Night out for wife and I. Choose this spot as we have been in Atlanta and SF. Did not disappoint at all. She had the burger and I had rotisserie chicken. Both very good. Server Nga was fantastic. Made it even better experience. Solid place...and a sold chain that do things consistently great.More

Have enjoyed Houston’s for many years in Metairie and Atlanta. When greeted at the door was told I would have to take off my hat and not use my cellphone quote rudely. Is this a restaurant or behavioral business? Once seated I saw several people...wearing hats! Why was I targeted? Ordered Hawaiian steak and baked potato and was told they were out of potatoes! Ordered hot bacon salad dressing and was told they no longer carry it. Was a very unpleasant experience for a $150.00 meal. Will never go to Houston’s again!!!!!!More

So I came in to order my usual...the spinach dip, the kale side salad, and the 5-nut brownie. But the only thing different was I had to order it to-go, because of this darn Coronavirus madness. In any event, I ate my spinach dip and...kale salad as soon as I arrived home, and they were delicious, as per usual. As for my brownie, I didn't get to it until a few days later, and when I bit into it, I immediately noticed a wet squishy texture, with a slightly tart flavor. It was GROSS! I mean really GROSS!! So, I immediately called Houston's Restaurant and asked to speak with a manager to ask them when did they start adding raisins to my beloved brownie. Sruti, the manager on duty, came to the phone. I expressed my EXTREME DISPLEASURE with the brownie. Sruti explained that it was cherries, not raisins, that were added to the recipe, about one month ago. She also admitted that many customers had also complained about the new addition to the recipe. Now, this is where I think Houston's (or should I say Ms. Sruti) completely dropped the ball with customer service. I told her I hated the brownie. She admitted that many other customers also hated the new brownie. BUT, since I did not call the "same day" that I picked up my order, there was absolutely nothing that she could do for me. No gift card. No free dessert on my next visit. Nothing. So, I just spent $10 for a dessert, that will be thrown in the garbage can. As a long time customer of Houston's, I am very disappointed with the way I was handled. BTW, I've been coming to this location since 1990. But after this incident, it will be a very long time before I visit the restaurant again. So, again, DINER'S BEWARE. If you are a fan of the original brownie recipe. Do NOT order the brownie. And do NOT ask for Sruti to help get your dining experience back on track. You will be sorely disappointed. Shame on Houston's, you should train your Managers to treat your customers better.More