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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$16 - $34
CUISINES
American
Meals
Lunch, Dinner, Late Night
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features, about

Location and contact

Theater District
0.0 miles from Times Square
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Reviews (3,234)
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Reviewed July 29, 2020

We visited Planet Hollywood with our two small children. The restaurant was busy and the atmosphere was really good. I had the burger which was tasty and my little boy had the tacos which looked cool. The waitress was great she told us all about...the menu, drinks, and took the time to interact with us which was nice. We had a problem whilst waiting for a plate of food but other than this there was absolutely nothing wrong with the Planet Hollywood experience.More

Date of visit: September 2019
Helpful?2  
PlanetHollywoodIntl, Marketing at Planet Hollywood, responded to this reviewResponded July 31, 2020

Thank you! We look forward to welcoming you back to Planet Hollywood soon!

Reviewed June 21, 2020 via mobile

Needed somewhere to eat and stumbled across this place after trying a few others that were already full. Up there with one of the worst places I've ever eaten. Tables sticky and dirty, cutlery with stains on, staff weren't interested in service just interested in...getting their tip (which I refused to give) pizza tastes like cardboard, fries came out cold.... twice. Wouldn't return when visiting NYC again and definitely won't be using any others worldwide.More

Date of visit: October 2019
Helpful?
PlanetHollywoodIntl, Marketing at Planet Hollywood, responded to this reviewResponded June 23, 2020

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

Reviewed March 10, 2020

I took some friends here in October for dinner. Boy is Planet Hollywood a tourist trap. The food decor and service is very trashy mediocre, and I will not be back unless dragged.More

Date of visit: October 2019
Helpful?
PlanetHollywoodIntl, Guest Relations Manager at Planet Hollywood, responded to this reviewResponded March 14, 2020

Thank you, neil102, for dining with us at Planet Hollywood. We’re sorry to hear you didn't fully enjoy your dining experience and would like to learn more about your visit in an effort to better serve you and all future guests. If you haven’t already...More

Reviewed March 7, 2020 via mobile

Staff not bothered at all .. terrible service Booked for my wifes 50th bday .. informed the resturant and nothing .. was still finishing the starter when main course came out .. just plonked on the table .. lovely setting .. terrible serviceMore

Date of visit: March 2020
Helpful?
PlanetHollywoodIntl, Marketing at Planet Hollywood, responded to this reviewResponded March 9, 2020

richslugger, we are so sorry to hear about your experience and would like to get in touch with you. If you haven't already spoken with someone about your visit or since you posted this review, please email us at cservice@planethollywoodintl.com with the Planet Hollywood location,...More

Reviewed February 28, 2020

I'm intollerant to rain since I was a baby, it's not a really danger intollerante but at the same time I'm diabethics and the level of glucose in my blood change a lot when I eat something that I should avoid. Yestarday I visited planet...hollywood with a group of friend and I ask for gluten free cheeseburger, they said that there wern't any problem and took me a "gluten free burger" . That was a lie, or an error I like to think. I had a terrible headache and a pianfull stomachache until few hours ago and the level of glucose in my blood was really,really hight and I had to correct with a lot of insulina . I don't raccomend that place for these,the burger was good but especially for someone like me that lack of attention may be dangerous.More

Date of visit: February 2020
Helpful?
PlanetHollywoodIntl, Marketing at Planet Hollywood, responded to this reviewResponded March 9, 2020

Elana V, we are concerned to hear this and would like to reach you. If you haven't already spoken with someone about your visit or since you posted this review, please email us at cservice@planethollywoodintl.com and include in the email the Planet Hollywood location, your...More

Reviewed February 27, 2020 via mobile

Stopped here on a whim as the restaurant was close to our hotel, the restaurant has both stairs and lift making it quite accessible for anyone. I’ve always been a big fan of planet Hollywood but I can’t help but feel it’s been left behind...in the 90s, the amount of amazing film and tv memorabilia is insane and I was overwhelmed by what was there though they don’t seem to make that much of a fuss about it and most people coming in have come in because of the discount vouchers they’ve picked up near the TCKTS booth. Our food was decent enough with fairly large portions, our waitress was helpful and considerate but the food did take a long time to come.More

Date of visit: January 2020
Helpful?
PlanetHollywoodIntl, Marketing at Planet Hollywood, responded to this reviewResponded March 9, 2020

Thank you, Meesh, for being a loyal customer and for choosing to dine with us again at Planet Hollywood. We appreciate you sharing your wonderful comments about our food and service as well as the helpful information you provided about the delay on the delivery...More

Reviewed February 23, 2020 via mobile

ordered the chicken fajitas- left most of it because the chicken was dry/overcooked. Ifntou want a burger go to BareburgweMore

Date of visit: February 2020
Helpful?1  
PlanetHollywoodIntl, Marketing at Planet Hollywood, responded to this reviewResponded February 24, 2020

Sue F, thank you for choosing to dine with us at Planet Hollywood. We're so sorry to hear your dining experience was less than satisfactory. Please email us at cservice@planethollywoodintl.com and include the Planet Hollywood location, your name, photo of the receipt, phone number and...More

Reviewed February 22, 2020 via mobile

Serviced by a lovely man- very polite, friendly and attentive. Food was good and not overpriced for the location.

Date of visit: February 2020
Helpful?
PlanetHollywoodIntl, Marketing at Planet Hollywood, responded to this reviewResponded February 24, 2020

hackers89, we appreciate you sharing such wonderful feedback about Sam and your dining experience with us at Planet Hollywood! We look forward to seeing and serving you again soon!

Reviewed February 20, 2020

We didn't plan on eating here but everywhere was full. Restaurant doesn't give first good impression... decor very outdated. Our waitor was attentive and friendly. Food was lovely ( sad I couldn't finish it!) Menu expensive but it's what we expected for Times square. Toilets...needed a good clean and there was no hand soap. Not talking empty soap bottle but dispensers were completely empty showing one hasn't been put in. Majority of customers have been to the toilet and not washed their hands! Thankfully I carry hand sanitizer and wipes.More

Date of visit: February 2020
Helpful?
PlanetHollywoodIntl, Marketing at Planet Hollywood, responded to this reviewResponded February 24, 2020

Review_20334, we are concerned to hear this and would like to reach you. If you haven't already spoken with someone about your visit or this review, please email us at cservice@planethollywoodintl.com and include in the email the Planet Hollywood location, your name, photo of the...More

Reviewed February 18, 2020 via mobile

Place looks really dated! Surely some more Modern memorabilia must be available, was looking forward to going here but the one in London is better! Burgers were good, but my wife and son had a pizza that was cold n horrible!!! I can only call...this place average and I would not rush backMore

Date of visit: February 2020
Helpful?
PlanetHollywoodIntl, Marketing at Planet Hollywood, responded to this reviewResponded February 24, 2020

Mark S, thank you for being a loyal customer of Planet Hollywood. We are sorry to hear about your experience and would like to get in touch with you. Please email us at cservice@planethollywoodintl.com with the Planet Hollywood location, photo of the receipt, your phone...More

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Questions & Answers
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simon s
December 15, 2019|
Answer
Response from brentthenurseryman | Reviewed this property |
We did not use our sightseeing pass to enjoy Planet Hollywood. The restaurant is on Broadway and you just walk in and they seat you. The menu is extensive and the food and drinks are great. Enjoy
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W8760LUsimonh
September 11, 2019|
AnswerShow all 7 answers
Response from Julia C | Reviewed this property |
Not at all.
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WalesBambi
November 18, 2018|
AnswerShow all 6 answers
Response from Kalina29 | Reviewed this property |
There are gf options, server should go through it with you.
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