DON’T MAKE A RESERVATION HERE AND EXPECT THEM TO RESPECT IT. The first time I made a reservation for hibachi a month ago, the hostess messed up the reservation and put us down for normal dine-in. Once we arrived, my friends and I were told...over and over that it was our fault for not specifying but I had specifically called to reserve because I figured that the grill would be completely booked. We ended up leaving and not having any dinner because of how rude the staff was to us. Today I decided to overlook the situation from last time and make another reservation over the phone for 8:15. The hostess told me that there was a table available at 8:15-8:20pm and I told her that that was fine. We arrived early at 8:00 to confirm our reservation and make sure it was correct this time but upon arriving, the hostess informed us that our table would actually not be ready until 8:30 and pointed to the party sitting at where our table would be. The manager then informed me that the hostess had told me over the phone that our reservation would be ready by 8:30, blaming me yet again for their poor time management. Koze is not reliable, it’s not a place to go to if you have any special occasion because you run the risk of not being seated.More
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