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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Location and contact

City Center East
0.5 miles from Independence Hall
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PRICE RANGE
$30 - $30
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Brunch, Late Night
CUISINES
American, Bar, Barbecue
FEATURES
Takeout, Seating, Television, Highchairs Available, Serves Alcohol, Full Bar, Table Service, Reservations, Wheelchair Accessible
Reviews (336)
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325 results
Traveler rating
123
130
47
14
11
Traveler type
Time of year
LanguageEnglish
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Traveler rating
123
130
47
14
11
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All reviews brunch ribs burger fries eggs benedict business lunch fun atmosphere bbq bettys appetizers
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Reviewed November 29, 2020

This was the worst experience I could imagine on one of the most important holidays of the year. Smokin Bettys was clearly in over their heads and took zero accountability for their failures. First, guests were forced to wait at least 1 hour (if not...longer) for meals they had scheduled to pick up at pre-set times. Instead of apologizing for the delay, the hostess was rude and ungracious, yelling at paying guests to be grateful (for the terrible service) and blurting out excuses that the restaurant was serving 500 meals (which of course, they signed up for). This was not charity folks. . . people paid for their TG meals. The restaurant made $. I can't imagine speaking to anyone like that as a business owner, furthermore paying guests. Next, throughout the day, the restaurant ran out of soup, which was supposed to come with every meal, and after guests waited for an hour or more, the response was simply you can continue waiting for an indefinite amount of time or leave without soup . . . no offer to comp guests or swap the soup for another item on the menu. Of course, the hostess tried to shift the blame for this shortcoming and argue that guests were arriving later in the day, so they should have expected that some meal items would no longer be available. . . This makes no sense when we scheduled our pick up times and the restaurant should have known how many people to prepare meals for in advance. Smokin Bettys also failed to mention to multiple guests that they no longer had cranberry relish which was also supposed to be included with every meal. Given that 2020 has been one of the most difficult years for many, it would have been nice if this restaurant made an effort to make Thanksgiving special for folks. Show some courtesy and respect and at least take ownership where you mess up, i.e. apologize for the inexcusable long waits, slow service, and kitchen failures where mostly no one got what they paid for.More

Date of visit: November 2020
Helpful?
Reviewed February 21, 2020

Needed a quick bite to eat and this was perfect. Second time here and if I lived local it would be a regular thing. ask for their Bloody Mary , it;'s really on point. the braised short rib tacos and baked beans with burnt ends...go well together. I'll be back, not in Arnie's voice please.More

Date of visit: February 2020
Helpful?
Reviewed February 16, 2020 via mobile

We have been to this place for a business lunch. We took the customs burgers. The place looks nice and the service was ok. Burgers are good and the portion is huge.

Date of visit: February 2020
Helpful?2  
Reviewed February 11, 2020 via mobile

Food was good and reasonably priced. Nice variety and a great children’s menu. Only problem was there was four of us (2 adults and 2 children). The children were served, then 10 minutes later my daughter was served. I waited an additional 15 minutes later...to get my food. So now my daughter food was cold. The meals should all come out at the same timeMore

Date of visit: February 2020
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Reviewed January 28, 2020

We walked in & wanted to sit in the main dining room but the hostess said it was completely booked. The place was empty. They sat us in the back room. We waited & waited no one came. We went to the bar to get...a drink but the bartender disappeared. We questioned the hostess but he said they were changing shifts. Food came finally it was not good. We sent our ribs back the staff was so so rude.More

Date of visit: October 2019
Helpful?3  
Reviewed December 7, 2019

Arrived at 7:15PM on a Saturday. While it's a busy night for just about every restaurant, we were able to be seated without a reservation within 20 minutes. We placed our drink and food orders very shortly after being seated. That's when it went completely...downhill. Took over an hour to get the cocktails we ordered (all of them watered down). 30 minutes after the cocktails arrived we finally got 1 of the 2 plates of appetizers we ordered - strange, since we ordered 2 plates of the exact SAME appetizer which was recommended by our waitress. The 1st plate of cheesesteak eggrolls were tough and greasy. The 2nd plate (which arrived 15 minutes later) came out ok. Two hours of sitting there and we still had not received our meals - despite watching multiple parties that came in an hour or more after us immediately getting their drinks, appetizers and meals served quickly. The party of 2 seated next to us had arrived at the restaurant the same time we did - but because they had a reservation, they were seated 20 minutes earlier than we were. While they were able to get their drinks and their appetizer, their meals continued to be delayed so after 2 and a half hours of waiting for their dinners and hearing multiple excuses from the waitress who was blaming the delay on the kitchen despite her serving meals to other nearby tables that arrived much later than they did, they threw in the towel and gave up. They told us they had ordered a pulled pork sandwich and a grilled cheese. Seriously, 2 and a half hours to make a freaking grilled cheese???? Unacceptable. For our troubles, the waitress deducted the price of 1 cocktail. The barbeque was mediocre at best - I've had better ribs for half the price and served to me in less than 5 minutes over at the rib stand in Reading Terminal. Will never go back to Smokin' Betty's again.More

Date of visit: December 2019
Helpful?
Reviewed November 22, 2019

This was definitely one of the least satisfying restaurant experiences in our Philly visit! Both the food & service were poor, place was dirty and to make it worse the person cleaning up the tables was fighting with what appeared to be over served guests...at another table... May want to skip this one!More

Date of visit: October 2019
Helpful?2  
Reviewed November 13, 2019 via mobile

Nothing seemed right when we were there last night. I understand it was cold last night but that is no reason to freeze those eating dinner. Even with the door closed, we could feel cold air blowing. The decor looks like it had no attention...in the last 5 years. Everything just seemed dirty - including some of the “clean” plates that came out. My wife’s fries were cold and the ribs under cooked. Staff was not attentive and couldn’t figure out to which tables orders were going. All in all, a bad night at Smokin Betty’s. Can’t see going back.More

Date of visit: November 2019
Helpful?1  
Reviewed November 7, 2019

Had a nice meal. The people who got BBQ loved it (and the fries too!) I wouldn't get the mahi tacos again but that's ok-I will try the BBQ. Our service started out strong and then faded but I am sure next time would be...perfect. I would recommend!More

Date of visit: November 2019
Helpful?1  
Reviewed November 4, 2019

Had matinee tickets to Hamilton at the Forrest and came here for a bite beforehand. Many interesting, well-priced items on the brunch menu. I was torn between Huevos Rancheros and Eggs Benedict. Choose the latter and was not disappointed. In fact, I was happily impressed,...being a slight food snob. The muffin was nicely crispy, yummy black forest ham, superbly poached eggs and the whole thing had a little siracha (sp?) kick. Nice surprise. And the side of home fries was ample and crispy. Highly recommend this place.More

Date of visit: November 2019
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Questions & Answers
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janhope22
March 25, 2017|
Answer
Response from kay036 | Reviewed this property |
Sorry, don't know since we just stopped in after a show.
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Frequently Asked Questions about Smokin' Betty's

Yes, Smokin' Betty's offers takeout services.

Yes, Smokin' Betty's offers delivery services.

Smokin' Betty's is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 3.5