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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Wheelchair Accessible, Table Service, Reservations, Television
Reviews (61)
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LanguageEnglish
Traveler rating
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All reviews chicken and waffles wings catfish platter fried mushrooms fries soul food syrup cream
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Reviewed March 6, 2024

The fried chicken and waffles are good. The chicken tenders were not greasy at all (not very large either). The service was excellent. The atmosphere was nice, eating outside on a nice day.

Date of visit: March 2024
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Reviewed March 3, 2024

Very casual and very friendly. We were greeted with smiles and our server was pleasant and helpful. Loved all of the memorabilia on the walls. Chicken and waffles - you can’t go wrong. The menu is limited to mostly chicken, but includes some sandwiches like...catfish. We were there for the chicken and waffles - it was excellent! They were busy and had people waiting for seats by the time we left.More

Date of visit: March 2024
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Reviewed December 30, 2023

Where do I begin.... First off - shout out to the hostess! Second, I've supported FC&W a few times; the first when they were off San Mateo, the second with friends who frequent the establishment OFTEN, and now this 3rd time. This time, was AWFUL!...The wait time wasn't too bad and was to be expected for a Saturday and a party of 7. However, upon being seated it took our waitress almost 20 minutes to even greet our table and another 15 to get our drinks. She had no smile, no personality and no desire to be somewhat quick even for drinks. Thank goodness, we already knew what we wanted so ordered with the drinks. Our food finally came and it was mediocre at best. Out of all the items ordered, the cheese fries and collard greens were the least favorite. The fries tasted like they were cooked in old oil and the cheese placed on top was something, you could make at home with fries and a slice of cheese. The collard greens had the flavor but wayyyyy too salty! The waitress never checked on us, and the other waitress who helped bring the food out was nice enough to bring us another container of ranch since they didn't have it with the order of fried pickles. We needed an extra plate and since our waitress went MIA numerous of times, the hostess was nice enough to help us by bringing us the extra plate. When it came time to pay the bill, we asked her if she could split the bill and she had the audacity to say, she didn't have time because of her other tables but if we wanted to split it, she could get someone else. Please understand, I know how busy waitresses/waiters work.... however there wasn't a problem taking her time to get 7 drinks, or even greet the table so why now was it an issue of time to split our bill? At that point, I said forget it. So she walked off, I'm assuming to ask if she could split the bill and came back with an attitude asking what items we wanted split. But by that time, it was obvious it was a hassle so I just gave her a card to pay it in full. But before she did, I wanted to make sure our order was correct since we did not receive an actual printed bill. She just came with a tablet ready to take the payment so I asked her if I could verify our order was correct. Again, attitude. So I quickly browsed our order which for the most part looked correct but I would advise, categorizing the menu items easier so it's easy to verify. I went ahead and okay'd the payment - HUGE MISTAKE! She then asked if I wanted a receipt which I absolutely did but she said they couldn't print one but could email one instead. So I entered my email. We left because at that point the experience was overrated and I was irritated. Upon looking at my receipt not only were we overcharged an item that I didn't catch but also a 20% gratuity was added. Like most establishments, it is understood an automatic gratuity is expected for parties of 6 or more which I expected. But 20%? For what exactly? Slow service, bad attitude, and service from someone who clearly did not want to be at work. Any black owned business in Albuquerque always needs support but do better! A better ventilation system is needed, (1) I shouldn't have to re-shower to get the smell of old oil out of my hair and clothes, (2) it is understood service workers become more scarce but when patrons leave reviews, take this into account and get better customer service (again shout out to the hostess), and (3) include a print out of the receipt so overcharging isn't being done. As far as the taste of the food, the waffles and shrimp and grits are probably the best items on the menu.More

Date of visit: December 2023
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Reviewed May 20, 2023 via mobile

Fabulous Soul Food! Our granddaughter's dance school did a Jazz production. To celebrate we thought we would get some chicken and waffles like the jazz performers in New Orleans. I got grits and shrimp. Creamy, cheesy with big ol shrimp. Just spicy enough! The rest...got fried chicken wings with waffles. The wings were crispy, cooked perfectly. The waffles were perfect for wrapping around a bite of chicken. Served with syrup and cinnamon honey butter. So good! They have a sports bar area that my husband checked out, serves beer. Very nice covered patio. The walls are covered with a great selection of movie posters, and posters of jazz performers, etc. I loved the replica of Prince's guitar! Service was awesome! Everyone so friendly. We thanked Frank personally for a wonderful meal. Highly recommend! We'll be back!More

