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Had heard of great reviews of good pizza's, so gave it try after coming off train. A pleasant wait within a warm & welcoming diner. Very tasty pizza and the staff actually looked like they enjoyed their job and gave good customer attention (rare). Deserve...to do well.More
Title says it all. Food was good once i got it. Delivery service is poor . Over 30 past original delivery time committed to. Avoid and got to mainstream supplier they know more about customer satisfaction and service. Wont use them ever again
The food I ordered tonight online which I was told would be 25 mins, took 55 mins!
They put the peppers on the pizza I asked not to be there.
My jacket potato had been over cooked so the beans were all dry.
My partners...jacket potato had sausage not beef in the chilli and again was dry and burnt to the foil tray.
To add insult, I was offered ‘free’ sauce as an apology for my wait!
I’m left wondering if the pizza I had was in fact gluten free as requested.
Overall not impressed with the food.More
Sorry guys but I really didn't enjoy the pizza and had to wait an hour and twenty minutes for it. The toppings were sparse and the cheese virtually non existant. Also the base tasted like bought in frozen stuff from a wholesalers, not fresh made....There was a distinct chemical taste to it.
On a positive note when I called to check on the order the staff were very friendly and helpfulMore
Have been regularly using this company for years and continued as they became "ThePizzaGuys".... in the past 3 or 4 months something has changed. Not sure if there has been a change of management or something, but 2 of our last 3 orders have been...late and incorrect, and the level of customer service on the phone has gone downhill.
Apparently it was MY fault this evening for choosing delivery instead of collecting: the fact that it said delivery in 60 minutes, they texted me after 60 minutes saying it was on its way, and then I had to ring them 20 minutes later (I can walk it in 20 minutes) seemed lost on the young man answering the phone.
When part of the order was them missing we had a discussion about changing who we order with.
Funny, a little compensation, or even an apology wouldn't have gone a miss......More