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We did a delivery order. The hibachi gave you plenty of filet, but the fried chicken rice was very plain and not full of flavor and not even warm. The garlic sauce was garlic mixed with butter. Quite unappealing. Too costly for the effort.
We dont like leaving poor reviews but this one needs it. We went Salt Lake for a quick appointment. We allowed an hour and a half for lunch a walk in to Benihana's at 11:45 we were told if we sat at a regular table...we could have our food within 30 minutes this was great we would have even more extra time after seated we alerted our server to our time constraints we ordered our food very quickly and all four of us ordered exactly the same thing to keep it simple. Our server was nice and polite however extremely forgetful after over an hour and still no food we're reminded our server we were probably going to have to leave without eating we had to separate our group to deal with the appointment we had and after yet another hour those that stayed finally received food. 2 1/2 hours later there was a small discount offered on the meal but completely unacceptable to take that long to make for lunch plates. It took 6 times of ordering seaweed salad and 1.5 hours to get that.More
Date of visit: December 2019
BrandCommunication, Owner at Benihana, responded to this reviewResponded December 23, 2019
On behalf of our team here at Benihana, we sincerely apologize for your recent experience. Our team has received your feedback, which was posted to another site and is in the process of reviewing the matter. If you have not done so already, please fill...More
Came here for lunch during our session break during the DoTERRA Global Convention this year. Seating us, party of three, took a little while - felt like we were being ignored, we were the only ones standing by the podium on the 2nd floor and...servers were just walking by us, no eye contact - patience is a virtue, but no one likes to be ignored. Once we were seated, service was quick and friendly. Our chef was fun and personable. Our meals were prepared to perfection and delicious.More
Date of visit: September 2019
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded October 10, 2019
Leesa, On behalf of the Benihana team, we want to thank you for sharing your review regarding today’s visit. We apologize for your experience and we hope to have the pleasure of serving you again.
This review is for the Salt Lake City location near the Maurice Abravanel symphony hall. Th the nearest parking garage.
After having more problems finding it, we were seated at a tepanyaki tablee only sign for the restaurant is placed low to the ground and...was so small that a driver would never see it. Then, getting to the restaurant involves more than a block walk from. This is the oldest building in which we have visited a Benihana. One person in our party is handicapped and had trouble climbing the stairs getting to the entrance.
The chef seemed disinterested in his work. He lacks the showmanship we have come to expect. He read off each guest's order, and instead of cooking my hibachi steak medium rare as requested, proceeded to overcook it to medium well done. Given that their pricing is steep, I like to get what I'm paying for. Overall, a less than great experience. I would definitely not recommend this location.More
Date of visit: August 2019
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded September 4, 2019
Allan, we apologize for your experience. If you have not done so already, please contact us via www.benihanalistens.smg.com/. We look forward to following up with you. Thank you for taking the time to share your experience.
SO BAD IT SUCKS as I have been a frequent diner since l 2000 as a child it’s a family birthday tradition so basically we eat there in Slc @ least 10X a year. Until now. After me & my sister & 2 friends paid...$165 Check +20-% even tho it was HORRIBLE‼️
I DON’T COMPLAIN ABOUT ANYTHING EVER!!
THIS IS THE 1st TIME & IT SUCKS!!!!
$165 LATER & my moms TO-GO sucked so bad she called the manager Marc. Knowing him for years you would thing they would care & handle it. THEY DIDN'T! NOT EVEN GENERAL MANAGER.
With a simple call to management addressing the issue of no house salad dressing, shrimp was raw (manager said it was a new vendor & it looks gray)
Lobster tail wasn’t fully cooked & fried rice was hard.
ALL THE ABOVE & NOTHING! Just phone calls with no intent of caring or apology.
TOO BAD BENIHANA SLC UTAH SUCKS TO BE UMore
Date of visit: April 2019
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded April 16, 2019
On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. Please take a moment to reach out to our team directly via www.benihanalistens.smg.com/ so that we can further address this matter.