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#3,538 of 3,593 Restaurants in Brooklyn
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Lunch, Dinner

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1.4 miles from Brooklyn Botanic Garden
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Reviewed May 12, 2019 via mobile

I don’t like leaving bad reviews. Before doing that I always try to reach out to the business directly and give them an opportunity to correct whatever happened, because mistakes can always happen. I order a burger on Uber Eats and specifically asked for no...mayo. Order came relatively quick, and burger had a lot of mayo. Not only that, both burger and fries were cold, which makes me question their freshness. I reached out the same night to the company, with hopes that they’ll resolve this. Waited 3 days and no response. Reached out again with a direct message on Twitter, got a response a few minutes later that someone will get back to me. Waited 4 more days - no one connected with me. Reached out on Twitter again, and this time - no response at all. It’s a shame when a company doesn’t connect with its customers, nor they care about their mistakes and how they can improve.More

Date of visit: April 2019
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