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Travelers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$10 - $15
CUISINES
Bar, British, Pub
Meals
Lunch, Dinner, Late Night

Location and contact

4.8 miles from Ripley's Aquarium of the Smokies
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Reviews (607)
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Traveler rating
331
142
46
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55
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LanguageEnglish
Traveler rating
331
142
46
33
55
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All reviews fish and chips shepherds pie scotch egg welsh rabbit corned beef and cabbage scallops pastry reuben chicken tenders potatoes steak british pub on tap off the beaten path bubble and squeak great beer selection arts crafts
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Reviewed 3 weeks ago

We didn't stay because the wait staff was so rude. We wanted to order but after encountering the staff we just didn't think it was worth staying. The restaurant is off the beaten path and looks really cool from the street...very rustic and what we...thought we were looking for...but there are many choices in the area and this wasn't a place we were willing to take a chance on.More

Date of visit: December 2020
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Reviewed November 23, 2020

Visited for lunch on 11/17/20. I had the fish and chips and my spouse had the shepard's pie and chips. The food was excellent and some of the best fish and chips and shepard's pie we have had. The beer selection both on draft and...in bottles is very large. Service was good but then there were only 2 tables of customers this day for lunch. Pricing was reasonable. I will say if you have trouble with steps you may find it difficult to get to this pub as it is on the 2nd floor after climbing many steps to get to the first floor. Not a problem for us though. We will definitely be eating here again.More

Date of visit: November 2020
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Reviewed November 8, 2020

We walked in and there were 2 tables with customers inside and 1 outside. The table outside asked for their check when the waitress came to greet us. Both tables inside had 4 customers each. There were 2 customers at the bar drinking. Our son...is a type 1 diabetic and his sugar was very low, it was down to 61. We asked if we could quickly get a Coke. The waitress was polite and immediately brought it to him. About 10 minutes later she came to our table to take our order. She was the only staff member besides the cook. We ordered our drinks and food. As soon as she left the table, I took some photos of the nice view and shared them on Facebook. About 20 minutes later we received our water. After 1.5 hours I realized no one else had gotten any food at any of the other tables and ours son's sugar was starting to get low again so I went in and asked how much longer it is going to be. We never saw the waitress between the time we received our water and the time I walked in to see how long it was going to be. She said it shouldn't be to much longer. She came out almost immediately to our table and refilled our water and apologized for the delay and explained the cook was in a bad mood. My husband asked does that mean she isn't cooking, half jokingly. She didn't respond and walked away. We were thankful for her apology but a cook being in a bad mood is not an acceptable answer for it taking 1 hour and 47 minutes for us to receive our lunch. I knew exactly how long because the photos I took were time stamped on Facebook. We never had a staff member come off and ask if everything was ok. I posted a review on Facebook shortly after we left and got a response from the owner this morning. "The service was slow because the Tavern was packed most of the day. You could have easily waited for two hours at one of the chain restaurants downtown just to get a seat. " I responded with the same details on here and he responded with even more excuses. We were in the area for 5 days and almost every established we visited was at capacity but we never had to wait 2 hours to receive our good after we ordered it. He continued to make excuse after excuse but never once apologized for our bad experience or mentioned he would have a talk with his com about the situation. I get it, staff is limited right now, but we received excellent service the rest of the week at every other established we visited. I am going to guess he has a hard time finding employees because he is terrible business owner. I have had my own business for 24 years and I know I will be working extra hours during my peak season. I would never leave my staff alone on a busy day during peak season. you must be responsible and take responsibility for your business knowing you are short staffed. Not only is that horrible business practice, it makes you a horrible boss. You are the owner of the establishment, it is your job to be there at 3:00 on a Saturday in your peak season. If the owner would have come forward and apologized and explained everything in a polite way, I would be a little more understanding and not sharing our horrible experience on every review site. For what it is worth, my husband said his fish was excellent. The chips were under cooked but nothing a little extra vinegar couldn't help. My chicken pie dough was a little undercooked but I could still eat it., and our son's meal was perfect and he said it was delicious.More

Date of visit: November 2020
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Reviewed October 30, 2020

We were coming back from roaring forks and decided to stop. Went here because the concept of this type of restaurant and food choices seemed interesting. We are a family of four (two younger kids) and were going to split the fish and chips. After...sitting down we noticed a strong smell of bleach, which I assume was coming from the table being cleaned. My kids almost gagged it was so bad and kept their masks up to limit the smell. After ordering water to drink from the elderly lady who was serving, a couple walked up to play darts (not wearing masks) and informed us with a chuckle that it was going to be a while because the elderly lady was "running the whole show." Here is when we start debating whether or not fish and chips was worth this kind of wait. We're on vacation. We've got better things to do than sit and wait over an hour for a meal. We hadn't even gotten the waters yet when the elderly lady server yells out loud to all the patrons that "the Indians are coming" because she heard a drum beat on the music that was playing on the speakers. This got a few chuckles from some of the customers and I guess she was encouraged by that because a minute later she yells out "now they're really getting p*ssed" still referring to the drums. I'm sorry but I didn't bring my kids into your restaurant to hear profanity by the employees, and it's certainly not amusing hearing it from someone her age. How unprofessional! Maybe that's part of your "pub" appeal, but if it is, don't promote yourself as family friendly. Finally, the elderly lady server starts handing out all the fish and chips plates to the table next to us and while NOT wearing a mask, yells "FFFFFFish and "ch"ips, fffffffish and "ch"ips and that was it for me. Why wreak the tables with bleach if you're gonna have an employee talking over the food like that!? Unsafe and unsanitary. And that was when we walked out. There are WAY too many restaurants in this area to settle for this kind of service. We were very surprised the server was not wearing a mask while serving food and that they were not requiring customers to do so while not at a table since we had visited quite a few restaurants in the Pigeon Forge/ Gatlinburg/ Sevierville area and they were all complying with this. The bottom line is that this restaurant would have potential and could be really nice if they were interested in safe and professional customer service. It's unfortunate.More

