We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Cheesecake Factory

Certificate of Excellence
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
10260 Midtown Pkwy, Jacksonville, FL 32246-7408
+1 904-998-9511
10:00 am - 11:00 pm
Open now
See all hours
Sun 10:00 am - 11:00 pm
Mon - Thu 11:00 am - 11:00 pm
Fri - Sat 11:00 am - 12:30 am
More Info
Add Photo Write a Review

619 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
  • More
Showing 580: English reviews
Level Contributor
14 reviews
12 restaurant reviews
3 of 5 bubbles Reviewed 4 days ago NEW

My opinion this place is way over-rated and over-priced. Been about 6 times and I have had enough from the food to $ to service. we were given a gift card and we went there for the 'last' time to use it. we were seated way before a group of 20 people; needless to say they all got waited on... More 

Thank Marian B
Jacksonville, Florida
Level Contributor
14 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 days ago NEW via mobile

We usually enjoy going to eat here but it seems the last few times it's gone down hill. Atmosphere is nice but quality and correctness of the food leaves an okay review.

Thank pstars6905
Level Contributor
129 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW via mobile

We dine at Cheesecake Factory often and in many different cities. Service was friendly and attentive but once the bill came it went downhill. Our total was just over $53. I put $80 in the book...$60 for the bill and the additional $20 to be broken down so we could tip 22%. Our server brought back the $20 bill and... More 

Thank momof2inga
Savannah, Georgia
Level Contributor
82 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

Well, we finally decided to go to The Cheesecake Factory and have something besides cheesecake. We won't ever do that again. Please understand, the food was not bad, but we could have gotten something equally as good for less at another casual dining restaurant. Save the investment for the Godiva cheesecake. It is a better way to spend the money.... More 

Thank julilee93
Level Contributor
21 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago via mobile

Had an awesome dinner with my girl. Server was absolutely wonderful. Rebecca was smooth and to the point. Food was great to. I had the Sirloin and my babe had the Buffalo chicken blast. Of course we brought home leftovers and 2 pieces of Cheese cake. Delicious

Thank Christopher H
Jacksonville, Florida
Level Contributor
33 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago via mobile

I waited a long time to get in this place, and it was not worth the wait. The food is overpriced and just average in quality. Even the cheesecake was not all that good. For the money, you could do a lot better.

Thank David C
Jacksonville, Florida
Level Contributor
10 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 weeks ago

Have met and/or taken friends for lunch and although it is busy; the service is great, quick and food very nicely presented & very good.

Thank Wilmascarborough
Columbia, South Carolina
Level Contributor
35 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

We visited on a Friday evening & surprising there wasn't a wait for seating a family of four. Our waiter was patient & attentive. He didn't rush us through our meal. He offered some suggestions on the menu; service was with a smile the entire visit. Dinner was great; from the various appetizers to the yummy variety of cheesecakes we... More 

Thank Traveler11207
Level Contributor
35 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago

Once they found out that I was law enforcement, they were cold and rude. The food was nasty and the service was deplorable. Amazing how these people act, but when someone tries to rob them, who will they call? I will NOT be back until I feel welcome! And yes, I paid my bill with an 18% gratuity.

1 Thank Mo H
Council NC
Level Contributor
13 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 10, 2016 via mobile

My wife and I had a great experience. We were first time visitors to this restaurant and it was awesome. We had brunch and ordered a cheesecake to go. We really are looking forward to going back again!!!!

Thank I9574KLmarkg

Travelers who viewed The Cheesecake Factory also viewed


Been to The Cheesecake Factory? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    4 of 5 bubbles
Italian, American, Gluten Free Options
Lunch, Dinner, Brunch, Late Night
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Valet Parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Large groups, Families with children, Kids, Special occasions, Bar scene
Open Hours
10:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 12:30 am
11:00 am - 12:30 am
Location and Contact Information
  • Address: 10260 Midtown Pkwy, Jacksonville, FL 32246-7408
  • Location: United States  >  Florida (FL)  >  Jacksonville
  • Phone Number: +1 904-998-9511

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Cheesecake Factory and other visitors
3 questions
Ask a question
Charleston, South Carolina
3 days ago
Charleston, South Carolina
3 days ago
Fort Myers, Florida
6 months ago

See all questions (3)

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?