We visited Palisade with friends and will never go there again. In fact, I would give a rating of -0- if I could. My husband and I both had dishes with crab in them, and neither of our friends did. Driving home from dinner we...started to feel an upset stomach and three hours later both of us were hit with the worst stomach cramps, diarrhea, and vomiting we have ever had. We called the restaurant the next day, and the day after that, and two more times before the manager answered and I was actually able to speak with him. He argued with me, saying that their food is kept at a perfect temperature and no way we got sick because of them. I told him that every other meal we had for the last two days, we had shared with our friends, and they did not get sick. He told me NOT to call the health department and that he would see if corporate would refund us, if I would email him the receipt. I did immediately and never heard back from him.
After two weeks, I decided I should call the King County Health Dept. regardless, knowing I would probably never see a refund if I did. I was called back by an investigator and spent an hour on the phone answering all of her questions. She said our symptoms (down to how long it took to happen, the severity, and how long it lasted - all in gory detail) were exactly a type of bacterial food poisoning, and based on when we had other food, etc. it had to have come from Palisade. She stated that Palisade is legally bound to call the health dept. when they receive a complaint like mine, yet they had never called. Two months later and I was never contacted again by Palisade, nor have I received a refund. The worst money we've ever spent on food. Please keep in mind this is how they treat customers, if you should choose to go.
I have a very detailed record of every single call I made and email I sent. The manager only called me back once, every other time I had to make repeat calls until he actually picked up the phone. Their lack of compassion, empathy, and caring towards their customers is appalling, and I felt compelled to let Tripadvisor readers know.More