, but you have to monitor the servers when they give you all broth and the main ingredients are left behind and not in your soup...when you get home.

Thank peekie
Lucama, North Carolina
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We went for lunch, and honestly we weren't even planning on going here. However, we stopped and are very glad we did. The chicken vegetable soup was wonderful and my wife's salad with honey pomegranate vinaigrette was just as good. I would highly recommend.

Thank Aaron L
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The soup here is delicious and very reasonably priced. The staff is also very friendly. I recommend the tomato butternut corn soup.

Thank Sara L
Salem, Massachusetts
Level Contributor
22 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 7, 2016

Great food but i have found the place to be dirty and the utensils, dipping cups, trays and most of their stuff to not be clean or they're reused. Nice guy but it seems like he really cuts corners where he shouldn't

Thank Penelope1981
Knoxville, Tennessee
Level Contributor
26 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 5, 2016

We stopped here for lunch on an usually cold rainy spring day. The soup was fresh and hot and served with good artisan bread rolls. We enjoyed the Mushroom Pasta Fagioli (Vegan) and the Chicken Pot Pie Soup. Hope to eat here again.

Thank SingTravels
Los Angeles, California
Level Contributor
248 reviews
182 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed May 3, 2016 via mobile

We spent the day in Salem and just wanted something hot since it was raining most of the day. We got their chicken soup with a matzo ball & chicken pot pie soup. Both were amazing and hit the spot.

Thank Sid k
Boston, Massachusetts
Level Contributor
39 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 15, 2016

Excellent rotating selection of great soups. Their beet and goat cheese salad is amazing. Staff is very nice.

Thank Alyse M
Level Contributor
135 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 144 helpful votes
4 of 5 stars Reviewed April 12, 2016

This is a great small place to eat while visiting Salem. Nice selection of soups. Highly would recommend to anyone. You can eat for under $10.

1 Thank Guest654321
Minneapolis, Minnesota
Level Contributor
52 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 3, 2016 via mobile

A vegetarian, a meat eater and a gluten-free free diner all ate here to much content. Delightful shop owner with friendly service and free tastes. The clam corn chowder (gluten free), split pea and leek and the chicken pot pie were all big hits.

Thank Bonnie C
Boston, Massachusetts
Level Contributor
31 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 25, 2016

If you like New England Clam Chowder, there's no other place you should visit. The New England Soup factory has won several awards for their soup and its no surprise as to why. Other advantages is that it stills seems to be a hidden jewel as there is always a seat waiting for us and its right in downtown Salem.... More 

Thank RickandAli

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 stars
    4.5 of 5 stars
  • Value
    4 of 5 stars
    3.5 of 5 stars
American, Soups
Lunch, Dinner
Restaurant features
Takeout, Seating
Good for
Local cuisine, Families with children, Dining on a budget
Open Hours
12:00 pm - 7:00 pm
11:00 am - 8:00 pm
11:00 am - 8:00 pm
11:00 am - 8:00 pm
11:00 am - 8:00 pm
11:00 am - 8:00 pm
12:00 pm - 7:00 pm
Location and Contact Information
  • Address: 140 Washington St, Ste 1, Salem, MA 01970-3529
  • Location: United States  >  Massachusetts (MA)  >  Salem
  • Phone Number: 978-744-0444

Questions & Answers

Questions? Get answers from New England Soup Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?