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Reviewed May 21, 2021

I wish I could give zero stars. I am so incredibly disappointed in this restraursnt, especially since they represent our fire fighters. Absolutely Horrible customer service. Waited for 15 minutes at least along side a young mom and another gentlemen. They Never told ANY of...us our food was ready. So after we each went up to ask about our food we all found out it had been sitting behind the counter the entire time. to which an horrible young man LOUDLY yelled from the corner "well you should have asked!" i replied with my frustaration and he rudely replie "ok bye lady!!" Wow. I was floored. I asked for the manager and his only reply was "ok thanks for letting me know"......., THATS IT!!?!??!?!?? Wow. And then the gentlemen started yelling from the corner trying to argue AGAIN in front of his manager. I was floored again to have a manager who didn't care and could only respond with 6 words while his employee was yelling at a customer In front of him. Still in utter shock right now. So disappointed.More

Date of visit: May 2021
Matt O, Marketing at Firehouse Subs, responded to this reviewResponded June 3, 2021

The experience you describe is alarming. We pride ourselves in serving up quality food and service to all of our guests, and are upset to hear that we didn't impress you. Please know that we take your concerns seriously and have passed them onto the...More

Reviewed August 3, 2019 via mobile

So I'm not sure if you're paying to partly support your local firefighters or the local owner. The subs aren't had...fir for the money and that fact that Subway can be WAY more healthier, this place is not a regular stop for me. Pass!

Date of visit: August 2019
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