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Tue, 9/29
8:00 PM
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RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$21 - $30
CUISINES
American, Steakhouse, Bar
Special Diets
Gluten Free Options
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Reviews (300)
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294 results
Traveler rating
104
115
43
17
15
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LanguageEnglish
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Traveler rating
104
115
43
17
15
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All reviews steak prime rib salad tater tots bread french dip potatoes short pump green beans great meal great flavor large party cooked perfectly tender entrees seasoning
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Reviewed 4 days ago

Had not been to Firebirds in some time and it was VERY disappointing. It was dark, dingy and quit cold. Our salad so sister of lettuce, finely chopped tomatoes (maybe a TBSP) and fake bacon bits. The salad dressing served with it was horribly salty....My husband had the ribs and a baked potato. The Sauce on the ribs had way too much smoke in it, where as it tainted the taste of the sauce. The bakers potato was so salty one could not possibly eat the skin. We even tried scrapping the salt off of it and even worse, whatever they used on the potato re oil, was almost rancid. I smelled awful and tasted even worse. We ordered The brûlée’d cheesecake as we ‘used’ to really enjoy this.It is no close to what it used to be. The whole experience was horrible.More

Date of visit: September 2020
Helpful?
Reviewed 1 week ago via mobile

My wife and daughter joined me for dinner, desiring a good steak. The ladies split prime rib and green beans. I chose the sirloin, a cut that I’m not normally crazy about. All of us were very satisfied with the flavor, presentation, how the mean...was cooked and the service. Would recommend.More

Date of visit: September 2020
Helpful?
Reviewed August 24, 2020 via mobile

First time here but probably wont be back. They seem to be behind other establishments in regards to sanitation. Why do I say this- they are still using paper menus which holds germs, the carpet is dirty leaving a damp, musty smell throughout the venue,...bathroom isnt very clean, and the silverware was dirty. The food is nothing memorable so with all the other options this wouldnt be first on the list.More

Date of visit: August 2020
Helpful?
Firebirdsgrill, General Manager at Firebirds Wood Fired Grill, responded to this reviewResponded 3 weeks ago

Thank you for choosing to dine with us at Firebirds. We strive to exceed our guests’ expectations on every visit, particularly with regards to our sanitation standards and safety procedures and apologize for not doing so on this occasion. I will be sharing your review...More

Reviewed March 4, 2020

Was here for happy hour -- drinks and bar bites. Service was very friendly and food was quite tasty. Happy hour pricing was hard to beat. I'd definitely come back if the opportunity arises. Super convenient location if you're out on the west end.

Date of visit: March 2020
Helpful?
Reviewed January 25, 2020 via mobile

A great time was hard by all during our lunch meeting. The variety of food on the lunch menu was amazing and very well priced. The server was very attentive and the attention to detail was very impressive.

Date of visit: January 2020
Helpful?
Reviewed October 29, 2019 via mobile

I would never go back to this place! We came with a Corporate group and nothing went right from the get go. They couldn’t accommodate us, despite the reservation. The dinners were either overcooked or raw. They actually served a guest a raw lobster tail!More

Date of visit: October 2019
Helpful?
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this reviewResponded November 1, 2019

Dear juifarro, Thank you for taking the time to write about your recent experience in Richmond. We're so sorry that you did not receive the quality food we aim to deliver and are known for. I will be sharing your review with our leadership team...More

Reviewed October 8, 2019

First, we used to love Firebirds at Short Pump Mall. It was our go-to place for dinner. Always, the filet mignon was cooked on point; the salmon was not over-cooked like in many places. We were there at 4:30 pm and no one was there...so I expected to be seated quickly. Not. The host had a table chosen on his chart and then we said, if you have an outside table, we'll take that. Not sure why that was difficult, but he "him-hawed" like he didn't know what to do, and then left us to get someone else. She told him where to seat us and then he did. Not horrible, but unnecessary in my opinion. We ordered the 9 oz filet mignon medium-rare. My wife cut into hers and said this looks rare. I cut into mine and said the same thing. It was cooked like the outside was seared for a second, like with Ahi Tuna, not a Medium-rare steak. It was chewy and we could not eat it. We also upgrade our salad and split that, and always the servers have it split and there is plenty. This time, our server gave us the standard salad halves, so basically we got plates with a little salad, even after we asked for the larger salad as we normally do. The server was not great, and I think she was new. Didn't engage well, wasn't sure of herself and seemed like she was not on top of things. I mentioned about the salad and she apologized and offered to get another, but we declined. After getting our steaks, I asked her to take them back. There was literally NO juice coming out of the steaks and they were raw. Never had them mess that up before. The chef came back with the steaks re-cooked (as opposed to cooking a new one), so it was edible, but cooked, cooled and re-cooked is not a quality food item. Overall, very disappointing and based on this visit, I would not recommend this place. I am seeing recent reviews with some of the same problems...FIREBIRDS - what is going on? You messed up a good thing...luckily there are plenty of other options in Short Pump that don't disappoint.More

