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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Fast Food
Meals
Lunch, Dinner
FEATURES
Takeout
Reviews (100)
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54
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12
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LanguageEnglish
Traveler rating
54
20
7
5
12
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All reviews cheesesteak sandwich fried onions subs behind the counter cash creed philly meat atm provolone lettuce hype
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Reviewed 2 days ago

Listen, this spot will have you coming for more. This is my second time eating here and every time I'm in Philly I'm pulling up. A few things to know before you go...have your order ready, it's cash only (there is an ATM inside), they...only let in so many people at a time, so you will wait outside most likely (but it's definitely worth it). I had the Whole Pepper Cheesesteak (onions, hot peppers, salt, pepper, ketchup), should've grabbed 2.More

Date of visit: May 2022
Helpful?
Reviewed 1 week ago

This past weekend we had over 300 wedding guests out of town. Sent many to Max’s for their very first cheesesteak. All guests that followed our recommendation said food was good but treatment by several staff members was HORRIBLE AND RUDE. (Openly - we have...descriptions of staff.) We were so embarrassed and apologized profusely. NO EXCUSES FOR BEING RUDE AFTER OUR GUESTS SAID TO THISE TAKING ORDERS, “THIS IS OUR FIRST TIME HERE.” (They came on Friday 5/13 and Saturday 5/14 - various times.). UNLESS YOU LIKE BEING TREATED LIKE TRASH - DO YOURSELF A FAVOR (no matter how the food tastes) AND AVOID THIS PLACE AT ALL COSTS!!!More

Date of visit: May 2022
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Reviewed April 17, 2022

I read great things about Max’s online & the food surpasses the hype! WARNING: Come with cash only or there is an ATM on the premises. The staff is friendly & makes the wait worth it. I arrived on a Wednesday afternoon & still had...to wait 20 minutes in a line outside the door. But, my Mushroom Cheesesteak…YES!! It had a heaping amount of 100% sirloin steak. I ordered a whole with Provolone, grilled onions, lettuce, & tomato…no mayo. It was big enough for my lunch & dinner. EXCELLENT!More

Date of visit: April 2022
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Reviewed October 6, 2021

Let me start by saying to the workers that were there the day I was in your establishment. I do apologize for not coming in with a mask however, I'm even more sorry that my 66 year-old father handed me a red bandana because I...did not bring a mask with me....yeah this the white dude who had blue on with those colors. I looked dead at my father like really?.....wheres the white one? He goes IDK. We found it on the ground next to the car outside after we got the food. I told him "you don't seem to know where we're at do ya?" Lol it was the worst fail to me ever. I meant no disrespect to anyone around me at the time. I just heard you got it like that for steak subs (phillies) and I thought it'd be cool to be in the same spot Michael B Jordan was for Creed the movie as well. Ok moving on. Rveryone behind the counter was chill and it was hot as hell in the so thanks for still making the most slamming steak I have ever had. My only regret is that I didn't buy 3 more. Ugh, so good. With the being said. Pick up your phone I'm trying to order a bunch and drive that's right from Buffalo, NY to come gettem again. If you read this my email is mr_king1331@yahoo.com Email and I will make it a thing to drag my butt down there once a year for a pile of your subs. My father was like we should of got more....and I was like I know....damn! Yes, I included that damn bandana in the pictures best you just can't make this sh*t up man....ugh my father's killing me at times. He didn't get it all....I ate some of it at the next stop like 10 miles away then finished it off at my home and was just as good if not better cold. Sorry Buffalo, NY. We really got the winds but Philly rains when it comes to Steak subs all day in America. I've been as far as Cali and as far as Florida. I'm fat too so I know food....trust me on that lol. FreshScoopedPotateos (My new YouTube channel...no gimmick. I'm new to it and suck at it in my opinion so far but my friends and people I know are always telling to do it so I figured eh, what the hell can't hurt.More

Date of visit: September 2021
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Reviewed August 16, 2021

Know exactly what you want, don't stutter or think twice about customizing your order request, be swift, know the "code" lingo and get out their face. 1st time visiting- who cares.. trying to support black business- who cares.. thinking about never returning- who cares. With...this complete disregard for customer service, who cares how the sandwiches taste.More

Date of visit: August 2021
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Reviewed August 16, 2021

Very rude people, if you’re not black then don’t come here they have issues with their color. You can’t even ask question, otherwise they get mad at you.

