Where do I start? This is the restaurant where we always take our guests from out of town when we want to show them a great time. Yes, we have been coming here since they opened; and yes, we love their food; but tonight was...a great example of why we keep coming back.
Here at the tail-end of Covid-19, we are used to ordering through Door Dash, etc. Well tonight, a driver took our food on an extra-long detour to deliver to another client first (even though we live right down the street), and when they finally arrived 45 minutes later, they delivered the completely wrong order. I mean, completely wrong.
So I called Katarina's and told them what happened.
George, the hard-working owner, apologized for the mix-up (even though the driver grabbed the wrong bag), and said he'd have a new order ready in 20 minutes. So I drove to the restaurant and was greeted at the door with a hug and a glass of wine and a seat at a table to wait at while he showed me pictures of his daughter and asked about my family.
How cool is that?
So I left happy with a warm dinner to take home, I feel reconnected with George and his staff, and now I can't want to order from Katarina's again.
A class act. Highly recommended.More