Date of visit: October 2020
Helpful?1  
Reviewed October 28, 2020 via mobile

I literally made a TripAdvisor account just to leave this review. Me and my family of four arrived for lunch at about 1:30. And an hour and a half later, we were told by the waitress our food was just going into the oven. We...asked for the check for the drinks because we wanted something else to do on a vacation besides sitting around the pub waiting for food all day. The server was friendly and nice, but she was the only one there and the place was packed. She told us they only had one cook. The people that were there before us, over an hour and a half earlier, had just gotten their food when we decided that was too much for us and left. The atmosphere was great, the parking was a nightmare, and if you're looking for something that's going to take you less than 2 to 3 hours to do, avoid at all costs. They also let someone in with multiple dogs, which was a distraction during the early part. They were barking and fighting but not asked to leave. The owner had time to come out and shoot the breeze with some patrons about Guy Fawkes day, but didn't seem to be worried about how long it was taking patrons to get their food. The people one table over were sending things back and looking around wondering where their food was when we left. It's too bad, because it seems very promising when we first arrived. We'll never return. What a shame.More

Date of visit: October 2020
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Reviewed October 27, 2020

We stopped in at the Fox and Parrot to have a break from driving through the Arts and Crafts community. Initially, we enjoyed the atmosphere and the beer selection, but within the first twenty minutes we were somewhat put off by the attitude of the...person behind the bar, and the list of "rules" that was prominently displayed on the bar. As other reviewers have mentioned, they do make sure that you know you will have a wait for your food since it is cooked to order. The tavern wasn't crowded the day we were there, but it took over an hour to get one order of fish and chips, which was greasy and not as good as we had hoped. A college football game was on at another television inside, and we asked the server if she could change the channel at the bar from Fox News to the game. She wandered off and didn't even bother to say anything further about it. Besides the attitude, we were not pleased that the servers were not wearing masks while interacting with customers, and there was no social distancing as the tables began to fill up, making us very uncomfortable. Especially since we had to produce our IDs to get served a beer, and when asking about it (we're from out of state), we were told that it's the law in Tennessee. This is the first place among a dozen restaurants/bars in Tennessee that we had visited, and we had never been carded, so we asked about it. The response was curt and irritated. This could have been a fun experience except for the disappointing food, the ridiculously long wait, and the lack of welcoming service.More

Date of visit: October 2020
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Reviewed October 24, 2020

I've been trying to get to this place several trips to Gatlinburg and finally made it. The food was good, the atmosphere very 'Pub' and it is dog friendly, a plus! Con: the number of steps up to the entrance was around 25 or so...ok...in daylight, but going back down after dark was an experience for my old legs...the other con was the SLOW service...very slow...they had one person working the bar, taking orders, and delivering orders...poor person was way overworked...and I saw at least 3 others in the back who weren't helping her...seems like it took 45 minutes for our food to arrive.More

Date of visit: October 2020
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Reviewed October 10, 2020

We loved the fish & chips at The Fox & Parrot at the arts & crafts community in Gatlinburg. The food was great with a friendly atmosphere. Great British Pub!

Date of visit: October 2020
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Reviewed September 23, 2020 via mobile

Awesome restaurant! Great service! Dog friendly! Great British fare! They allow dogs in the restaurant and on the deck. Our server the second evening was the best!

Date of visit: September 2020
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Reviewed September 22, 2020

We stopped here while visiting the Arts & Crafts area. Beware if steps are an issue for you. There are two steep flights of steps to get to the entrance of the restaurant. There was also a hole in the floor where a post once...was but no worries, they put a flower plantar over it so no one would fall in:) If you go, know you are going for the atmosphere. It is a cool looking place, not expected for the area. Takes you on a trip to somewhere far, far away. A good escape from the hustle and bustle of Gatlinburg. There are about 8 tables indoors a few on the patio. Service is slow and food is made to order. The one serves is delightful. She enjoys her guest and takes time getting things done. If waiting bothers you, this isn't the place for you and frankly they probably wouldn't mind if you went down the street to somewhere else. That isn't the vibe there. If you want to come relax, enjoy some food and jolly, this is your place. They also allow you to bring your dog in with you. I have to admit that I wasn't that big of a fan of that. If they are service animals, I get it but these aren't. When they would shake, all I could think of was the dog hair and dander getting in my beer and on my food. I have two dogs, one of which has a double coat so fur is life. Maybe that's why I had this thought. My dog's hair is ok on my food, your dogs hair...not so much:)More

Date of visit: September 2020
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Questions & Answers
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1209thriver
June 2, 2018|
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Response from 77brileys | Reviewed this property |
Magners is my favorite pear cider there!!
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mise-en-place
May 31, 2016|
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Response from Pubdad1 |
Disabled access is around the back of the building. There is a road that runs right to the back door. All one has to do is ask, and we will happily bring them around in our Jeep.
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