I genuinely have not had a worse dining experience in my 8 years of living in New York. I’m leaving this as a warning for others. * My friend called at 5pm on a Saturday fully not expecting to get a reservation but they said...that they had room in the back garden and we were thrilled! We were nervous about the rain but the manager/owner assured us it was covered and the rain would not be an issue. My other friend called an hour later to add another guest and was once again assured the back garden was fully covered. An hour and a half into our meal (mind you we had ordered 4 pastas and a vegan pizza - which they didn’t even have vegan cheese left for - but at this point had only appetizers and one pizza for 7 people) it started pouring and sure enough the roof started leaking on the 15+ people out there. We asked a food runner and server what to do and they both shrugged and said they weren’t sure… God forbid they get a manger who could tell them what to do. * When we moved inside they offered us a table in the front outside area, where it was also fully leaking. Instead of making a fuss we asked to leave as there was no reason to get soaking wet while eating. The manager was likely too embarrassed to admit that she had messed up and instead sent the poor host (who was lovely and very helpful!) back and forth to deliver her message that she was expecting us to pay full price for a meal we never even experienced. After working in restaurants for 6 years I was shocked that an *owner* would put a young host in that position because she didn’t want to deal with doing her job. It was actually unbeliebable to witness and I hope the host is okay. * In the end we paid for what we ate after fighting with the owner for 20 minutes ($25 each for a subpar caesar salad and bruschetta and okay wine) and left. Her overall take was that we were being unreasonable, not to mention the fact that she lied to our faces and insisted that she had not told us that the outside was covered. At that point why even lie? Smaller issues: * The server brought us over a bottle of wine and didn’t give us a taste to verify if we liked it, for the price point ($50) it’s commonplace to do that with any customer and made us feel like we were in the wrong to say we didn’t like it. * When we first were sat outside, the bench at the already awkwardly setup table was completely wet and dirty, and when we asked for napkins to sit on we were simply told “no.” At that point we considered leaving but we were hungry enough to give him the benefit of the doubt that he was just having a tough night. When we were moved to the front and expressed our frustration that we had been told we could sit outside fully covered he simply said it wasn’t his problem. In the end we had a completely frustrating night, I cannot recommend enough to avoid this place like the plague. Anywhere that is desperate enough to make extra money to the point where they’ll lie to customers is not worth going to. You can get better pizza anywhere in Brooklyn and not have to deal with horrible and degrading customer service.More
192
31
15
2
2
