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Reviews (13)
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Reviewed August 27, 2017

We ordered take away from this restaurant. I did not eat any, except to try a fry, but others in my family quite enjoyed it. It is hard to find good ribs, my son ordered #1 the rib dinner and he said it was delicious....He is kind of a rib fanatic, so I believe him. Ordering on the phone was very l pleasant, a very polite woman took my order and paid close attention, apologizing for a brief time on hold. Side orders are generous. despite sitting around a while, the fries were still crispy when we got home. The chicken was also tried, no complaints. this is a pretty basic place and I wouldn't recommend coming here on a special date, but it seems fine for a decent dinner for a person craving ribs. We will probably return as early as tomorrow, since we have a trip planned to XC Mall , and this restaurant is quite closeby.More

Date of visit: August 2017
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Reviewed October 11, 2016 via mobile

I went to a restaurant in the Cayman Islands. Ate the same thing I ate here. I think I paid about 75 dollars for the same food I ate here. Dont even make me begin telling you about the 2000 people lunches in Honolulu where...money is like... not even taken into consideration. ... those restaurant might have been at the beach and I ate under coconut trees. This time I chose to eat at a small restaurant in a small town on the east coast and pay 15 dollars for a bunch of barbecue wings and 3 pieces of ribs, large fries and a piano to go with it. And the maybe I'm waiting for the half naked polinesian men and super hot Hawaiian women to dance for me???? It's not going to happen I never rate a restaurant, a hotel, a venue or a person as a vengeance. . I liked this place from the beginning. Been there 4 times. Great service, food is delicious and yes, if I have to wait. I wait. They are busy for a reason.... people keep ordering but missing an order???? Even G-d sometimes looks like he passed you by and didn't listen to you. Enjoy this restaurant. I'm me... and I approve this message.More

Date of visit: October 2016
Helpful?2  
Reviewed August 7, 2016

Now, let me just tell you that I have been a frequent customer of BBQ Ribhouse and I'm ashamed of having supported a business of such low caliber. Unfortunately, there are limited food choices to order from in Mount Vernon as far as standard bbq...fare goes. The food was usually ok and I didn't mind paying the delivery fee $3.99. There have been numerous times where I've placed an order from here and items were missing or the french fries were hard and not edible. I continued to support because, I like to support small businesses. I placed an order last night and the order never showed. This is not the first time however. I've placed orders in the past where orders didn't show or the restaurant canceled or some excuse they've offered. When I called in today, after ordering through grubhub (I decided to give them a chance), just to make sure they received my order because of last night's situation, a lady answered and she was nice and cordial and said she would let her supervisor know. I receive a call from a person by the name of MARCEL KONIG. Marcel called with a vengeance! Off the bat he was mean and angry with me for some unknown reason. I tell him about the non-delivery situation last night and he basically starts accusing me on the phone of this being the second time a driver came and no one answered at my residence. What a bold faced lie!! He then proceeds to threaten me, stating 'don't let this happen again.' Are you kidding me?! How dare you speak to me in that manner when you guys have done so much wrong over the past years, the times I've ordered. I could bring up all the times, I've had to cancel because they either never showed, or didn't get the order right!!! Marcel was rude, inattentive and unable to listen and communicate in a professional manner. He is a deceitful liar. I have done nothing but support BBQ ribhouse through the years, and I mentioned this to Marcel. He seemed like he didn't care. Never once said, "you know ma'am thanks for supporting the business over the years. You've been a good customer of ours." No appreciation. He must not like money. Better yet, HE CAN'T POSSIBLY be the owner, talking like that to a customer!!! I don't know what his position is but the owner had better hire someone else for his position before he messes up the business any further by speaking to a customer who has spent thousands of dollars and supported this business on a regular basis. Marcel states that the driver called and banged on the door and windows. I was up waiting for my order last night and no one ever rang the bell or knocked. I have security cameras as well, and it is confirmed, no one came. Even if a delivery person cannot reach a person over the phone, go ring the bell/knock the door and deliver the food. I knew Marcel was lying because the windows are not reachable by any one because the house in question is very high off the ground. The only thing you can do is walk up the stairs and ring the bell, which the delivery driver must have been TOO LAZY to do. Marcel is just unapologetically rude! Before he just offered an apology, and admit the truth that they never delivered my order, he creates lies and excuses and yells at me while I talk nicely to him. Kristian Rizzo or whoever the owner is at this place, you need to go back to the drawing board. It is so wrong of you to have your workers talk to a frequent customer in such a manner. You need to school your workers on proper customer service protocol. TERRIBLE. DO NOT SPEND YOUR MONEY HERE, for the simple fact that they do not care about you as a customer. The food is sub-par. I BEG YOU RESIDENTS of Mount Vernon and Westchester, do NOT GO HERE. They aren't worth any of your dollars and coins! NOT ONE CENT!More

