We had a wonderful dinner to celebrate a family member’s success in the Richmond Marathon. Can Can is a great place to take visiting relatives because of its elegant interior and the cool, lively atmosphere of Cary Street. We all enjoyed our food, especially the...seafood options. Excellent wine choices, too. Our very pleasant server, Charlotte, deserves a special thanks. She was friendly & helpful, but always professional. We’ll be back for another special occasion!More
We were in town for a softball tournament over my daughter’s birthday. She loves french food and were very excited to find this restaurant for a birthday dinner. Loved the atmosphere and most of the food was very good,l but the steak frites was average...with very little favor. The desserts were just ok too. Two things surprised us 1. Why do they ask if you’re celebrating a special occasion when you make the reservation if they do nothing about it? We even told the waitress it was our daughter’s birthday and thought she would get a candle in her dessert but no, nothing 2. We were getting ready to leave, my daughter and I had gone to the restroom and when we came back my husband told us that the manger asked him when we were leaving because they had a large party coming in and needed the table. Ok, we were there for about 2 hours but we are paying customers who had drinks, appetizers, entree’s and dessert and were celebrating my daughter’s birthday. Never have we ever been asked to leave a restaurant to accommodate others. Overall we enjoyed our experience but if we lived in the area, it would definitely be a long while until we tried it again.More
Is this the same restaurant that I ate at on 1/17/2005, and then subsequently many, many times over the years? I lived in the Fan for many of those years. My friend and I tried to eat here on Saturday, 8/19/2023 and it was a...nightmare that started with the hostess! We wanted to sit at a table by the windows in the front of the restaurant and asked if she could put our name on the list for a table in the front. She told my friend it would be 30-35 minutes. I asked the young hostess how much longer it would be and she snapped that she had told my friend 45 minutes and there where 3 in front of us. It was way past 35 minutes and tables sat empty and I could understand if she was really busy but the crowd had thinned out by then. Table after table turned over and then finally she was ready to seat us and was taking us to a table in the back and I said that we had been waiting for the table in the front “well that’s reserved”!! What the Heck after 50 minutes of this nonsense I called her a B at which time she said we had to leave! Best decision all day, so we went across the street to Greek on Cary and had the most delicious meal that only cost $15 for a platter of shrimp and veggies. Can Can’s food is mediocre at best and the prices are outrageous. Since the Kincaid’s bought the restaurant it has gone down hill. To quote Paul Kincaid from an article in Richmond Magazine “The goal is to satisfy the customer”. Paul, you need to work on the front of the house and start with the tattooed arrogant hostess. Yes, there are plenty of good restaurants in Richmond and my personal favorite is Stella’s, which sadly isn’t open on Saturday. It has a great vibe and all of the servers, bartenders and the hostess are a delight. I have never had a bad experience there. I remember eating at Can Can shortly after it changed hands from Ripp to Kincaid and the food was awful. They had cut the large beet salad in half!! After that experience, I have not been eager to go back but my friend really likes it so I said let’s go there Saturday. Big mistake! I came home and told my husband about the ordeal and he said “ I don’t know why you would go there anyway”? I live in the City in a close knit neighborhood with about 100 homes…it’s a great walkable neighborhood and about 10 neighbors walked past my house on Saturday…I told them all about my unfortunate experience just trying to eat lunch at Can Can!! I’ve lived in Downtown Boston, Downtown Baltimore, born in LA and have traveled to Paris. My husband is 100% French and speaks French. We have traveled to Quebec City and Montreal many times. I’ve eaten at dozens of DC restaurants since I had an office in Alexandria. One of the things my husband and I love to do when we travel is to dine out and we have travelled all over the states and Islands. We usually rent a house in Portland ME for the month of August and that is the real foodie town!! I have never been treated like I was on Saturday. Where has the civility gone to in the service industry? I ask the hostess who controls the tables and thinks she is putting me in my place. The Kincaid’s don’t respond to negative remarks because Can Can is so popular! Why should we worry there are always great crowds. A piece of advice for you Mr. Kincaid…stop taking reservations for the tables in the front..it’s completely unfair to customers who walk in and wait 50 minutes for a table that never comes!! Oh no that table is reserved…when was that made…as they were driving down to the restaurant and you already had people waiting??? Lastly, when I was in my early 20’s I worked as a hostessl at Dick Ripp’s very popular restaurant “The Abbey”. I had the good fortune to see Mr. Ripp years ago on one of my many visits to Can Can. It was so good to see him.More
Great, lively atmosphere. Been going here for fifteen years. Food is outstanding as is the service. Wish it was in my hometown!
This beautiful restaurant has an exquisite menu with choices you won’t normally see available. Everything has a French flair and the service and atmosphere are excellent. The dinner entrees are somewhat limited, but the brunch/lunch choices are excellent. Parking is very limited, so reserve extra...time to find a space.More
This is what you'd expect imn the 7th arrondissement or Montmarte in Paris. Great decor, Grest service and food is just fantastic.
WOW. Prior to 2020 we were regulars at this place and it was always great. We no longer live locally but were in town to catch up with friends and went to Can Can for 'old times sake'. Service was terrible, our waitress wouldn't allow...us to order appetisers before selecting dinner and the food and drinks, when they came, were horrible and missing many of the ingredients listed on the menu. This all came to the princely sum of $600 and for that we had to chase our waitress, deal with a 'salad' that only contained one leaf of lettuce, and drinks that took long periods to arrive and were warm. I will never, EVER go back. What a shameMore
Disappointing meals, compared to what we've had in the past. Quiche and sandwiches pretty tasteless; fruit poor quality. Still good ambiance, but need to bring back the excellent food preparations.
Great atmosphere. Food was fantastic and pretty authentic. All baking done in house. Great spot for seafood. Nice & very readinably priced wine list. Don’t miss the mussels frites in the carmelized onion & sherry sauce. We got the small order and were stuffed. Marjolaine...with coffee ice cream not to be missed for dessert. Service was super friendly & helpfulMore
CanCan especially at Christmas is lovely and the burger is divine. It is hard to choose. Also had the French Onion Soup which is awesome.
My husband and I are in downtown Richmond for the first time and absolutely love it. The location of Can Can is fabulous since it's in a neighborhood called Carytown which has so many funky and cool shops and restaurants. Walking by we were intrigued...by the decor and how busy it was and we lucked out with 2 seats at the bar. Jimmy took care of us and his service was outstanding! My husband had the steak sandwich and we look forward to enjoying it again with the leftovers for dinner and I had the pan seared scallops that were delicious. This section of town is definitely worth checking out and having lunch at Can Can was just an all around excellent experience!More
I’ve always loved this restaurant but the quality and staffing has changed drastically for the worse. The beet and watercress salad portions was the size of kibble and bits and just 3 pieces of each with one tiny piece of goat cheese. My Belgium port...was rancid never and served hot in a dirty glass. The French onion soup was disgusting. The breadcrumbs were stale. The cheese had no flavor and the soup base was all salt. The waiter was terrible and the hostess was the meanest hostess I’ve ever experienced at a restaurant. I will add the gentlemen who delivered the food from the kitchen was kind, attentive, and very courteous. I would recommend never going here don’t wasted your time and money.More
Being a beer lover, wasn't excited about a French brasserie. Turns out they have a nice selection of local and Belgian beers. Our waitress, MJ, knew the menu cold and provided excellent advice and informative suggestions. We arrived early for our reservation and waited for...our table at the bar, where we were served by a knowledgeable bartender. The food was well prepared and generous portions. All in all, a delightful evening.More
This is a very special and wonderful French brasserie which we visited a couple of years ago. The service this visit was excellent—a very smart, caring, high energy waitress. We made several good selections from the brunch menu. The onion soup in small or large...sizes is superb. The mussels were done in an appropriate sauce. The croque madame was very good and large enough to share. Wines by the glass were fine. In conclusion, everything was fine except the kitchen was horribly backed up even around 200 pm. The waitress warned us well in advance so that was the best she could do. We still greatly appreciate this restaurant.More
We had the most condescending bartender, who misheard Macallan 15 for 18 ($100 price difference). We were told we had to close out an hour before close, but then other bar guest came in who the bartender knew and they were fine to stay and...didn’t have to close out. I tried emailing the restaurant directly, but it’s been 2 weeks with no response so I decided to make it public. I don’t want anything from the restaurant, I’m only posting to save future guest a trip!More
