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New England Soup Factory

Certificate of Excellence
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140 Washington St, Ste 1, Salem, MA 01970-3542
11:00 am - 8:00 pm
Closed now
All hours
Mon - Fri 11:00 am - 8:00 pm
Sat - Sun 12:00 pm - 7:00 pm
More Info
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133 Reviews from our TripAdvisor Community

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Showing 132: English reviews
boca raton
Level Contributor
229 reviews
161 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Soup is not too bad. Prices are okay starts at $5 and goes up. The to go containers do leak found out in the car. Eggplant soup and double onion aren't bad just very oily and more broth than substance.

Thank theused72588
Salem, Massachusetts
Level Contributor
158 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed August 20, 2016 via mobile

Even on a hot day this soup was great. The menu is small but everything is fresh and it seems that they are making their best attempt to locally source food and keep things healthy.

Thank Amanda T
Level Contributor
31 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed August 18, 2016

Soup is THE BEST!! Had the daily special of Chicken Coconut Thai Soup - BEST I have ever had. Hubby had the Chili and refused me even a taste! Sooooo good. So fresh all the flavours were perfectly in balance. Friendly , fast service. Such a great find in a busy city. We just loved it!!

Thank Linda B
Plano, Texas
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 9, 2016

I love their soup! Awesome flavors! Also vegetarian and vegan options for those of us looking for that!

Thank Luna K
Level Contributor
85 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 25, 2016

Yes, soups are great, but have to agree, cleanliness could be improved. Prices are reasonable, typically I take home the soup, but you have to monitor the servers when they give you all broth and the main ingredients are left behind and not in your soup...when you get home.

Thank peekie
Lucama, North Carolina
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2016

We went for lunch, and honestly we weren't even planning on going here. However, we stopped and are very glad we did. The chicken vegetable soup was wonderful and my wife's salad with honey pomegranate vinaigrette was just as good. I would highly recommend.

Thank Aaron L
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 24, 2016 via mobile

The soup here is delicious and very reasonably priced. The staff is also very friendly. I recommend the tomato butternut corn soup.

Thank Sara L
Salem, Massachusetts
Level Contributor
22 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 7, 2016

Great food but i have found the place to be dirty and the utensils, dipping cups, trays and most of their stuff to not be clean or they're reused. Nice guy but it seems like he really cuts corners where he shouldn't

Thank Penelope1981
Knoxville, Tennessee
Level Contributor
30 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 5, 2016

We stopped here for lunch on an usually cold rainy spring day. The soup was fresh and hot and served with good artisan bread rolls. We enjoyed the Mushroom Pasta Fagioli (Vegan) and the Chicken Pot Pie Soup. Hope to eat here again.

Thank SingTravels
Los Angeles, California
Level Contributor
265 reviews
194 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed May 3, 2016 via mobile

We spent the day in Salem and just wanted something hot since it was raining most of the day. We got their chicken soup with a matzo ball & chicken pot pie soup. Both were amazing and hit the spot.

Thank Sid k

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 stars
    4.5 of 5 stars
  • Value
    4 of 5 stars
    3.5 of 5 stars
American, Soups
Lunch, Dinner
Restaurant features
Takeout, Seating
Good for
Dining on a budget, Families with children, Local cuisine
Open Hours
12:00 pm - 7:00 pm
11:00 am - 8:00 pm
11:00 am - 8:00 pm
11:00 am - 8:00 pm
11:00 am - 8:00 pm
11:00 am - 8:00 pm
12:00 pm - 7:00 pm
Location and Contact Information
  • Address: 140 Washington St, Ste 1, Salem, MA 01970-3542
  • Location: United States  >  Massachusetts (MA)  >  Salem
  • Phone Number: 978-744-0444

Questions & Answers

Questions? Get answers from New England Soup Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?