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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Drinks
FEATURES
Wheelchair Accessible, Serves Alcohol, Gift Cards Available, Takeout, Reservations, Seating, Parking Available, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Credit Cards, Table Service, Live Music, Jazz Bar

Location and contact

Central City
0.6 miles from The National WWII Museum
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Reviews (448)
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Traveler rating
247
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LanguageEnglish
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Traveler rating
247
111
33
12
26
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All reviews ribs steak french dip salad baked potato oysters redfish st charles chain restaurant jazz music nola
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Reviewed 3 weeks ago

I visit Houston whenever I’m in Nola, which is often, but today was the first time the service and food was sub par. The waitress was not very engaging. While a malemanager who brought the food to the table was friendly, the female manager who...apparently did not have much to do came to the table while we were finishing dinner to tell us about the policy about not using electronic devices, while we respect urr policy, it should have been brought to our attention before dinner, how rude. I also ordered take, a filet and when I got home it was burnt and not even edible. Although a difficult decision I don’t plan to return any time soon.😰😰More

Date of visit: June 2022
Helpful?
Reviewed May 22, 2022 via mobile

Terrible. Food quality and service have deteriorated significantly in the past two years. Many of our favorite menu options are no longer on the menu , including crab cakes, redfish, and oysters. Inconsistent quality -- have been served overdressed salads, dry ribs, and undercooked steaks....Management seems more interested in capricious enforcement of dress code and rigorous enforcement of their no cell phone policy. Published dress code says no flip flops, but they prohibit men to wear any open toe shoe, including Birkenstocks. Tee shirts, shorts, and athletic shoes seem to be OK-- at least for some people. Perhaps it depends upon whether the door host likes your appearance. This is privately owned National chain. Recommend instead one of the many excellent local restaurants: Gautreau's, Atchafalaya, Bistro Daisy, Clancy's, to name a few. All have better, more friendly service, consistently better quality food, with a much better selection of local cuisine options.More

Date of visit: May 2022
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Reviewed April 4, 2022

Was asked to meet here even though I hate the food at this place. Like always it’s below average and not even in my top 50 places to eat in NOLA. The sandwich was still moo’ing when I got it and had to send it...back. Don’t ask me how one makes a sandwich bland and tasteless, ask Houston’s.More

Date of visit: March 2022
Helpful?2  
Reviewed March 12, 2022

Had been going since opened and was my favorite in the city. Back when it opened and I highly emphasize WAS - their steaks were mouthwatering and ribs enormous and best anywhere. Those two items still very good. Unfortunately, those are about the only positive...things that can be said about it now. As it got more and more popular, so did the prices with each visit. Not much variety now. Never minded the price increasing so much as long as the quality and variety remained the same. Now, everything is overpriced and portions miniscule. Side items are very limited. The salad that comes with ribs or steak is extremely small although their honey mustard dressing can't be beaten. Even baked potatoes have been eliminated!!! What steakhouse doesn't offer a potato with its steaks? Other sides completely suck. The tiny oysters on the shell weren't available last time I went and not on the menu - just as well cause tremendously overpriced and not worth it. Suggest going to the Boulevard in Metairie for greater variety, larger portions and a similar version of what Houston's USED to be during it's first five-ten years.More

Date of visit: March 2022
Helpful?1  
Reviewed March 4, 2022 via mobile

I always am leary when someone says theirs is the best. But in this case I will agree that the French Dip is the best that I ever have had. Service was friendly , professional and efficient. My wife had the rotisserie chicken and thought...it great.More

Date of visit: March 2022
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Reviewed February 25, 2022

Warning!! Warning!! Come on guys!! So now the original, perfect, 5 nut brownie that I have been eating for years and years at Hillstone/ Houston’s is NOW actually a Black Forest 5 nut brownie! Cherries have been added. Disgusting!! AND, you are not informed of...that until after you have bitten in to. The waiters/ waitresses do not inform you ahead of time! What they said to me was “ they snuck them in there, thinking nobody would notice!! I mean, REALLY?? Are you kidding me??More

Date of visit: February 2022
Helpful?2  
Reviewed December 10, 2021

Great attention to detail and care with each American fare dish. You will not be let down by the food or service. Great option on St. Charles.

Date of visit: December 2021
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Reviewed October 28, 2021

This restaurant has a great menu. The food was good and we really enjoyed our meal. Definitely would eat here again when I'm in town visiting my daughter.

Date of visit: August 2021
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Reviewed June 5, 2021

This place is a hidden gem and seems only known to the locals. The food and service were impeccable and rank right up there with finest New York City supper clubs. The atmosphere as soon as you enter is decidedly upscale and you are greeted...with the finest jazz music. Every service personnel knew their assignments and executed them to perfection, starting with the matrie’d and extending to the bus people. Our waiter, Peter, knew the nature menu and brought my wife, samples of wine so she could tell which one she liked best. Peter was one of the most incredible waitstaff we have ever had in all of our years of eating out. He anticipated our every need. He is an incredible asset to this establishment. We cannot say enough about him .More

Date of visit: June 2021
Helpful?1  
Reviewed March 30, 2021 via mobile

We visited Houston’s end of March 2021. It was excellent!!! Only downfall was they were out of key lime pie by the time we ordered desserts.

