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Maybe it's just the pandemic but things were a little off. The guy was a little short with us when we ordered. Coffee was still okay but donuts were much different than at home.
They have removed all seating and I understand the social distance...thing but I don't understand why ALL seating is removed. Unfortunately the Starbucks was the same way. We were lucky the weather was nice and we found a bench.
We will come back and hopefully we will receive the service we used to see there. I think this pandemic has everyone irritated and annoyed. Still, customers should be able to expect good service despite the restrictions.More
The male working in the shop on the morning of 10-20-20 was extremely rude and tried picking a fight with my husband. He walked into the back as we placed our order then came back out repeatedly saying he refused to apologize, even tho we...had already tried to move past his rude remarks and didn't ask for or expect an apology. Food was bland. Didn't order a drink as the rude male was making drinks that day and we didn't want him to have anything to do with our drinks. Female at register was super friendly.More
October is always busy but I think this year it was worse. I'm not sure I have ever seen Gatlinburg so crowed as this year. Between the crowds and the chicom gov. virus restrictions, waits for meals at "featured" restaurants were from one to two...hours just to get in the door. From 7:30 in the morning until 10:00 at night everything required long waits. With hour + long waits to get into the different pancake restaurants we eat breakfast 4 out of 5 days at Dunkin' Donuts. No regrets though, the coffee was fantastic and the breakfast sandwiches were so good, as were the donuts. There were short lines and waits but nothing like other places. Only 5 people were allowed in at any time but they moved the lines quickly and the staff was friendly and courteous.More
We have been customers of Dunkin Donuts for many years! This has a very friendly staff that will allow you to order ahead and help you with anything you need. Every time we visit Gatlinburg we visit this Donut Shoppe and never regret it. They...were happy to oblige us of any request we had.More
They messed up 3 of the 5 coffees we ordered and when we asked for them to be replaced they only replaced 1. They threw the 2nd one away(wouldn’t replace it without the receipt like they work in retail), and for the 3rd one they...said we messed up when we ordered so that’s our fault. Granted I don’t know their policies on situations like this, but that doesn’t excuse them being outrageously rude to a paying customer. Did I mention they yelled at us?More