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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Cafe, Fast Food
Meals
Breakfast
FEATURES
Takeout, Wheelchair Accessible, Free Wifi, Seating
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features, about

Location and contact

0.4 miles from Ripley's Aquarium of the Smokies
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Reviews (252)
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248 results
Traveler rating
70
50
51
31
46
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LanguageEnglish
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Traveler rating
70
50
51
31
46
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Reviewed December 5, 2020

They closed this store. Do not bother going. Everything has been packed up and the sign has been removed.

Date of visit: December 2020
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Reviewed October 22, 2020 via mobile

Maybe it's just the pandemic but things were a little off. The guy was a little short with us when we ordered. Coffee was still okay but donuts were much different than at home. They have removed all seating and I understand the social distance...thing but I don't understand why ALL seating is removed. Unfortunately the Starbucks was the same way. We were lucky the weather was nice and we found a bench. We will come back and hopefully we will receive the service we used to see there. I think this pandemic has everyone irritated and annoyed. Still, customers should be able to expect good service despite the restrictions.More

Date of visit: September 2020
Helpful?1  
Reviewed October 20, 2020

The male working in the shop on the morning of 10-20-20 was extremely rude and tried picking a fight with my husband. He walked into the back as we placed our order then came back out repeatedly saying he refused to apologize, even tho we...had already tried to move past his rude remarks and didn't ask for or expect an apology. Food was bland. Didn't order a drink as the rude male was making drinks that day and we didn't want him to have anything to do with our drinks. Female at register was super friendly.More

Date of visit: October 2020
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Reviewed October 19, 2020

October is always busy but I think this year it was worse. I'm not sure I have ever seen Gatlinburg so crowed as this year. Between the crowds and the chicom gov. virus restrictions, waits for meals at "featured" restaurants were from one to two...hours just to get in the door. From 7:30 in the morning until 10:00 at night everything required long waits. With hour + long waits to get into the different pancake restaurants we eat breakfast 4 out of 5 days at Dunkin' Donuts. No regrets though, the coffee was fantastic and the breakfast sandwiches were so good, as were the donuts. There were short lines and waits but nothing like other places. Only 5 people were allowed in at any time but they moved the lines quickly and the staff was friendly and courteous.More

Date of visit: October 2020
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Reviewed October 12, 2020

We have been customers of Dunkin Donuts for many years! This has a very friendly staff that will allow you to order ahead and help you with anything you need. Every time we visit Gatlinburg we visit this Donut Shoppe and never regret it. They...were happy to oblige us of any request we had.More

Date of visit: September 2020
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Reviewed September 27, 2020

great coffee , good breakfast sandwiches located next to cheapest gas in town easy in and out good parking

Date of visit: September 2020
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Reviewed September 9, 2020 via mobile

They messed up 3 of the 5 coffees we ordered and when we asked for them to be replaced they only replaced 1. They threw the 2nd one away(wouldn’t replace it without the receipt like they work in retail), and for the 3rd one they...said we messed up when we ordered so that’s our fault. Granted I don’t know their policies on situations like this, but that doesn’t excuse them being outrageously rude to a paying customer. Did I mention they yelled at us?More

Date of visit: September 2020
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Reviewed August 30, 2020

Not a very friendly atmosphere. Disappointed because at our local Dunkin' everyone is friendly. Donuts were good. Coffee was bland.

Date of visit: August 2020
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Reviewed January 6, 2020

WE dropped in very late. It was right at their closing. They were very nice and prompt. At 34 degrees outside.... That fresh COFFEE really hit the spot!

Date of visit: December 2019
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Reviewed December 13, 2019 via mobile

Convenient location right on the corner of the parkway. Cup of mint hot chocolate to warm yourself while walking through all the cool stores in town.

Date of visit: December 2019
Helpful?2  
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Questions & Answers
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F8100MKannw
August 6, 2018|
AnswerShow all 3 answers
Response from Alicia P | Reviewed this property |
Yes ample parking is avaialble.
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Frequently Asked Questions about Dunkin'

Yes, Dunkin' offers takeout services.

Dunkin' is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3
  • Service: 3
  • Value: 3
  • Atmosphere: 2.5