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Austrian, Cafe, European
Lunch, Dinner, Brunch
Seating, Serves Alcohol, Table Service

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Upper East Side
0.3 miles from Central Park
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Reviewed September 23, 2019

One hour in line just to get in. Restaurant looks empty. No information whatsoever. The female guard at the door doesn't even answer what place to go when entering the building. Simply sad European service in NYC.

Date of visit: September 2019
Reviewed April 24, 2019

The restaurant experience was a DISASTER that soured an otherwise pleasant museum experience. We waited on line to get into the main floor restaurant. After 10 minutes or so the hostess suggested we try the lower level restaurant where she said there was “no line...and everything else is virtually the same.” We went there immediately and there was no line, but we were asked to wait outside the dining area for a few minutes anyway. We chatted and lost track of time, but after another 10 or 15 minutes, we went in to ask about being seated and saw 3 empty tables for 2 in front. It’s a small, square-shaped restaurant, everything is in plain view from the bar where the wait staff does much of their prep work. Still, these 3 empty, cleared tables were right in front, and we had been waiting much longer than expected. A waitress immediately asked about drinks; we asked for coffee and napkins. We had to ask for the napkins more than once. When our lunch was served, we had to ask for flat ware. After lunch I asked for a refill of coffee. It was a small cup, and I was told I would be charged again – no free refills! Spotting the manager, we motioned him to our table. We calmly and politely let Gerhardt know about our experience. His only reply: “Do you want to keep arguing or do you want me to get you more coffee?” Continuing politely, I explained, “I’m not arguing. I’m trying to give you helpful feedback.” But the icing on the cake was the bill. That tiny cup of coffee that would not be refilled was $7.00! For that money they should leave a carafe at the table, not begrudge a refill. And this unusual policy should be mentioned at the start. I would not have indulged in a pre-lunch coffee. Well, in reality, I probably would have left and easily found a better value in the neighborhood. I will never return to the restaurant, and I will strongly recommend others avoid it. I’ve been to many wonderful museums in New York and in other cities and countries and I’ve never seen anything so unreasonable and unwelcoming. Sadly, this dining experience was not consistent with the rest of the museum standards.More

Date of visit: April 2019
Reviewed January 20, 2019

It is not as refined as the Cafe Sabarsky upstairs, but with a similar menu it still is a good choice either when visiting the Museum or just in the neighborhood. The black and white floor and decor are striking. It can get a bit...crowded when the museum has a special show.More

Date of visit: January 2019
Reviewed January 15, 2019

Although the Cafe Sabarsky on the main floor gets all the attention, you can get the same food in this, the lower level cafe. Our group feasted on Weiner Schnitzel, Roast Veal, Spatula and a Kaiserschmarm for desert. Delightful service, a cafe like atmosphere. I...almost felt I was in Munich or Vienna.More

Date of visit: January 2019
Reviewed October 19, 2018 via mobile

Café Fledermaus is located in the basement of the Neue Gallerie. Often overlooked it is far easier to snag a table here than waiting hours for a table at the more popular Café Sabarsky upstairs. The cuisine here is just as tasty and authentic as...what one would eat in Vienna. Prices here are a touch high but worth every bite. Whenever guests visit this is the one art gallery and café that we visit. Not only because it is beautiful but because the food is memorable and it’s walking distance to Central Park. Refreshments come first before viewing the exhibits. This year Dagny came on her annual visit and she loves the Neue Gallerie. We each had coffee and cake. My guest ordered the kaiser mélange (espresso with whipped cream) and I had my favorite einspänner (double espresso with whipped cream served in a glass). Choosing a cake is hard as they all look tempting and we often want two but then we would be too full to walk around. This time we chose the Himbeer Joghurt Mohntorte (raspberry yogurt poppyseed cake) that was sublime. When we arrive especially hungry, we like to have the bratwurst mit sauerkraut and rösterdäpfel (sausage with sauerkraut, roasted potatoes and mustard). Then we feel like we are in Vienna! This is a relaxing café that starts serving at breakfast. Weekends can get busy especially during the winter season and then one cannot linger as much as one likes. Highly recommended!More

Date of visit: January 2018
Reviewed August 19, 2018 via mobile

We had Soup an dessert and all was delicious and serive was very good! Not to be missed when visiting Neue Galerie!

Date of visit: August 2018
Reviewed April 26, 2018 via mobile

Great pastries and coffee, you could imagine you were in Vienna. Lunch offerings also but we did not try. Downstairs at the Neue Galarie Museum. Pricey but good ($40 for two pastries, two coffees plus suggested 20% tip)

Date of visit: April 2018
Reviewed November 17, 2017

When the line for the upstairs Sabarsky cafe is too long, just skip it and take the stairs down to Cafe Fledermaus, which offers the same menu and typically has no line. The setting is not as charming as upstairs, and the chairs are not...as comfortable, but the Schnitzel tastes just a good in the basement cafe and the service is very good.More

Date of visit: November 2017
Reviewed July 29, 2017

Located at lower level of the Neue Galerie. Had a nice feel to the ambience. Ordered espresso , mille feuille and kirsch torte. loved it. Must go for a nice coffee time.

Date of visit: December 2016
Reviewed July 11, 2017

The Cafe Fledermaus is located in the basement of the Neue Galreie, and given the general atmosphere of the museum, the room disappoints. Strange things were happening with their music with occasional blasts of sound. The chairs were rather rickety and the service for our...group was disinterested. Good food, but diminished by the general atmosphere.More

Date of visit: July 2017
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Questions & Answers
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January 13, 2018|
AnswerShow all 2 answers
Response from rph80 | Reviewed this property |
August 28, 2016|
Response from Playaneuron | Reviewed this property |
You can make a reservation at the identically mended but more elegant Cafe Subarsky on the first floor if you give $1000.00 to the Neue Gallerie - but not otherwise.
April 6, 2015|
AnswerShow all 3 answers
Response from josef_travels | Reviewed this property |
Spaetzle schnitzel goulash. Pages of desserts and breakfast til 11 I think. Menu is on-line.
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Frequently Asked Questions about Cafe Fledermaus

Cafe Fledermaus is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 3.5
  • Value: 3
  • Atmosphere: 4