We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

New England Soup Factory

Certificate of Excellence
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
140 Washington St, Ste 1, Salem, MA 01970-3542
978-744-0444
Website
Today
11:00 am - 8:00 pm
Open now
All hours
Hours:
Mon - Fri 11:00 am - 8:00 pm
Sat - Sun 12:00 pm - 7:00 pm
More Info
Add Photo Write a Review

132 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 131: English reviews
Salem, Massachusetts
Level Contributor
157 reviews
84 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Even on a hot day this soup was great. The menu is small but everything is fresh and it seems that they are making their best attempt to locally source food and keep things healthy.

Helpful?
Thank Amanda T
Level Contributor
31 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Soup is THE BEST!! Had the daily special of Chicken Coconut Thai Soup - BEST I have ever had. Hubby had the Chili and refused me even a taste! Sooooo good. So fresh all the flavours were perfectly in balance. Friendly , fast service. Such a great find in a busy city. We just loved it!!

Helpful?
Thank Linda B
Plano, Texas
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I love their soup! Awesome flavors! Also vegetarian and vegan options for those of us looking for that!

Helpful?
Thank Luna K
boston
Level Contributor
81 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Yes, soups are great, but have to agree, cleanliness could be improved. Prices are reasonable, typically I take home the soup, but you have to monitor the servers when they give you all broth and the main ingredients are left behind and not in your soup...when you get home.

Helpful?
Thank peekie
Lucama, North Carolina
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2016

We went for lunch, and honestly we weren't even planning on going here. However, we stopped and are very glad we did. The chicken vegetable soup was wonderful and my wife's salad with honey pomegranate vinaigrette was just as good. I would highly recommend.

Helpful?
Thank Aaron L
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 24, 2016 via mobile

The soup here is delicious and very reasonably priced. The staff is also very friendly. I recommend the tomato butternut corn soup.

Helpful?
Thank Sara L
Salem, Massachusetts
Level Contributor
22 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 7, 2016

Great food but i have found the place to be dirty and the utensils, dipping cups, trays and most of their stuff to not be clean or they're reused. Nice guy but it seems like he really cuts corners where he shouldn't

Helpful?
Thank Penelope1981
Knoxville, Tennessee
Level Contributor
28 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 5, 2016

We stopped here for lunch on an usually cold rainy spring day. The soup was fresh and hot and served with good artisan bread rolls. We enjoyed the Mushroom Pasta Fagioli (Vegan) and the Chicken Pot Pie Soup. Hope to eat here again.

Helpful?
Thank SingTravels
Los Angeles, California
Level Contributor
261 reviews
192 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed May 3, 2016 via mobile

We spent the day in Salem and just wanted something hot since it was raining most of the day. We got their chicken soup with a matzo ball & chicken pot pie soup. Both were amazing and hit the spot.

Helpful?
Thank Sid k
Boston, Massachusetts
Level Contributor
39 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 15, 2016

Excellent rotating selection of great soups. Their beet and goat cheese salad is amazing. Staff is very nice.

Helpful?
Thank Alyse M

Been to New England Soup Factory? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4.5 of 5 stars
    Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
    Atmosphere
    3.5 of 5 stars
Cuisine
American, Soups, Gluten Free Options
Meals
Lunch, Dinner
Restaurant features
Takeout, Seating
Good for
Families with children, Local cuisine, Dining on a budget
Open Hours
Sunday
12:00 pm - 7:00 pm
Monday
11:00 am - 8:00 pm
Tuesday
11:00 am - 8:00 pm
Wednesday
11:00 am - 8:00 pm
Thursday
11:00 am - 8:00 pm
Friday
11:00 am - 8:00 pm
Saturday
12:00 pm - 7:00 pm
Location and Contact Information
  • Address: 140 Washington St, Ste 1, Salem, MA 01970-3542
  • Location: United States  >  Massachusetts (MA)  >  Salem
  • Phone Number: 978-744-0444

Questions & Answers

Questions? Get answers from New England Soup Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?