My husband and I were on vacation here at Gatlinburg. we made a reservation to for dinner. We arrived at our reservation which was at 9:15pm. While waiting for a service. Our server comes up to us with out even greeting just explaining that she...is completely slammed and she will be right back to greet us. Sadly, 10mins go by my husband and I ask for a some one in charge. The manager comes out and says aloud "Those are them" while pointing to us. We explain to him what happened and his reply "Well what do you want me to do, two of our workers did not come in today." Which should not have been expressed in a place of business. My reservation should not have been taken. it was quite upsetting all in all. My husband has a gluten allergy so this location was really the only place he could eat but unfortunately we had a tough experience. What the manager should have done was assist his employees asking them if they needed assistance with their tables rather than hiding in the room where they had to find him!More

Visited on October 4,2021 and ordered a cheese fondue – Swiss classic and a chocolate fondue - Dark chocolate. The Swiss classic fondue was like a gravy paste and not real cheese taste. We are used to eat cheese fondue and this was nothing like...a good fondue. It seems a mix of small quantity of cheeses thickened with a large quantity of flour or béchamel!!!! The Chocolate fondue was very shining because of the amount of butter added. It has a lot of marshmallows and sweets and few fruits. For us totally disappointing.More

Beware - reservations are required for this restaurant! No walk-ins. Celebrated our wedding anniversary at this restaurant while in Gatlinburg. Walked in, there were red rose petals on our table !! Ordered the set menu. 1) Alpine Cheese fondue served with bread, apples, celery and...broccoli - Delicious 2) Cesar salad - Meh 3) Steaks, shrimp, salmon, chicken, zucchini and mushrooms to grill tabletop - Delicious 4) Milk chocolate fondue served with strawberries, pineapple, bananas, marshmallows, brownies, rice krispie treats - Delicious (plus if you ask, they’ll bring you more fruit!) Arrive with an empty stomach and a good appetite … we really enjoyed this meal!More

This was my first experience at the melting pot. The server had a bad attitude from the moment she wakes up to our table. Cheese was gross, one large literal gob that smelled and tasted horrible. Then the server Shut off the heat before we...were done! Second course was not much better. We basically boiled our meat. Chocolate was the only course I enjoyed. Way overpriced to cook your own food that wasn’t even good. Cocktails were watered down and terrible. Such a waste of money.More

Came here to celebrate my 50th birthday with my husband and 22 year old son. What a delightful evening with great food. Took about 2 hours to have our cheese, salad, main entree and dessert which was fine by us as it allowed us to...enjoy each other's company and not over eat.More

The food and service at this restaurant is phenomenal! Sierra( I’m sorry if I spelled that wrong) was absolutely incredible and took special precautions to make sure nothing I had even touched oranges, which I’m allergic to. She has given me the best service pertaining...to having an allergy I’ve ever received and gave great recommendations. Overall 10/10 experience.More

We have been coming to the MP Gatlinburg almost every year for our anniversary but we will NOT be back after this visit!! Our server copped an attitude as soon as we asked for just cheese & chocolate. Our cheese was only half the serving...we usually get & it was cold when she brought it to the table. The bill was over $75 just for 2 of us to do cheese & chocolate. We used to love coming here but this time was our last visit and a complete disappointment!!More