Date of visit: August 2021
Helpful?1  
Reviewed June 29, 2021

Might not be the fastest service, might not answer the phone etc but this is the best, meatiest steak and cheese ever. Those people giving bad ratings are crazy. Just put the mask on and go get your food and stop being so arrogant. You...can order your food online and not wait at all. Even if you have to wait an hour for your food it is worth it.More

Date of visit: March 2021
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Reviewed June 28, 2021 via mobile

The customer service was extremely horrible!!!! I was visiting from out of town and was denied service for not having a mask on. The problem was not me being required to have on a mask, because I’m fully vaccinated and could’ve grabbed one from the...car!!! The problem was the unprofessional manager, who is also NOT WEARING A MASK!!!! So you're handling my food without a mask, taking ppl's money at the cash register less than a foot away from patrons without a mask, but it's imperative for customers to have on a mask!!!! Who's safety are you concerned about seeing how you yourself ARE NOT wearing a mask!!!! I definitely see your concern for the health and safety of others, that is why you yourself had one on, right???!!! Either way, I don't care how good or recommended an establishments food is, if the service is terrible!!!! I travel all the time, many places, and then refer others based on my experience. So with that being said, I suggest trying Geno’s where both food and service was great!!!!More

Date of visit: June 2021
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Reviewed May 8, 2021

This experience was the worst ever!!! Each visit to philly i go to max's for pepper cheesesteak hoagies. Always fantabulous. The last 2 visits including today was nothing short than horrible!! Ordered 6 pepper cheesesteaks w/salt, pepper, grilled onions & sweet peppers; 2 same way...no cheese and 1 whole w/ salt, pepper grilled onions and ketchup.see order below: Pd $60 for an uber to p/u hoagies.. Upon p/u i checked hoagies and none had extra meat. Went back in to advise what i discovered and the older grill person (a man) became belligerent arguing that he put xtra meat on 3. See below i requested all to have xtra meat!!! Another gentleman interjected and told me to bring the hoagies back and apologized after speaking with the rude grill cook. I then thanked the gentleman and added an additional $5 tip to the already $20 tip on my card. I get back to my daughters' home and opened my hoagies only to discover xtra meat very little onion,absolutely no peppers and definitely no flavor which means no oil or salt and pepper!! Needless to say i will not be returning to max's when i return to philly next month.!! I try to patronize our community businesses whether at home or abroad, but it saddens me to say i will not continue to support a business that does not value my money nor my continuous promotion of max's to all of my family, friends and constituents that frequently visit the philly area. After talking to my uber driver after the major blunder she recommended dalessandro's steaks on wendover street, therefore that is where my next search for philly's finest steak hoagie will be. Regards, Dear mary Your order has been successfully placed in max's steaks. Your order # is 9939. Max's steaks Ph : (215)229-9048 Order # 9939 Take out order Credit card prepaid ________________________________________ 05-08-2021 11:02:52 am Mary Item description Amount Pepper steak (2) (no cheese) (fried onions) (extra meat) (salt) (pepper) (sweet peppers) (half) Special request: both hoagies xtra meat and please add oil and double wrap traveling w/hoagies thanks $ 10.00 $ 0.00 $ 0.00 $ 2.00 $ 0.00 $ 0.00 $ 0.00 Pepper cheesesteak (6) (provolone) (fried onions) (extra meat) (salt) (pepper) (sweet peppers) (half) Special request: all hoagies xtra meat and please add oil and double wrap traveling w/hoagies thanks $ 11.50 $ 0.00 $ 0.00 $ 2.00 $ 0.00 $ 0.00 $ 0.00 Cheesesteak (1) (american) (fried onions) (extra meat) (salt) (pepper) (ketchup) (whole) Special request: add oil to all double wrap-traveling w/hoagies $ 20.00 $ 0.00 $ 0.00 $ 3.50 $ 0.00 $ 0.00 $ 0.00 Liquor tax: Sales tax: Tip: Budge fee: $ 0.00 $ 0.00 $ 19.27 $ 0.25More

