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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Food and ambience

Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Drinks, Lunch, Dinner, Late Night
CUISINES
American, Bar, New Zealand, Gastropub
FEATURES
Takeout, Outdoor Seating, Seating, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Table Service
Reviews (346)
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345 results
Traveler rating
174
104
44
14
9
Traveler type
Time of year
LanguageEnglish
Traveler rating
174
104
44
14
9
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Reviewed July 14, 2021

We've been going to Burger Bach for many years and enjoy it! In fact, my parents purchase a $100 gift card for us each Christmas. However, there was an issue with my last gift card that I thought I should pass on to customers. I...tried to use my gift card at the Carytown location, only to be told that their system wasn't reading it. We ended up paying for the meal outright and were told the manager would look into the problem and reach out to us. That never happened. I called a second time, explaining the situation and was promised a return call that also never happened. I ended up reaching out to the Better Business Bureau who reached out to Burger Bach whose response was they would be in touch with me. That never happened. Thus, this review. I understand technical issues can occur but I least would have expected the manager/owner to reach out to me reimbursing me for my last purchase, giving me a new gift card in a certain amount for my next visit...something. So, I have lost all or some portion of a $100 gift card. I won't make that mistake again. I have been a happy customer for as long as this restaurant has been open and now that has been tainted. It wouldn't have taken much effort on their part to do the right thing.More

Date of visit: June 2021
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Reviewed June 11, 2021 via mobile

On my vacation for my birthday I came across this amazing burger joint. The burgers are ao juicy and full of flavor, so unique and creative. But the fries are to die for, I had brown gravy cheese fries and they were amazing, never had...them before anywhere and I'll get them again for sure. If you can find this burger joint you have to come!More

Date of visit: June 2021
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Reviewed April 26, 2021 via mobile

Exceptional burgers and fries, oh my! Fresh and delicious burgers, try the blueberry chipotle sauce for your fries! Burger Bach offers gluten free buns too! They offer beef, lamb, and vegetarian burgers. A fantastic travel stop! Covid precautions are followed!

Date of visit: April 2021
Helpful?1  
Reviewed April 6, 2021 via mobile

I walked in and hostess seemed out of it. Had to tell her twice outside in shade. Seated, nice seat. Not crowded. 15 mins later a waitress turned from another table and asked what I wanted. Ordered. Water, cocktail, large fry( usually come out as...appetizer) and a burger. Water came. Then burger came in like 3 mins. By space hostess. I was like wow that fast. No cocktail or fries. Huh. Waitress comes to table and it was the other tables burger. Uuuhhh. So food taken away. 20 mins later all my food comes out together. It’s good food. But my goodness I want whatever I think they are smoking they are smoking.More

Date of visit: April 2021
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Reviewed February 6, 2021 via mobile

Food is excellent; dining experience is lacking. Please hire an expediter! The food and drinks just sit there...

Date of visit: February 2021
Helpful?1  
Reviewed December 12, 2020

waited over an hour for one burger and one order of fries. The fries were good but the burger was nothing special.

Date of visit: December 2020
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Reviewed November 22, 2020 via mobile

So disappointed in this place. For $25 ( with tip) I received a cheese burger, small fries, a salad and cup of water with ice. Upon entering we saw several poster size signs giving us instructions on how to order. Menus were on a table....So many instructions... everything on or in plastic. Food unappetizing on plastic plate. Fries smooched into a cardboard clam shell. Salad taken out of a bag and stuck in a plastic box. Plastic knife and fork. Had to get everything ourselves. Anemic looking tomatoes. Ice for water in an open bin with scooper that everyone uses. So much for sanitation. No servers... just people from the kitchen bringing you food. I’ll pass this place next time.More

Date of visit: November 2020
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Reviewed October 24, 2020 via mobile

We paid for 3 burgers, 3 drinks, and an order of fries. We finished our burgers and asked about our fries several times. Kelsey said she would be right back with our fries, then we witnessed several other tables receive fries. I repeatedly asked her...where they were at I watched other tables get fries. They were $12 French fries, not like $3 where it would be no big deal. Kelsey had "no explanation" on where our food was. When I told her I left a bag review online, she said "Have a great night." Apparently customers mean nothing to them .... HORRIBLE SERVICE... Which is sad because the burger was delicious.More

Date of visit: October 2020
Helpful?2  
Reviewed October 14, 2020 via mobile

We were there last Monday for happy hour and very glad we were. Good NZ sauvignon blanc, great shrimp and mussels were 1/2 off. We had mussels French style and the shrimp with Old Bay. Both excellent and generous portions. Highly recomend.

Date of visit: October 2020
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Reviewed October 9, 2020

We thought it was a bit pricey but honestly, it was the best veggie burger I've ever had. We ordered the sauce on the side for my husband's bacon & cheddar burger, and they left the sauce out of the bag altogether but they prepared...as he requested otherwise (low carb / gluten free bunless lettuce wrap) and he said it was a very good burger. Both burgers came with small side salads. The line was extremely long, moved very slowly, and not everyone was social distancing which made us uncomfortable.. After we waited 15 minutes we figured out that we could just call up on our phone, order curbside pickup, and wait the remaining 25 min in our car. Knowing that, we'll go back because the food was good.More

Date of visit: October 2020
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Questions & Answers
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Bella S
February 11, 2015|
Answer
Response from Boytbab | Reviewed this property |
I have no idea. We haven't been down to Richmond in a few months. You might give them a call and ask.
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Frequently Asked Questions about Burger Bach

Yes, Burger Bach offers takeout services.

Burger Bach is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4