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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Fast Food
Meals
Lunch, Dinner
FEATURES
Takeout
Reviews (105)
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103 results
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56
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9
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LanguageEnglish
Traveler rating
56
20
9
5
13
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All reviews cheesesteak grilled onions great environment cash order philly atm germantown provolone lettuce neighborhood hype
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Reviewed 3 weeks ago

Loved these cheese steaks so much I order one to eat and ordered another one to bring back down south with me but the second one didn't make it up the block I couldn't resist eating it!!! Can't wait to get back up there!

Date of visit: May 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 18, 2024

The food was good, however the customer service was horrible! The cashier was rude and loud. I've been visiting here since I was 5 years old and brought my 10 family members by for lunch and we were treated poorly, spoken to disrespectful. I was...raised in Philadelphia, and normally stop in for lunch when I'm in town, however I probably won't be returning due to the poor customer service.More

Date of visit: January 2024
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Reviewed June 6, 2023

The female staff member literally cursed me out for looking in the glass window in as attempt t understand why the line wasn’t moving. The manager is an also a rude ignorant little man who is clearly incapable of managing his staff or providing any...customer service. The place is a ratchet mess. Go only if you like hostility and ignorance served with your food.More

Date of visit: June 2023
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Reviewed July 22, 2022 via mobile

After several recommendations for the best cheesesteak in Philly, everyone referred me to eat at Max’s in Germantown and the experience was beyond amazing. Great environment, great staff, great conversation with the owner, and most of all great and delicious Peppers and Mushrooms Cheesesteak with...provolone cheese and extras. Yassssssss!! That’s the most appropriate reaction for my experience and I’ll definitely return again when I visit Philadelphia. I would highly refer and recommend Max’s (cash only payment).More

Date of visit: July 2022
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Reviewed July 3, 2022 via mobile

Adventure to locate even using Google maps. Neighborhood has character, park in the side lot. Enter and placed oder while the preparer demanded options. Requested mushrooms and told they have to be cooked with the meat and so I would not have them on my...order. Fist choice is cheese which I later learned may be a combination of both types. Cash only, had to request handwritten receipt, reluctantly provided. Beer is cheap and little appreciation is expressed by the owner or workers. After all of this the steak turned out to be average at best. Nice atmosphere, not exceptional cheesesteak.More

Date of visit: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 23, 2022

Listen, this spot will have you coming for more. This is my second time eating here and every time I'm in Philly I'm pulling up. A few things to know before you go...have your order ready, it's cash only (there is an ATM inside), they...only let in so many people at a time, so you will wait outside most likely (but it's definitely worth it). I had the Whole Pepper Cheesesteak (onions, hot peppers, salt, pepper, ketchup), should've grabbed 2.More

Date of visit: May 2022
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Reviewed May 17, 2022

This past weekend we had over 300 wedding guests out of town. Sent many to Max’s for their very first cheesesteak. All guests that followed our recommendation said food was good but treatment by several staff members was HORRIBLE AND RUDE. (Openly - we have...descriptions of staff.) We were so embarrassed and apologized profusely. NO EXCUSES FOR BEING RUDE AFTER OUR GUESTS SAID TO THISE TAKING ORDERS, “THIS IS OUR FIRST TIME HERE.” (They came on Friday 5/13 and Saturday 5/14 - various times.). UNLESS YOU LIKE BEING TREATED LIKE TRASH - DO YOURSELF A FAVOR (no matter how the food tastes) AND AVOID THIS PLACE AT ALL COSTS!!!More

Date of visit: May 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 17, 2022

I read great things about Max’s online & the food surpasses the hype! WARNING: Come with cash only or there is an ATM on the premises. The staff is friendly & makes the wait worth it. I arrived on a Wednesday afternoon & still had...to wait 20 minutes in a line outside the door. But, my Mushroom Cheesesteak…YES!! It had a heaping amount of 100% sirloin steak. I ordered a whole with Provolone, grilled onions, lettuce, & tomato…no mayo. It was big enough for my lunch & dinner. EXCELLENT!More

Date of visit: April 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 6, 2021

Let me start by saying to the workers that were there the day I was in your establishment. I do apologize for not coming in with a mask however, I'm even more sorry that my 66 year-old father handed me a red bandana because I...did not bring a mask with me....yeah this the white dude who had blue on with those colors. I looked dead at my father like really?.....wheres the white one? He goes IDK. We found it on the ground next to the car outside after we got the food. I told him "you don't seem to know where we're at do ya?" Lol it was the worst fail to me ever. I meant no disrespect to anyone around me at the time. I just heard you got it like that for steak subs (phillies) and I thought it'd be cool to be in the same spot Michael B Jordan was for Creed the movie as well. Ok moving on. Rveryone behind the counter was chill and it was hot as hell in the so thanks for still making the most slamming steak I have ever had. My only regret is that I didn't buy 3 more. Ugh, so good. With the being said. Pick up your phone I'm trying to order a bunch and drive that's right from Buffalo, NY to come gettem again. If you read this my email is mr_king1331@yahoo.com Email and I will make it a thing to drag my butt down there once a year for a pile of your subs. My father was like we should of got more....and I was like I know....damn! Yes, I included that damn bandana in the pictures best you just can't make this sh*t up man....ugh my father's killing me at times. He didn't get it all....I ate some of it at the next stop like 10 miles away then finished it off at my home and was just as good if not better cold. Sorry Buffalo, NY. We really got the winds but Philly rains when it comes to Steak subs all day in America. I've been as far as Cali and as far as Florida. I'm fat too so I know food....trust me on that lol. FreshScoopedPotateos (My new YouTube channel...no gimmick. I'm new to it and suck at it in my opinion so far but my friends and people I know are always telling to do it so I figured eh, what the hell can't hurt.More

Date of visit: September 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 16, 2021

Know exactly what you want, don't stutter or think twice about customizing your order request, be swift, know the "code" lingo and get out their face. 1st time visiting- who cares.. trying to support black business- who cares.. thinking about never returning- who cares. With...this complete disregard for customer service, who cares how the sandwiches taste.More

Date of visit: August 2021
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Reviewed August 16, 2021

Very rude people, if you’re not black then don’t come here they have issues with their color. You can’t even ask question, otherwise they get mad at you.

