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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$5 - $25
CUISINES
American, Bar
Reviews (173)
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Traveler rating
75
48
16
8
18
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Traveler rating
75
48
16
8
18
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Reviewed September 9, 2020

This place needs to get their act together fast! My husband and I were guests of the Kimpton Hotel Monaco and decided to visit Stratus for a nice Saturday night treat. We were provided a QR code to book a table, due to COVID-19 the...bar used timed table slots to control the occupancy which made great sense. The greatness ended there. We booked a table for a 1.5 hour time slot which included two drinks and two small plates for a total of $108. We thought this was a great idea as they advertised that they had a local DJ performing as well. Approx. 1 hour before our time slot we received a call from the bar informing us that they had two additional tables available which would let us extend our visit if we were interested. I thought this was nice of them until she explained that while the tables are available I would have to hang up with her and go back online to book and pay for an additional reservation. If she was able to call me to offer us an extension then it would have made more sense to be able to do the ACTUAL extension while I was on the phone. After understanding that she could not assist with the extension I told her I would check with my husband and make my choice. I went online immediately to find out the details before discussing with my husband only to find that there were in fact NO ADDITIONAL RESERVATIONS AVAILABLE TO BOOK. Okay, no worries we decided to just keep what we had and play the rest of the night by ear. We get dressed and head up to the rooftop to enjoy our night. We arrive at the door and walk up an additional two flights of stairs where we are greeted at the door by a hostess who asks us if we have our "wristbands"???? I ask what wristband? which she replies "you need a wristband to be seated". I asked why this information was not provided during the reservation process, on their website nor on the payment pages when we booked. She said that it was "because of COVID" which was no excuse because COVID does not prevent you from adding extremely useful information to your website, nor did it keep you from telling me this when you called me to ask me to book another table. I found it extremely shady that they would call to get more money but not mention anything that would help make our experience better in spite of "COVID". So my husband and I go down to the lobby to find Katie the manager for our wristband. There were no directional signs on where this "check in" location was so I went to the front desk and when asked about my night I let the customer service rep know how disappointed I was at the process which is when I found out that Status is not actually owned by Kimpton, they lease the space which explains a lot. I was sent out the front door to a podium where Katie was standing and when asked I expressed to her my disappointment from the lack of communication about the process, the lack of helpful information provided during a call to get more money out of us and the inconvenience of it all now that I have had to leave the comfort of the hotel room and the hotel just to get an arm band. She "explained" that this was a new process for them due to COVD (even though we are now in month 6 of the lockdown) and they are working out the kinks. To which I explain that because they have timed reservations and did not provide any information that would have prevented me from wasting 15 minutes of my 90 minute time slot I was now being penalized for services that I had already paid a lot for. She looked at me with the blankest of stares and said "I'm sorry, here's your wristband, enjoy your night". She had ZERO concern for my issue and frustration, which could have easily been remedied by simply assuring me that I would be able to stay for my entire time or offering a drink coupon, or even offering a sincere apology. She made me feel as if she had my money now and I should be satisfied with whatever I got at this point. We go back up to the rooftop to finally begin our night, a different young lady greets us at the door and doesn't even check her list for our reservation, she just seats us at a table for two. So much for the wasted 15 minutes getting the band. We take a look at the menu provided and realize that the "small plates" that come with our reservations are basically french fries, hummus, cheese, toast, tuna tartare and a newly added roasted shrimp. Any of these would have been perfectly acceptable starters at Chili's but we expected more. We ordered our drink which turned out to be a watered down glass of tea and requested the shrimp and potatoes. The food was not flavorful at all and frankly could have been elevated significantly by simply adding salt. At this point i am completely over my entire experience with Stratus from the clueless "hostesses" to the dismissive "manager" and the disappointing food/drink choices and the very late arriving poorly prepared DJ who struggled to get the sound right. All of these issues could have easily been remedied on their own by very small gestures such as genuine empathy or an offer to refund our money an cancel our reservation but no one bothered to care that we were guests willing to spend our hard earned money with their establishment in a time of a pandemic. WE WILL NOT BE BACK. An additional side note would be that upon our return from a genuinely professional establishment we visited after leaving Stratus we arrived back to the hotel and couldn't even reach the front door because Katie was not even attempting to control the flow of her patrons at the door. There was a crowd of people blocking access to the hotel lobby and even after saying excuse me several times we had to just push our way through to get to our room. They created a hazard at the front entrance, had no one controlling the flow of patrons, did not ask their patrons to move to a single line so that paying guests of the hotel could get in, THEY DID NOT CARE. Poor choice Kimpton for not having more influence over your outlets, your guests are suffering for it.More

Date of visit: September 2020
Helpful?1  
Reviewed September 14, 2019 via mobile

Such a nice place to visit on a warmish evening. It's on the 11th floor of the hotel Monaco. Ride the lift to 10th then walk up 2 flights of stairs lovely vibe going on with cool beats. One large group having a party. Some...couples and smaller groups. Concrete bar was cool as are the indoor / outdoor spaces. Only downside was the fraught beer was off. Really fancied that ! Anyway well worth a look.More

Date of visit: September 2019
Helpful?
Reviewed August 19, 2019

Great place to end our night out! Cool vibe and nice atmosphere. Service was great. The only complaint is that I wish it had more of view.