Date of visit: October 2019
Helpful?
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this reviewResponded October 10, 2019

Citadel1980, Your experience of declining food and service quality is troubling, as it is not representative of the quality we aim to deliver and are known for. Your feedback is invaluable to us, and I will be sharing your experience with our leadership team. Thank...More

Reviewed October 6, 2019

Walked in Hostess said, sit down I will get with you shortly. Wow! Should have walked out then. Pear salads had no Pears, service except Bartender, young man was excellent. The bar seating at Bar looks OK but not the weird tables in Bar area...are horrible, Someone really had a bad design day at this location. This location is smaller than other locations. I went to Manassas last week and my sales group, who I always book there, love this location. Went 3 of 4 days the same week. This location though is much larger. Bar much larger. Shortage of help and quality of food Poor for the price. Our Salmon was end cut about 4 ounces. Short Pump F+ Manassas Va A- had issues but nothing that was horrible. Neither GMs made rounds asking my large group if food and service was Good. Manassas was 15 people but Short Pump only 4. I loved the chain but in Richmond I will never return.More

Date of visit: October 2019
Helpful?
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this reviewResponded October 7, 2019

E111, Thank you for the valuable feedback regarding your visits to both our Richmond restaurants. I’m glad to hear that you have enjoyed our Manassas location in the past and recently enjoyed the service from our bartender at Short Pump but I’m incredibly disappointed you...More

Reviewed September 24, 2019

We have been going to Firebirds at Short Pump for many years and have always enjoyed our food there. The last 3 times we have been there in as many months we have been sorely disappointed. I won't go into detail about the first 2...of these 3 visits, but high on the list were poor service, food temperature issues, and dirty tables. We made reservations for dinner last week and showed up a little early. I checked in and told the host that we would just wait at the bar until our reservation time. We were seated promptly when our reservation time came. They weren't very busy. Wife ordered a Caesar Salad with grilled chicken and I order a pork chop that was on the specials menu with a side Caesar. First, we waited almost 15 minutes for my salad to arrive and almost 30 for our entrees to arrive. The salads had brown lettuce which tasted old. Also, it tasted like the Caesar dressing was different. My pork chop with sauce and a mac and cheese side arrived stone cold. The inside of the porkchop wasn't even warm and the sauce was like it just came out of the fridge. I flagged down the waitress and she quickly apologized and took my plate. She engaged the line manager who showed up 10 minutes later with the same plate of food that had obviously been put in the microwave. It was warm, but the mac and chees was now rubbery. Tsk-Tsk!! Our waitress was nice and fairly attentive. The line manager was curt. They comped my pork chop which helped a bit, but after the last 3 visits I doubt we will be going back.More

Date of visit: September 2019
Helpful?
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this reviewResponded September 26, 2019

Cruselover, Thank you for taking the time to bring this to our attention. I'm glad to hear you enjoyed the food and wine in years past but the declining food and service quality you are describing over the past few months is incredibly concerning and...More

Reviewed September 21, 2019 via mobile

When we checked in none of the 3 hostesses were friendly or welcomed us. We had a reservation and were not seated timely. We waited 20 minutes then had to go back and ask when we were going to be seated, to which they then...replied, we can seat you now. When we were taken to our seats, the restaurant had empty tables, so there really was no reason to not have sat us on time. Our waiter was nice and friendly, but slow in delivery of our drinks and food. Food was okay but not anything special. Definitely a disappointing experience overall and I would not return.More

Date of visit: September 2019
Helpful?
Firebirdsgrill, Guest Relations Manager at Firebirds Wood Fired Grill, responded to this reviewResponded September 25, 2019

Jennifer, Thank you for taking the time to write about your recent experience with us. I am very disappointed you did not experience the hospitality level or food quality we aim to deliver to our guests. Firebirds was founded on the highest of standards and...More

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Questions & Answers
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Rmpeterman
November 27, 2016|
AnswerShow all 3 answers
Response from mathewskemp | Reviewed this property |
Doubtful. There is a time out for the transition from lunch to dinner at all good restaurant. Suggest you call the restaurant or adjust your dining time.
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Joseph M
March 7, 2015|
AnswerShow all 2 answers
Response from Firebirdsgrill | Property representative |
Joseph M, Thank you for inquiring. We have several options for vegetarians and we have a gluten free menu available. Our Chef would be happy to accommodate any dietary needs. We are able to accommodate 8-11 guests, please... More
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