Date of visit: May 2021
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Reviewed November 22, 2020 via mobile

I asked someone the best cheese steaks in Philadelphia and they referred me here. My son was excited and looking forward to it. The service was not friendly and very unprofessional. The employee was fast talking me, not listening to what I asked for, and...got my order wrong! I wasted my time and money because we didn't enjoy the food and definitely not the service! I wouldn't recommend this place to a first timer AT ALL!!More

Date of visit: November 2020
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Reviewed September 1, 2020

Yes, at on time this was the best place ever, but currently it's totally disappointing. No customer service, cannot reach via phone, no one answers, Purchased Two cheesesteak sandwich one with onions, mushrooms and extra wiz cheese which I paid extra fee for, the second...was without cheese. When I arrived to pick up, the order lady taker had a dog in hands on her body playing with the customer's dog through the window. Although she was handing out the packed order, she did not leave to wash her hands., nor did she wear gloves. Returning to my car the sandwich I received was a sandwich without cheese was correct, however the second sandwich had very little cheese. I immediately took it back and reported the error, since I took a bite, I requested the extra wiz cheese on the side, she took the sandwich and said they got me. Upon returing to the car I checked the sandwich, what I received was as a replacement sandwich with even less cheese than the first, fustrated I had a small bite and left. I them drove back to new york and three hours later placed the sandwich in the fridge. The next morning I decided to have it for breakfast, to my surprise, the sandwich with the cheese was spoiled, the sandwich smelled sour, and at the botton of the bag embodied with the napkins I found white american cheese in the bag. ( Note I ordered wiz cheese). The sandwich without the cheese was totally okay. Now I am totally out of $25+ dollars, and no one to report the incident to. Overall the small piece of sandwich I ate, lack ed flavor the meat was not seasoned. Most disappointing.More

Date of visit: August 2020
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Reviewed December 24, 2019 via mobile

Stop by Max's Steak in Germantown. My first time in Philly and was told I need to visit. This place was very busy at 1am. I was told if a restaurant is busy it is probably good. Max's steak was yummy. I got the classic...steak with just onions, cheese, mayo with sweet peppers. I want another one right now...lol. They only take cash but they have an ATM there. Were also able to sit down and eat in the adjoining lounge. My picture don't do it justice but I am telling you it was goodMore

Date of visit: December 2019
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Reviewed December 16, 2019

I was taken to Max's by my VERY good friend, a gentleman I have known for 3 decades and who served as the Honor Attendant in my wedding. He told me, when you come to Philly, you should stay away from the "tourist" cheese steak...sandwich spots and go to Max's. He warned me I'd stand in line but it was worth the 55 minutes. I got to see the REAL side of Philly and had an AMAZING sandwich to boot. Most people go to Geno's and I am sure their steak sandwiches are good. But Max makes GREAT cheese steak sandwiches!!! One more item checked off The Bucket List.More

Date of visit: September 2019
Helpful?1  
Reviewed November 5, 2019 via mobile

Cool spot with a bar in the back. Cheese steak was great and even the half was huge. Staff was really out going and made the experience that much better.

Date of visit: November 2019
Helpful?2  
Reviewed October 28, 2019

Manay friends and family talked about the food. Now they can add me to the list. The food was so so good.

Date of visit: October 2019
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Questions & Answers
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Austinwae
March 29, 2015|
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Response from JosephWatson | Reviewed this property |
You are correct, it is hard to find a bad cheese steak in Philly and you are right on about Max's sandwiches. But the next time you visit Philly, please stop by Jim's steaks on South Street and order the mushroom cheese... More
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Frequently Asked Questions about Max's Steaks

Yes, Max's Steaks offers takeout services.

Max's Steaks is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 3.5
  • Value: 4
  • Atmosphere: 3.5