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2
Mon, 8/15
8:00 PM
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RATINGS
Food
Service
Value
Atmosphere

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PRICE RANGE
$10 - $30
CUISINES
American
Special Diets
Vegetarian Friendly, Gluten Free Options
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meals, features, about

Location and contact

Theater District
0.2 miles from Times Square
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Reviews (9,199)
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Traveler rating
1,526
1,500
870
369
308
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Reviewed 4 days ago via mobile

At first I was disappointed by the man who seated us assuming I was pregnant which I am not!! But our experience was made amazing by Carlos, he was energetic, helpful and all around an amazing guy he made me and my boyfriend very very...happy!! The food also was amazing, the best burger I have ever tasted and the cocktails were amazing too. After the rubbish start me and my boyfriend had the BEST night at Hard Rock, would recommend to anyone!!More

Date of visit: August 2022
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Reviewed 1 week ago via mobile

Had an ok meal here. Paid and added a tip via the QR code, checked it had been credited then left. Waiter followed us out with another lady and told us we’d “ left something on the table”. I checked I had my phone and...purse on me, then realised he was accusing me of not paying. I went back and spoke to the desk who in fairness were apologetic, but being accused of leaving without paying spoilt the evening.More

Date of visit: August 2022
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Reviewed 1 week ago via mobile

We booked the Hard Rock for our final night in New York and were really looking forward to it. Unfortunately the front desk staff were rude and abrupt with very poor cusyomer service (so much so that we nearly left at this point). Once inside...our waitress was OK but still not particularly interested. My steak was meant to be medium/well done and my husbands medium rare, both looked the same and were very well done. Overall a disappointing experienceMore

Date of visit: August 2022
Helpful?1  
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Reviewed 1 week ago via mobile

I’ve been to many Hard Rock restaurants and wrongfully assumed New York would have the coolest one. Don’t make the same mistake we did. Our burgers were raw, tasteless, and the ambiance was a let down. There are so many great restaurants in NYC. Skip...this one. You’re welcomeMore

Date of visit: August 2022
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Reviewed 2 weeks ago

There were a lot of people in line, but the wait goes quickly. The gift shop has lots of fun things to see, too. Our meal was delicious, and our service was very good!

Date of visit: July 2022
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Reviewed 2 weeks ago via mobile

Our table waitress was outstanding, her name was Racquel and was so enthusiastic and interested in our trip from the UK. She couldn’t have done more for us. Would happily recommend this restaurant- and look forward to returning.

Date of visit: July 2022
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Reviewed 2 weeks ago

The worst service, mediocre food. Will never go back and recommend you avoid this place! So many more options available to you! On arrival, we were seated at the bar. Looking at menu to order a drink, the waiter visibly was annoyed and said he’d...be back and walked away. Ten mins later he came back to take our drink order. I asked for water as well. We got our beers, but no water. I asked him again if we could have some water. No water came. Got our food after a long wait. Food was mediocre, but edible. Asked again for water, water never came. The wait staff who brought our drinks walked past several times, but never asked if we wanted another beer. I dropped my fork, a staff member saw and said he’s bring me a new one. New fork never came! Eventually, the wait staff looked over and gave me the thumbs up, to which I called out ‘I’ll have the bill, please’. First time I’ve never left a tip. If I had 2 pennies, that is what I would have left the gent who was supposed to be looking after us. Atrocious service, warm beer, average food. Never again.More

Date of visit: July 2022
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Reviewed 3 weeks ago

Usually love a Hard Rock but the food was disappointing. Our waitress took our order and that was the last we saw of her until it came time for the check. Way too many other places to eat in NYC

Date of visit: July 2022
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Reviewed 3 weeks ago via mobile

Another USA city, another @hardrocknewyork I’m still not a fan of these places but it was the only place nearby for a refreshing drink in the 90 degree heat. The queue to eat in had a two hour wait, so it was fortunate we only...needed a refreshment. Drinks were good and reasonable prices but heck, I must be getting old because the music was so loud, we couldn’t hear each other speak, nor could the waiter hear us without getting very close (Covid alert!!) We were in and out within a hour. Hard Rock is always consistent and clearly popular. The retail store was full with tourists with cash registers cachinging continually. If nothing else, check out the memorabilia on display in the cafe.More