Date of visit: August 2019
Helpful?
Reviewed August 14, 2019

Went here at the end of the evening celebrating my birthday. Great atmosphere, good DJ, a fabulous rooftop bar!

Date of visit: August 2019
Helpful?
Reviewed October 9, 2018

Stratus is one of the coolest rooftop bars I have been to. It is a very chill atmosphere until the DJ starts up and then you can dance the night away. Great staff, great décor and an all around great time!

Date of visit: October 2018
Helpful?
Reviewed August 19, 2018 via mobile

Hip rooftop lounge on the 10th floor of the Kimpton hotel. Nice open layout, with reserved seating for bottle service. Indoor bar and an open air patio those cool fall nights. There are two separate rooms on the patio with air conditioning, great for private...parties or to cool off on hot summer nights. A few small windows offer a view but that's it. Drinks were served in tall glasses with paper straws. Truffle popcorn is the best I've had. A good spot for a night on the town.More

Date of visit: August 2018
Helpful?
David Y, General Manager at Stratus Lounge, responded to this reviewResponded September 28, 2018

Thank you for your review of Stratus Lounge. We see that we only delivered a 3 star experience and hope you'll give us another opportunity to make it 5 stars!

Reviewed August 10, 2018 via mobile

My husband and I were looking forward to meeting up with friends at this rooftop bar since we were staying in the hotel for the night. We scoped it out before they arrived only to find the drinks to be served from filthy glasses and...the limes to be brown! Also the bartender had no experience of how to make a simple a gin and tonic with the different types of gin. The sofas were uncomfortable and tatty with crumbs and trash in the seems. We would gladly pay the extortionate prices they charge had the experience been more inviting and pleasant. It’s really too bad because it could be quite a special place. Disappointing.More

Date of visit: August 2018
Helpful?
David Y, General Manager at Stratus Lounge, responded to this reviewResponded September 28, 2018

Thanks for taking the time to give us feedback. We take honest comments from people like yourself very seriously. It pains us to hear the not-so-good stuff, but it helps us learn and improve! The next time you’re back in town, let me know! I...More

Reviewed August 9, 2018 via mobile

I always have a good time here. The drinks are expensive but tasty. The DJ is always on point! Can sometimes have a young crowd. Great place to go in the summer with friends or significant other. There is typically a cover around $10.

Date of visit: August 2018
Helpful?
David Y, General Manager at Stratus Lounge, responded to this reviewResponded September 28, 2018

Hi Dara. Thank you for your 5 star review!

Reviewed June 15, 2018 via mobile

My husband and I are very well traveled and love rooftop bars for the views. This place has no view despite being right next door to Independence Hall. They charge a $10/person cover for what???? Club music and no view. Also no seating unless you...pay for it even at the bar. There are so many great bars in Philly so don’t waste your time and money at this place!More

Date of visit: June 2018
Helpful?
David Y, General Manager at Stratus Lounge, responded to this reviewResponded June 27, 2018

Hi Kathleen. Thank you for your honest feedback from your visit to Stratus. While we would love to have a view, we are a historical building and are not permitted to alter the facade of the building to allow for a view. The seating that...More

Reviewed May 27, 2018

We attended a wedding in Philly and decided to have drinks here one night. The bartender was helpful, but I noticed a woman sitting on a table (there were no seats available), and a bouncer told her she had to "Get OFF" the table. She...asked that he give her a minute, to which he replied "NOW!" He then picked up the table and slammed it on the ground. I went over to suggest an alternative approach, given that people were watching and that many of the guests were attending a wedding/staying at the hotel. He could care less. I actually called the front desk to mention it to them; they responded that the bar is not part of the hotel and is run by an independent company. It's still a reflection on the hotel. It may be time to find new security.More

Date of visit: May 2018
Helpful?1  
David Y, General Manager at Stratus Lounge, responded to this reviewResponded June 27, 2018

Hi Brian. Thank you for bringing this to my attention. I'm glad that you gave me the opportunity to speak to you more about this incident and I hope I was able to clear things up and address your concerns.

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