Date of visit: May 2023
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Reviewed April 13, 2023

Watch out overcharging. Waitress tried to add price for side which where included in the catfish meal. Once brought to her attention, she had to go check the menu. Training?? Final billing was done using a card reader and she never showed the final totals...including adding a 15 percent tip. After seeing my billing on my online Visa account, realized she had accessed a 25 percent tip. This for very poor service including screwing up our order which the brought us fried mushrooms. Didn’t ever know these were on menus. Will not go back. Be very careful or just find another place.More

Date of visit: April 2023
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Reviewed March 1, 2023 via mobile

Service was slow. Service was bad waffles or cold and awful. Everything was too greasy. I’ll never go there again. Without the chicken was not that great either.

Date of visit: March 2023
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Reviewed November 6, 2022

The Catfish Platter was off the charts too. Fried beans; to die for and a new favorite. The food, service and ambiance is great. What a gem.

Date of visit: October 2022
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Reviewed May 31, 2022 via mobile

The waffles are on the thin side but they hold up extremely well because they are more buckwheat. The chicken has a perfect amount of spice and are cooked to literally to perfection. Prices were very reasonable with excellent service. So good we went back...the next day to get some to go. Will be back again.More

Date of visit: June 2022
Helpful?1  
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Reviewed April 14, 2020

This was our first time at Frank's. We order 2 catfish dinners to go (curbside). The catfish and sides were excellent. Nice, friendly staff. Hot and all ready to go when we arrived. Great find. We'll be back.

Date of visit: April 2020
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Reviewed March 25, 2020

Had the chicken tenders (very tasty), waffles (crispy and sweet), yams and greens. All were top notch! Will definitely be going back. And the kids love the Kool Aid.

Date of visit: March 2020
Helpful?1  
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Reviewed December 22, 2019

Enoyed the chicken tenders, waffles, slaw, fries plus mushrooms. For someone not into fried foods Frank's will be an exception. Family friendly environment along with music that took us down memory lane.

Date of visit: December 2019
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Reviewed November 20, 2019 via mobile

This place is the real thing! Having lived and worked in Louisiana back in the 70’s I was excited when our friends from ABQ suggested this place! Great menu - Great,friendly staff And cute decor The diverse menu is amazing! Fried Okra? YES Collar Greens?...YES Catfish? YES Grits? Heck YES! All of this for 1/2 the cost of Papadux !!!More

Date of visit: November 2019
Helpful?1  
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Reviewed September 3, 2019 via mobile

So glad they moved to a larger location so that we don’t have to be concerned about getting a table at most times. We had the catfish platter, two large sides and the chicken tenders with fries and coleslaw. The catfish was out of this...world and we are from Louisiana and know how catfish is supposed to taste.😋 The chicken tenders were large pieces of white meat fried to perfection!More

Date of visit: September 2019
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Reviewed August 18, 2019

Group of 12 of us decided to eat here for our Sunday meal. Took a little bit of time to find seating for all of us, but that is only because of the crowds of people also arriving for a great meal. The majority had...the chicken tenders and waffles but a few tried the catfish. The foot was flavorful and the chicken was so well cooked. Although I had the 4 tenders and waffles, the two tenders adding a side would be more than enough. Great prices for the amount of food you get. We picked up cobbler to go and the serving size barely fit in the container. Will be back again (and again and again)More

Date of visit: August 2019
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Reviewed August 16, 2019

Eaten here aa few times. I have had the Chicken, catfish po-boy and shrimp po-boy. All was tasty and the service was great.

Date of visit: July 2019
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Questions & Answers
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KatrinaPa
January 14, 2017|
AnswerShow all 2 answers
Response from Carolyn H |
Their new location has a fenced-in parking lot.
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FRANK'S FAMOUS CHICKEN & WAFFLE, Albuquerque - Highland Business - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Frank's Famous Chicken & Waffle

Yes, Frank's Famous Chicken & Waffle offers takeout services.

Frank's Famous Chicken & Waffle is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4