Date of visit: July 2022
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Reviewed 3 weeks ago

We were pleasantly surprised at our lunch-time visit. We were ready for the rock ‘n roll hoopla – the guitars on display, the loud music etc. – but we found the burgers – extra large – very tasty. Obviously not a “fine dinning” restaurant, but...an excellent “hamburger joint.”More

Date of visit: July 2022
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Reviewed 4 weeks ago via mobile

Never go here because the food is overpriced and sub-par at best. The service is awful. They were so slow that we had to wait 15 minutes to get the bill and then when we got it no one came near us for so long...that we had to get up and give the payment to a server working on the til. Then we went upstairs to the gift shop and one of the servers followed us and told one of us to come with him. He was adimant that he only wanted one (for intimidation purposes). We said all three of us would go downstairs as we hadn't done anything wrong. When we went downstairs they were suspicious of us that we hadn't paid and insinuated that we would have to pay again. We said we had definitely paid and that they could check CCTV and for some reason they wouldn't?!! They wouldn't let us leave and then found out that it was in fact one of their staff and gave out to us telling us that we should give it to someone behind the bar. That wasn't our faults as we were waiting so long we just wanted to pay and leave. They really treated us like criminals and people were looking at us. It was truly humiliating! I wish I could give it 0 stars but unfortunately 1 will have to do.More

Date of visit: July 2022
Helpful?2  
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Reviewed 4 weeks ago

Booked as a treat for my sons 13th birthday after travelling to NYC from Liverpool UK. The experience was all round extremely poor, after eating in so many other places around the city on this trip and also having visited other Hard Rock venues over...the years (Barcelona only last month). The food was really poor, the service was atrocious with the young guy serving us literally throwing the meals at us and very inattentive/unhelpful when requesting the very basics (mayonnaise etc) and you could tell he would rather be somewhere else. I also told the reception the day before when reserving the table it was for my sons 13th birthday, so they could hopefully make something of that as in a happy birthday etc (nothing). I settled my bill at the table and mentioned in passing at the reception ( where the manager was) what a poor show/disappointment and would also advise friend and family to give the venue a big wide berth. I feel this branch/arm of the chain is trading on its brand name and would not be returning there in a hurry it was that poor. Gary Jones Liverpool UKMore

Date of visit: July 2022
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Reviewed July 7, 2022 via mobile

Our meal was great, the food was delicious and the staff were friendly and kind. However, the live music was horrendous. It was extremely loud which meant we could not have a conversation, and the song choice was pretty poor as well. All they played...was obscure Disney songs from films like Tangled and Hercules. Overall quite a poor experience, would not go back again.More

Date of visit: July 2022
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Reviewed June 27, 2022 via mobile

First trip to New York and this is the worst hard rock I have ever been to. The food was cold. After long discussion managed to get a partial refund, but it wasn't easy. Won't be going again or recommending it to others. What a...shame...More

Date of visit: June 2022
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Reviewed June 24, 2022 via mobile

Very mediocre food, we got stuck with here as we didn’t book and there was a post theatre rush - would maybe just pop in for drinks if you’re wanting to look at memorabilia

Date of visit: June 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Questions & Answers
Ask a question
KatyLou312
December 30, 2019|
AnswerShow all 3 answers
Response from SandyFIELDER | Reviewed this property |
Standard seating is at a regular table. High top is when you have seating on taller bar stools
2
Votes
Mgbjjkjj
October 15, 2019|
AnswerShow all 3 answers
Response from Room-in-my-suitcase | Reviewed this property |
The answer is probably no. This is a franchise restaurant and there is a legal obligation to adhere to the general menu structure. Having said that, there might be a festive mini menu issued for the Xmas season, but it... More
1
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2kellys2015
August 25, 2019|
AnswerShow all 6 answers
Response from Paulo N | Reviewed this property |
Hi, since it´s a Bday party, I would book so as not to have to wait to be seated.
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Frequently Asked Questions about Hard Rock Cafe

Yes, Hard Rock Cafe offers takeout services.

Hard Rock Cafe is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4.5