Date of visit: August 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 29, 2021

Might not be the fastest service, might not answer the phone etc but this is the best, meatiest steak and cheese ever. Those people giving bad ratings are crazy. Just put the mask on and go get your food and stop being so arrogant. You...can order your food online and not wait at all. Even if you have to wait an hour for your food it is worth it.More

Date of visit: March 2021
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Reviewed June 28, 2021 via mobile

The customer service was extremely horrible!!!! I was visiting from out of town and was denied service for not having a mask on. The problem was not me being required to have on a mask, because I’m fully vaccinated and could’ve grabbed one from the...car!!! The problem was the unprofessional manager, who is also NOT WEARING A MASK!!!! So you're handling my food without a mask, taking ppl's money at the cash register less than a foot away from patrons without a mask, but it's imperative for customers to have on a mask!!!! Who's safety are you concerned about seeing how you yourself ARE NOT wearing a mask!!!! I definitely see your concern for the health and safety of others, that is why you yourself had one on, right???!!! Either way, I don't care how good or recommended an establishments food is, if the service is terrible!!!! I travel all the time, many places, and then refer others based on my experience. So with that being said, I suggest trying Geno’s where both food and service was great!!!!More

Date of visit: June 2021
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Reviewed May 8, 2021

This experience was the worst ever!!! Each visit to philly i go to max's for pepper cheesesteak hoagies. Always fantabulous. The last 2 visits including today was nothing short than horrible!! Ordered 6 pepper cheesesteaks w/salt, pepper, grilled onions & sweet peppers; 2 same way...no cheese and 1 whole w/ salt, pepper grilled onions and ketchup.see order below: Pd $60 for an uber to p/u hoagies.. Upon p/u i checked hoagies and none had extra meat. Went back in to advise what i discovered and the older grill person (a man) became belligerent arguing that he put xtra meat on 3. See below i requested all to have xtra meat!!! Another gentleman interjected and told me to bring the hoagies back and apologized after speaking with the rude grill cook. I then thanked the gentleman and added an additional $5 tip to the already $20 tip on my card. I get back to my daughters' home and opened my hoagies only to discover xtra meat very little onion,absolutely no peppers and definitely no flavor which means no oil or salt and pepper!! Needless to say i will not be returning to max's when i return to philly next month.!! I try to patronize our community businesses whether at home or abroad, but it saddens me to say i will not continue to support a business that does not value my money nor my continuous promotion of max's to all of my family, friends and constituents that frequently visit the philly area. After talking to my uber driver after the major blunder she recommended dalessandro's steaks on wendover street, therefore that is where my next search for philly's finest steak hoagie will be. Regards, Dear mary Your order has been successfully placed in max's steaks. Your order # is 9939. Max's steaks Ph : (215)229-9048 Order # 9939 Take out order Credit card prepaid ________________________________________ 05-08-2021 11:02:52 am Mary Item description Amount Pepper steak (2) (no cheese) (fried onions) (extra meat) (salt) (pepper) (sweet peppers) (half) Special request: both hoagies xtra meat and please add oil and double wrap traveling w/hoagies thanks $ 10.00 $ 0.00 $ 0.00 $ 2.00 $ 0.00 $ 0.00 $ 0.00 Pepper cheesesteak (6) (provolone) (fried onions) (extra meat) (salt) (pepper) (sweet peppers) (half) Special request: all hoagies xtra meat and please add oil and double wrap traveling w/hoagies thanks $ 11.50 $ 0.00 $ 0.00 $ 2.00 $ 0.00 $ 0.00 $ 0.00 Cheesesteak (1) (american) (fried onions) (extra meat) (salt) (pepper) (ketchup) (whole) Special request: add oil to all double wrap-traveling w/hoagies $ 20.00 $ 0.00 $ 0.00 $ 3.50 $ 0.00 $ 0.00 $ 0.00 Liquor tax: Sales tax: Tip: Budge fee: $ 0.00 $ 0.00 $ 19.27 $ 0.25More

Date of visit: May 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 22, 2020 via mobile

I asked someone the best cheese steaks in Philadelphia and they referred me here. My son was excited and looking forward to it. The service was not friendly and very unprofessional. The employee was fast talking me, not listening to what I asked for, and...got my order wrong! I wasted my time and money because we didn't enjoy the food and definitely not the service! I wouldn't recommend this place to a first timer AT ALL!!More

Date of visit: November 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Austinwae
March 29, 2015|
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Response from JosephWatson | Reviewed this property |
You are correct, it is hard to find a bad cheese steak in Philly and you are right on about Max's sandwiches. But the next time you visit Philly, please stop by Jim's steaks on South Street and order the mushroom cheese... More
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MAX'S STEAKS, Philadelphia - 3653 Germantown Ave - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Max's Steaks

Yes, Max's Steaks offers takeout services.

Max's Steaks is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 3.5
  • Value: 4
  • Atmosphere: 3.5