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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$6 - $34
CUISINES
Japanese, Sushi, Asian, Grill
Meals
Lunch, Dinner
View all details
features, about
Reviews (62)
Filter reviews
60 results
Traveler rating
27
13
6
2
12
Traveler type
Time of year
LanguageEnglish
Traveler rating
27
13
6
2
12
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Reviewed October 9, 2020 via mobile

DON’T MAKE A RESERVATION HERE AND EXPECT THEM TO RESPECT IT. The first time I made a reservation for hibachi a month ago, the hostess messed up the reservation and put us down for normal dine-in. Once we arrived, my friends and I were told...over and over that it was our fault for not specifying but I had specifically called to reserve because I figured that the grill would be completely booked. We ended up leaving and not having any dinner because of how rude the staff was to us. Today I decided to overlook the situation from last time and make another reservation over the phone for 8:15. The hostess told me that there was a table available at 8:15-8:20pm and I told her that that was fine. We arrived early at 8:00 to confirm our reservation and make sure it was correct this time but upon arriving, the hostess informed us that our table would actually not be ready until 8:30 and pointed to the party sitting at where our table would be. The manager then informed me that the hostess had told me over the phone that our reservation would be ready by 8:30, blaming me yet again for their poor time management. Koze is not reliable, it’s not a place to go to if you have any special occasion because you run the risk of not being seated.More

Date of visit: October 2020
Helpful?
Reviewed September 27, 2020

Our first visit to a hibachi restaurant and we loved it! Our chef was entertaining and kept us laughing. The food he cooked tableside was delicious! And our waiter in the beginning was very helpful by giving info on menu choices. We bought a $15...bottle of Mango Sake after eating and shared it with our table mates. Super fun! Be sure to make reservations.More

Date of visit: September 2020
Helpful?
Reviewed April 23, 2020 via mobile

Due to all restaurants closing down we've been using this as a go to for take -out ;quality has been great and operation really clean.

Date of visit: April 2020
Helpful?2  
Reviewed October 28, 2019

I hate this restaurant the cooker were terrible server i waiting in the table about 2 hour & my food was cold . They forgot about me. . So i got a fight with the owner about the food i ordered. So I not coming...to this restaurant no more they wanted me to give them $50 for no food. So I said.no . The address is 2204 joe battle. Is was 2 guys a fat & a skinny guy.More

Date of visit: October 2019
Helpful?
Reviewed August 20, 2019

Love this restaurant. Good food and friendly, entertaining service. One of my consistent go to places. Never disappoints.

Date of visit: August 2019
Helpful?
Reviewed June 9, 2019 via mobile

HORRIBLE JUST HORRIBLE!!! Dont go there if your mexican!! They treat you like if your not gonna pay!

Date of visit: June 2019
Helpful?2  
Reviewed June 9, 2019 via mobile

DON’T COME HERE!!! Omg this restaurant completely messed up my birthday!! We were 15 min late for our reservation and I called to let them know we were going to be late!! And they treated us like we weren’t going to pay. The waitress and...the manager kept insisting that we order and we hadn’t even gotten our appetizers yet!!! Horrible service! Then I was like “seriously can I at least finish my beer before I order my dinner” and they were like “we have another reservation after you guys.” uhhh you guys agree that that is not my problem right! And I had already heard that these guys did that but I honestly did not believe it! They suck WORST EXPERIENCE EVER!!More

Date of visit: June 2019
Helpful?1  
Reviewed March 1, 2019 via mobile

Waitress was seldom seen. First glass of wine took 30 minutes, came after appetizers had been served and mostly eaten even though wine ordered first. Had to go looking for our waitress for another wine. Never did find her. The absolute worst service. No manager...ever came around. To add insult, the tip was included in the bill. Would not have tipped, but it took too long to get the waitress to come around. Over this place. The worst.More

Date of visit: March 2019
Helpful?1  
Reviewed September 10, 2018 via mobile

Koze serves very poor quality of service compare to the price that you pay. You pay over $30 for the FM but the quality of service is $10 restaurant.

Date of visit: September 2018
Helpful?1  
Reviewed January 22, 2018

I don't expect to find the best sushi in El Paso, far away from any ocean, but I had hoped for decent sushi based on the reviews. I had the Firecracker, but given the price, it was not worth it. I guess I'll continue my...search for enjoyable sushi in El Paso.More

Date of visit: April 2017
Helpful?2  
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Questions & Answers
Ask a question
serpalace33
August 16, 2016|
AnswerShow all 3 answers
Response from Oznana914 | Reviewed this property |
Very reasonable. The bento boxes are very generous servings, under $15.
1
Vote
hdiax
April 27, 2016|
AnswerShow all 2 answers
Response from Claude_and_Elena | Property representative |
Yes you are welcome to bring your own bottle. There is a $15 corking fee.
0
Votes
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Frequently Asked Questions about Koze Teppan Grill

  • Yes, Koze Teppan Grill offers takeout services.

  • Yes, Koze Teppan Grill offers delivery services.

  • Koze Teppan Grill is rated accordingly in the following categories by Tripadvisor travelers:
    • Food: 4
    • Service: 4
    • Value: 3.5
    • Atmosphere: 4.5