Date of visit: March 2021
Helpful?1  
Reviewed March 24, 2021 via mobile

For many years, we visited the Houston’s on St. Charles weekly, spending over $5000 annually. After a series of disappointing experiences, our last visit there was in September 2020. Our spend in 2020 was a bit over $5700, despite having not made any purchases from...there in April or May during the shutdown. During a recent trip to Houston, TX, we paid a visit to the Hillstone on Kirby, and were reminded of the reasons why we previously loved the Houston’s on St Charles — and painfully reminded of how bad the Houston’s on St Charles has recently become. Our experience at the Houston Hillstone highlighted the management issues at the New Orleans location. Our friends agree with our assessment that the New Orleans Houston’s has declined in both food quality as well as service quality. Soupy salads, leathery ribs, and overcooked chicken don’t meet any standard for fine dining. Preoccupation with dress code or minor phone usage does not improve customer satisfaction. Unpleasant wait staff drives customers away as do empty water glasses while those at neighboring tables are frequently refilled. After our trip to Houston, TX, it is clear to us that the management at the New Orleans Houston’s is causing their own performance issues. If Hillstone corporate wants our business back, they need to fix the problems at the St Charles site.More

Date of visit: March 2021
Helpful?2  
Reviewed December 27, 2020 via mobile

Yes it’s a chain...that said the food is good and the service even better! We went fir lunch because it was so convenient to our hotel and came back for dinner because we couldn’t get a table at the restaurant at the hotel. The host...said we could wait for a table which he quoted at 30 min...but closer to 20 min - fantastic! It was pretty crowded so shortly after us they were no longer taking walk-ins. One of the managers (?) remembered us from lunch and gave us an extra dessert. Both our servers were extremely attentive without being obtrusive. My very picky son loved his hamburger and grilled cheese that he later had for dinner. We had the chicken sandwich (delicious) redfish and smoked salmon appetizer. Everything was delicious ~More

Date of visit: December 2020
Helpful?3  
Reviewed November 3, 2020 via mobile

Don’t Bother With This Restaurant. This was listed as a restaurant near our hotel that advertised themselves as serving American cuisine and having live Jazz. I checked the website and their menu online and it looked like a good choice for my wife and I....We made reservations but when we arrived, I was turned away initially because I was wearing sandals. I did not argue but left my wife while I went back to my hotel to change. On their website, it stated “No tank tops or flip-flops.” When I returned to the restaurant I asked the hostess about at this, she said that no sandals was their policy and referred me to their dress code that was printed on cards at the hostess station. These said the same thing as the website. I then spoke with a manager and he said it was a matter of semantics. I disagreed and said this is a matter of the English language. After finally being seated and attempting to order; three different times the server had to return to our table to say that what I was wanting to order was not available. This establishment as mentioned advertised having live jazz. They did not, and they are blaming this on COVID. I fail to see the correlation. Overall, a terrible experience. We canceled our order and left. Ovoid this restaurant.More

Date of visit: November 2020
Helpful?5  
Reviewed October 15, 2020 via mobile

After another disappointing experience at Houston’s, we rethought our entire eating-out strategy. Why, in a city full of great restaurants, would we spend money at a George Biel owned national chain? We have nothing against Mr Biel, but amidst the pandemic, we think it is...far better to spend our money at local restaurants. Besides, in our opinion the local Houston’s has declined in quality over the past year or so. Several times, my Ribs were unusually dry. On two visits, they ran out of French fries. Really?? And on our last visit, my salad was overly drenched with dressing. Plus, The Jazz Band is gone, and we understand that the band leader is pursuing other interests. It’s just not the same Houston’s we remember from the past. We’ve already shifted our eating out to other New Orleans restaurants, and we could not be happier. Hopefully, the Hillstone Group will fix their problems here.More

Date of visit: October 2020
Helpful?2  
Reviewed September 13, 2020 via mobile

Night out for wife and I. Choose this spot as we have been in Atlanta and SF. Did not disappoint at all. She had the burger and I had rotisserie chicken. Both very good. Server Nga was fantastic. Made it even better experience. Solid place...and a sold chain that do things consistently great.More

Date of visit: September 2020
Helpful?2  
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Questions & Answers
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bullfrog2814
May 31, 2018|
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Response from Carol L | Reviewed this property |
Have no idea...where are you asking about?
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christinacain1
February 6, 2018|
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Response from Fh10861 | Reviewed this property |
No, there is not!
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max27051952
May 24, 2017|
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Response from TriMeat | Reviewed this property |
Not that I know of. I've worn shorts many times to Houston's. Most people are dressed nice but never really felt unwelcome in shorts.
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Frequently Asked Questions about Houston's

Yes, Houston's offers takeout services.

Houston's is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5