So me, my wife and 9 other friends showed up to eat, drink, and celebrate a birthday. We called ahead and showed up at about 5:30.
To make a long story short, the appetizer we ordered (mozzarella sticks) took about 20-30 min to arrive, and...was overcooked. We then ordered our meal...a Philly Cheese Steak sandwich and fries. After waiting for an hour for the sandwich to show up (while all of the other meals had been delivered to our friends), I asked about the sandwich. Our server checked and told me it would take a little longer because they were busy. Typical response although all the other food had shown up to the table. After another 15 minutes, I asked our server for an update. Another server (Sarah, short with long blonde hair) who had nothing to do with our group, turned to me and yelled for me to SHUT THE F UP! Obviously in shock, I replied "Excuse me?" She said I was being rude. I was not being rude at all, just gave a friendly reminder to the server that we were still waiting on our sandwich. The owner comes out and asks me what he can do to correct the situation. I asked that Sarah apologize to me for telling me to shut the "
F"up. He said that would not happen. Complete unprofessionalism at its finest! We know 11 of us that will NEVER be back. We also know several other people that will most likely not be going there any longer, as well.
It's just a shame that the owner did absolutely nothing to "fix" the issue other than comping a $10 sandwich from a $45 check.More