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The Cheesecake Factory

201 E Pratt St, Baltimore, MD 21202
+1 410-234-3990
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Overview
  • Excellent32%
  • Very good40%
  • Average17%
  • Poor7%
  • Terrible4%
Travelers talk about
“cheesecake” (349 reviews)
“salad” (66 reviews)
“chicken” (27 reviews)
Open Now
11:00 AM - 11:00 PM Hours
CUISINES
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
201 E Pratt St, Baltimore, MD 21202
All Details
Write a ReviewReviews (1,065)
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1 - 10 of 975 reviews

Reviewed 2 days ago

A little before 5, we met at the lobby fireplace and the 6 of us walked over to the Cheesecake Factory through a lot of Baltimore residents. There we learned we had 40-50 minutes wait for a table, so we did a lot more people...More

Thank RetiredAnalyst
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded today

Hello. Thank you so much for this review. We're happy you had a wonderful time with us! We look forward to seeing you again soon to enjoy more of our cheesecake!

Reviewed 6 days ago via mobile

Food was excellent and the service as fantastic would highly recommend this for a meal and a drink on the boardwalk

Thank timmy o
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 days ago

Hi Timmy, Thank you for your review. We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed 1 week ago

This is a huge chain restaurant that can handle a lot of customers - interesting to see how efficient. Our waitress was pleasant- we sat where we chose. Reasonably busy for lunch. Vast array of food to choose from on the menu. I had the...More

Thank MissMelly2
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

We are sorry that your experience was not better than average! Next time, if there is anything that can be done to improve your experience, please let our managers know so we can make things right while you are still dining with us. Thank you...More

Reviewed 2 weeks ago

Visited with family to celebrate a birthday. Pleasant surprise when the serving staff came and sang to my niece. Nice touch and a nice surprise for her. We were seated next to the kitchen and area where dirty dishes were taken. Because that area is...More

Thank Parrotheadwilly
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hello and thank you for your feedback, We really appreciate it. We're sorry to hear that you were not fully satisfied with our service during this visit. Next time, if there is anything that can be done to improve your experience please let our managers...More

Reviewed 4 weeks ago via mobile

It is Cheesecake Factory: I love it. Consistent food quality and huge portions: this is America lol The service is very good and the banana cream cheesecake is to die for :)

Thank Moreno_chicago
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Thank you for your review. We're so happy to hear that you enjoy our food! We hope to see you back soon!

Reviewed 4 weeks ago

If you are a Cheesecake Factory regular because of their incredible menu and quality service then a visit to the Inner Harbor restaurant is a perfect textbook example of why a restaurant will fail. The lady who greeted us did not have a name tag,...More

1  Thank Robert M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Hi Robert, We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team...More

Reviewed April 30, 2018

Walked in on a Sunday with a couple hours to kill before a ball game at Camden Yards. The brunch menu was appealing, the Jambalaya was tasty and spicy enough, over a ton of pasta. Excellent value. Fresh orange juice, good coffee. Service was friendly...More

2  Thank EagleEyeBoston
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded May 2, 2018

We're so glad to hear you enjoyed your meal, Eagleeyeboston! Thanks for the kind review and we hope to see you again soon.

Reviewed April 29, 2018 via mobile

Needs better system to get a table. Ran out of beepers when we were there and won't use text system like others in the area. Wanted people to come back just to get a pager??? Insane. Most of us just went somewhere else. Very disappointing...More

Thank Jaymaxx
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded May 1, 2018

Hi Jaymaxx, Thank you for your feedback about our location. We know it is hard to wait while you are hungry and completely understand your frustration with us. Our team should have better communicated any delay with the wait and please be sure that we...More

Reviewed April 28, 2018

It is a Cheesecake Factory in a tourist spot. Not sure what to say. The food was good except for the shrimp on top of the salad . It was cold and rubbery. Certainly not fresh. The remade some for me. Wasn’t greT but at...More

Thank Redcheeks68
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 29, 2018

We are so sorry to hear about your experience, Redcheeks68! We want all our guests to feel comfortable dining with us, and we're so sorry it felt too dark! We hope you can give us another chance, and next time, please let our managers know...More

Reviewed April 16, 2018

As we entered the restaurant last Sunday evening, we should have turned around and walked across the street to the Shake Shack. There was an employee apparently on break smoking a cigarette next to the front door of the Inner Harbor Cheesecake Factory as we...More

Thank brume74
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 17, 2018

Hi Brume74, We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team...More

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Ask a question
Questions & Answers
June 14, 2016|
AnswerShow all 8 answers
Response from Peter B | Reviewed this property |
Since it is located in a shopping mall, it can be difficult to find a spot close. I would go off peak hours to make it easier.
2
Votes
adrienne o
January 30, 2016|
AnswerShow all 7 answers
Response from gys601 | Reviewed this property |
Yes you can, enjoy!
0
Votes
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$21 - $30
Meals
Lunch, Dinner, Brunch, Late Night
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Families with children, Scenic view, Kids, Large groups, Local cuisine, Special occasions
Open Hours
Sunday
10:00 AM - 10:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:30 AM
Saturday
10:00 AM - 12:30 AM
Location and Contact Information
  • Address: 201 E Pratt St, Baltimore, MD 21202
  • Location: United States  >  Maryland (MD)  >  Baltimore>  > Inner Harbor
  • Neighborhood: Inner Harbor
  • Phone Number: +1 410-234-3990
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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