We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Sushi, Asian, Japanese
Meals
Dinner
FEATURES
Reservations, Seating, Table Service
Reviews (14)
Filter reviews
13 results
Traveler rating
1
4
1
1
6
Traveler type
Time of year
LanguageEnglish
Traveler rating
1
4
1
1
6
See what travelers are saying:
Selected filters
FilterEnglish
Updating list...
Reviewed November 10, 2018

Had hot pot with a friend who absolutely loves this place. She would give it 5+ stars, I would give it 3, so it averages to 4. The good: very flavorful, good ingredients, good spice. The not so good: service, a little pricey.

Date of visit: November 2018
Helpful?
Reviewed February 21, 2018

One of the most underrated spots in Boston. I now always go out here with my friends before we go out. Never knew this place existed before I came across it on Seated, food is tasty and the drinks are yummy. Come check it out!

Date of visit: February 2018
Helpful?
Reviewed November 29, 2017

I have ordered food from this restaurant three times. Today was the last strike. I had the chirashi (raw fish aka sashimi over sushi rice). Just like with my previous orders, there were several problems: (1) fish tastes watery and has a horrible texture, I...suspect it was frozen for a long time; (2) fish is either flavorless or bad-tasting (3) the rice is poorly seasoned - too sweet (4) the pickles are disgusting. I have never had pickled ginger that I thought might be expired until today, if it can even expire. My friend had the unagi don (cooked eel on sushi rice) and complained that his eel was burnt and generally tasted bad. Additionally, he picked several bones out of his eel. Finally, despite this being some of if not the worst sushi I've had in the Boston/Cambridge area, it costs as much as the more expensive sushi restaurants in the area. In my review of Thelonious Monkfish I mention that I'm willing to pay for pricey sushi if the quality is worth it. This place is as expensive as Thelonious, one of the best sushi places in Boston, yet the sushi here is terrible.More

Date of visit: November 2017
Helpful?
Reviewed July 12, 2017

This place is downstairs below the dunkin donuts on Mass Ave. It doesn't look like much on the outside but the menu is extensive and the food really good. The portions are large. I had a simple meal of chicken and veggies, and veggie fried...rice (It's also a great hot pot place but I wasn't in the mood to do that whole thing). The food came out fast, and was very fresh and good tasting. The portions were so large that I brought home enough for 2 more meals. The servers were friendly and attentive, once they noticed me... I recommend this place and I'll go back.More

Date of visit: July 2017
Helpful?
Reviewed March 11, 2017

The food was decent, but the staff turns a cold shoulder as soon as you mention you in your reservation that you will be using a groupon. I took some of our out of town guests to this place and was completely embarrassed as the...staff was very disrespectful and downright arrogant! The groupon has a lot of restrictions, but they fail to list it on the groupon itself and then when you go there, that's where you find out what you can or cannot order. We were looking forward to the food but the service and disrespectful staff made the whole experience terrible for us! We would definitely not be going back there again... and I would not recommend it to anyone. The humiliation is not worth the food or the money you might save!More

Date of visit: March 2017
Helpful?
Reviewed March 4, 2017 via mobile

This is a shady restaurant in the basement with really bad service. We had few very unpleasant experiences there. I have purchased a Groupon for 4 to use there. The owner first mentioned that it needs reservation while the restaurant was half empty. When I...asked if I can just make the reservation then and was told has to be before 4:30pm which was not mentioned any where as a requirement. Then he said the kids do not count towards the 4 people therefore we can't use the Groupon. We ended up paying cash instead. Today I tried to make a reservation with 5 adults at 1pm, as soon as the owner heard I have mentioned Groupon, told me there is no availability at all. This is switch and bait practice just to lure people in and make the Groupon unusable. With all the restaurants in Cambridge, I'd recommend going somewhere else. I would much rather throw away the Groupon I paid than going back there. Be aware of the fake good reviews on Groupon. Btw, Groupon's customer service has gone down as well. I could not get a resolution to this issue after 2 20 minute calls. They have never called back as promised. Their customer rep seems unable to do anything and the supervisor seems either be at lunch or on the phone. Very disappointed with both and will not use them anymore.More