Date of visit: August 2016
Helpful?1  
Reviewed August 9, 2015 via mobile

I visited the venue 4 years ago and was not happy. However, i revisited last month and was very pleased. The new owner has done a much better job and the food is great. They are always busy due to the great food they are...producing. I visit once a week now as long and recommend anything they sell with bbq on it. Their cornbread is also very goodMore

Date of visit: August 2015
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Reviewed July 8, 2015 via mobile

The place is dirty and dusty, this is July and they still have their Christmas decorations all out still. The food is not to bad, but the place is dirty and I saw a Roach on the wall.

Date of visit: June 2015
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Reviewed June 30, 2015

I love there buffalo wings, don't get me wrong but the wait for them is ridiculous. I call myself buffalo wing connoisseur and I never wait for an order as long as I do here. I am talking about pick up or order to go....Ridiculous, because the owner is such a nice guy.More

Date of visit: May 2015
Helpful?1  
Reviewed June 23, 2015

If you like sauce on your ribs you'll love these. The white cheddar mac n cheese is really great too. However, be prepared to wait for your order. If they tell you 30 minutes - add 15 to that. Worth the wait though.

Date of visit: June 2015
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Reviewed May 2, 2015

Thought I would give this place another try (it had been 5 years!!) and I wish I would have read other reviews beforehand. We ordered food and had it delivered, but I should have known better than to order from such a popular place on...a Friday night because it took a over 2 1/4 hours (I called 3 times and each time they gave me the run around). I ordered a Gyro with a baked potato on the side, and a large bbq chicken and rib combo with sides of potato salad and Cole Slaw. Now, the Gyro was correctly made with Lamb meat in pita bread but there was only two small pieces of tomato, plenty of lettuce but the Greek sauce was 'weird'. The ribs were almost falling off the bone, tender but a little charred for my taste. The chicken was good but also a little charred for my taste and the sauce for both was Louisiana style (meaning a little sweet and added at the end of cooking). The potato salad was really good but the Cole Slaw is something I could do without ever tasting again. My husband ordered the 12 piece chicken wings with regular (not hot) sauce which I had several of and they were meaty and good. This place needs a lot of work (to be sure) but it continues to be a popular place and since I have gotten use to the sweet sauce maybe I will try it again during the week or much earlier (like lunch) on a Friday. This is ONE that I will say to try for yourself and see if you can deal with their failings. I almost forgot, the lunch prices are much better than the rest of the menu which is really huge.More

Date of visit: May 2015
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Reviewed April 21, 2015 via mobile

The Bar-B-Que Ribhouse has some great ribs!! The food is a bit pricey and the wait for the ribs is long but worth it!

Date of visit: April 2015
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Reviewed March 24, 2015

I used to love this place. It was sold a couple of years ago and I don't think the food is that good anymore. Plus they are slow. The last time we ordered delivery it took like 2 hours when they told me 45 minutes....I called and they said food in car, driver lost. Then they said he was making other deliveries first. I queried the driver when he finally showed up and he told me all lies that he just got my food and drove over directly. What pissed me off was they did not seem apologetic or offer me anything to make amends for such a long wait. Then okay I figured no delivery and stopped by one day to order. Got something I was told would take 10 minutes. Well about 30 minutes late it was ready. Don't go if you are starving.More

Date of visit: November 2014
Helpful?1  
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