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We were staying in the area for 5 days and frequented most of the fast food and chain restaurants in the immediate area (lots of them available within a quarter mile or so on Cortaro Road). A relative suggested Jerry Bob's which was just down...the road in a strip/grocery store shopping center. I can describe it as your typical hole in the wall dinner/cafe. We were there for lunch. The menu had lots of options both warm and cold. Food was plentiful, quickly and well prepared and priced right. We were a group of 8 and everyone tried something different and we all left full, satisfied and had no complaints with food or service. A great place for a quick lunch.More
We stopped in for breakfast one morning and left 30 minutes later without ever being served or even talked to. We had been seated, but that was the end of our "service". The waitress raised her voice at us when we got up to leave...even though we had not even been given water while we waited.More
The waitress and bus boy were super nice. They gave great service with a good attitude. Here was my problem and why I rated it low. It was Mother's Day. BEFORE I ordered, I asked the hostess/ cashier if they took gift certificates and showed...her mine (given to me by a friend who purchased at another location). She looked at it and said, "Yes." So, my children and I ordered our meals. Check-out time came. I took my gift certificate that would have covered most everything. The hostess/ cashier looked again at the gift certicate and said, "Wait. Let me see if we take this." She showed it to the manager who came up to me and said, "No. It doesn't have our seal on it. Therefore, we can't take it. If we accepted it, then we'd lose money." Not only did they not accept it, but they also had the rudest manners and were snubby.The gift certificate was for $15 and didn't state a limitation on location. So, my Mother's Day gift (of money) was used to pay for the meals. Having worked for years in the restaurant business, I was trained well in good, courteous customer service. I received none of that from the manager and the hostess/ cashier. I was greatly disappointed and wasn't expecting to use my own money for Mother's Day.More