Date of visit: February 2017
Helpful?1  
Reviewed January 16, 2017

I went here tonight because a friend hosted a gathering. I have not left a restaurant feeling so grumpy and annoyed in a long time. We waited about 20 minutes for anyone to come by and ask for our orders. Then they asked if any...of us wanted hot pot, and proceeded to tell us that they needed us to get up so they could plug in a few of the hot pot tables, without apologizing or interacting much at all. We mentioned that we wanted both of the end tables plugged in since the people getting hot pot were sitting there, but they ignored us and plugged in two separated pots. We ended up having to shuffle around and squish in together a couple of times. The scallion pancakes were delicious, and the best thing I had tonight. I shared the chirashi (a pile of sushi fish and rice). It was okay, the sushi fish tasted like fish when seasoned, the rice was not sushi rice - no vinegar. Bland and boring. I ate it anyway because I was hungry, and could not make myself eat the soup. The szechuan beef soup tasted like cilantro and hot chili pepper, and was full of what tasted like linguini noodles. The beef was gristley, full of cartilage and hard to eat. I gave up. No one ever came by to ask how anything was. At the end, we all waited around about 20 minutes for the check. Someone finally got up and paid for their portion and left. They mentioned they would come with our checks. They asked all of us what we had, again, to make sure they got it right. Ok. Well, another 20 minutes and nothing came. We asked the host for the check and they came out finally. Then, when I asked them to please split the bill on two cards, they said, sure, then said, no, can one of us pay with cash? I understand not wanting to pay fees, but then they split the bill for others so they obviously can do it. And with the prices they charge, making me feel stupid was not a good end to the night. I said fine, and paid with my card. I have not had this bad of an experience at a restaurant in a long time. Please pay attention to your guests, plug in hot plates before guests arrive (we had a reservation), get checks out promptly, and don't force people not to split a bill on cards. Expensive, tasteless / inedible, and unfriendly. I want to wish them well since they're new, but... I won't be back.More

Date of visit: February 2016
Helpful?1  
Reviewed December 15, 2016

Came here for lunch. Saw it from walking by and decide to try it. The other reviewers' comments about the service is understandable as the employees don't seem very aware of how to provide good service. That said, the food is ok. Would come back.

Date of visit: December 2016
Helpful?
Reviewed November 9, 2016

Hi everyone, Please take note - at least two of the people who work here behave in ways that I think most of us would not want to put ourselves in the position to experience. Due to not being happy about our service for multiple...reasons (most of which have been touched upon by other reviewers), my partner and I left a tip that was smaller than the suggested amount of 15%, 20%, or 25%. Upon seeing this, our waitress approached us as we were walking out, pointed at the receipt, and said, "the tip amount is here." I responded that a tip is something that is discretionary to consumers based upon their experience. The waitress threw up her hands and said "fine! fine! fine!" A man, whom can be assumed to be the restaurant owner, took the receipt and held it about a foot and a half away from my eyes and said "don't you think this amount of tip is ridiculous for $50 worth of service?" I responded in the same way that I did to our waitress. The man pointed to the door and said, "get out of my restaurant." He repeated himself two more times. I have attempted to write this review without wrapping much emotional detail into it, as I think that the factual parts of our experience are the most important parts to share with potential diners. This is the first negative review that I have written for any restaurant, as I view unpleasant experiences here and there as an inherent part of eating out. Especially due to having worked in restaurants myself for years, I know that the work is tough. I feel impelled to share the conduct of the people that we came into contact with at this restaurant, because, in this case, I do not believe that silence is the greater good.More

Date of visit: November 2016
Helpful?4  
Reviewed October 10, 2016

Made a reservation to use my groupon a day before. Came on time with my family was told reservation is only for 2 people we were 4. The waitress talked to the manager and the manager was even worst. He told me we cant use...our groupon because our groupon is for 4 person. We were 4 person 3 adults, 1 child. When did a child not considered a person?! He could have just easily let it go if he wants to afterall the place is not busy when we came only 2 tables was occupied but he would rather let us walk away with his rudeness than gain a customer. I will never go back.More

Date of visit: October 2016
Helpful?3  
View more reviews
Best nearby
Best nearby hotelsSee all
Hotel Veritas
579 reviews
.16 miles away
Harvard Square Hotel
115 reviews
.59 miles away
The Charles Hotel
2,448 reviews
.63 miles away
907 Main
17 reviews
.72 miles away
Best nearby restaurantsSee all
Hokkaido Ramen Santouka
189 reviews
.29 miles away
Grafton Street
385 reviews
.30 miles away
Pammy's
90 reviews
.14 miles away
Waypoint
119 reviews
.03 miles away
Best nearby attractionsSee all
Harvard Art Museums
475 reviews
.35 miles away
Cambridge Public Library
78 reviews
.32 miles away
The Fogg Art Museum
25 reviews
.37 miles away
Parish of Saint Paul
17 reviews
.22 miles away
Questions & Answers
Get quick answers from Flame Hot Pot and Sushi staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing