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Firebirds Wood Fired Grill

Certificate of Excellence
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11800 W Broad St, Short Pump Town Center, Richmond, VA 23233-1064
+1 804-364-9744
Website
Today
11:00 am - 11:00 pm
Open now
All hours
Hours:
Sun - Thu 11:00 am - 10:00 pm
Fri - Sat 11:00 am - 11:00 pm
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189 Reviews from our TripAdvisor Community

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Showing 185: English reviews
Level Contributor
4 reviews
3 restaurant reviews
3 of 5 stars Reviewed yesterday NEW

The steaks here are good, service can flucate depending on the server. Usually busy at peak hours, but you will receive a text message when your table is ready. This is in a large mall with lots of things to keep you busy while you are waiting.

Helpful?
Thank Pam M
Level Contributor
126 reviews
69 restaurant reviews
common_n_restaurant_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our waiter was great, the food was great, and we loved the decor and ambience. A little pricey but worth it.

Helpful?
Thank cguillau
Richmond, Virginia
Level Contributor
28 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

my experience was tainted by many factors. met my son for dinner and because of poor communication and attention with by front ended up waiting needlessly for more than 30 minutes. I was in the entry, my son seated at a table. several folks tried to console me but as it turned out, the evening was never redeemed. our waiter... More 

Helpful?
Thank mathewskemp
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this review

Dear Mathewskemp, Thank you for taking the time to write about your recent experience at our Richmond Short Pump location. I am happy to hear you enjoyed the service your server provided, yet disappointed that you did not receive the quality in our Rib-eyes and seasoned fries we aim to deliver. Firebirds was founded on the highest of standards and... More 

Level Contributor
28 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Visited on an early dinner. No wait at all on a Saturday afternoon. My sister ordered lobster queso and she said it was really good. I'm not a lobster person so none for me. I ordered the blt salad as an appetizer,,,it was delish plenty of bacon and dressing. I had the beef pasta it was loaded with tenderloin meat... More 

Helpful?
Thank louis9182009
Richmond, Virginia
Level Contributor
31 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My spouse and I came here on our first visit for dinner. The ambiance is very nice and the restaurant is much larger than it appears. We had a new waitress, but after a few stumbles, it all worked out. The food, however, was a different story. The grilled mahi mahi was a bit over cooked and the accompanying "steak... More 

Helpful?
Thank c s
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this review

Dear C S, Thank you for taking the time to write about your recent experience at our Richmond Short Pump location. I am happy to hear you enjoyed our ambiance and service, yet disappointed you did not enjoy the food for which we are known. Firebirds has successfully grown because it was founded on, and continues to live by, the... More 

Bentonville, Arkansas
Level Contributor
69 reviews
66 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Ordered the Durango Burger which is Chile spiced, pepper jack cheese, pickles, fried onions, roasted garlic ranch dressing on a brioche bun served with choice of seasoned steak fries, tater tots, fresh fruit or cider slaw. I got the seasoned steak fries as a side. Sweet tea as a beverage was sweet.... Burger was good not great. Couldn't taste any... More 

Helpful?
Thank Dhplad1
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this review

Dear Dhplad1, Thank you for taking the time to write about your recent experience at our Richmond Short Pump location. I am disappointed you did not experience the quality we aim to deliver in our Durango Burger or Fries. Firebirds was founded on the highest of standards and when we fail to exceed the expectations of our guests, it is... More 

Level Contributor
48 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have been here several times. The food is always good. Portions are not skimpy. Wait staff is attentive and helpful. Never had to as for anything. Be sure to plan to wait if you go at peak meal times. Will certainly be gong back often

Helpful?
Thank SandTrippers
Chicago, Illinois
Level Contributor
121 reviews
80 restaurant reviews
common_n_restaurant_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were in town visiting friends for their daughter's birthday and came here for her birthday dinner. It was a Thursday evening and the restaurant was not busy at all, when we checked in the hostess said "You have 8 people and no reservation??" and made us wait about 15 minutes. We were shown to our table and noticed how... More 

Helpful?
Thank JQH_10
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this review

Dear JQH_10, Thank you for taking the time to write about your recent experience at our Richmond location. I am happy the kids enjoyed their meals but I am disappointed you did not experience the quality we aim to deliver. Firebirds was founded on the highest of standards and when we fail to exceed the expectations of our guests, it... More 

Atlanta
Level Contributor
32 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Inside of a mall courtyard, I admit I was at first skeptical. We had a fantastic time eating, drinking and having a general great time. We made reservations for a party of 12. The staff was fantastic. We did not wait at all to be seated, the service was on point, the food was delicious and the creme brûlée cheesecake... More 

Helpful?
Thank PaulaHR
Virginia
Level Contributor
12 reviews
9 restaurant reviews
3 of 5 stars Reviewed June 7, 2016

Went here for dinner recently for the first time. Atmosphere is nice. Restaurant is clean. Travis, our server was attentive, but lacked personality. Either wasn't happy to be there or not happy to see us. I ordered a Caesar Salad and Shrimp Tacos, which Travis said were on the menu, but we could not locate them, and my husband ordered... More 

Helpful?
Thank Lisa S

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Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    4 of 5 stars
Average prices
$21 - $30
Cuisine
American, Steakhouse, Seafood
Meals
Lunch, Dinner
Restaurant features
Serves Alcohol, Free Wifi, Takeout, Seating, Waitstaff, Parking Available, Free Off-Street Parking, Wheelchair Accessible, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Reservations, Outdoor Seating, Television, Highchairs Available
Good for
Families with children, Large groups, Bar scene
Open Hours
Sunday
11:00 am - 10:00 pm
Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm
Location and Contact Information
  • Address: 11800 W Broad St, Short Pump Town Center, Richmond, VA 23233-1064
  • Location: United States  >  Virginia (VA)  >  Richmond
  • Phone Number: +1 804-364-9744
Description
Firebirds is a collection of polished casual restaurants offering a refined atmosphere, top-notch service and upscale dining at a modest price. We are known for our authentic, wood-fired entrees infused with bold flavors, fresh herbs & spices. Our restaurants feature a selection of aged steaks hand-cut in the restaurant, fresh seafood, chicken & ribs seared over local hickory, oak or pecan wood.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Firebirds Wood Fired Grill and other visitors
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Questions? Get answers from Firebirds Wood Fired Grill staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?