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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
American, Fast Food
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Wheelchair Accessible
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features, about

Location and contact

Midtown East
0.2 miles from Grand Central Terminal
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Reviews (88)
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44 results
Traveler rating
24
12
5
1
2
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Time of year
LanguageEnglish
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Traveler rating
24
12
5
1
2
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Reviewed April 16, 2020

With Five Guys you can't go wrong. After all, their fries are always delicious and their burgers are as good as you choose to make them. We just did take away and it was efficient and fast. Always a good bet, if you just want...to eat something fast and uncomplicated.More

Date of visit: July 2019
Helpful?1  
Reviewed December 18, 2019

When it was 8:30 p.m. on December 18, 2019, the only white employee who was there, threw me the money he returned and treated me in a disrespectful way for not knowing how to speak much English. I am Spanish and European and what has...happened to me in this restaurant with this boy had never happened to me. Also notice how his black classmates treated them in a humiliating way.More

Date of visit: December 2019
Helpful?
Reviewed August 25, 2019 via mobile

While Five Guys is a handsome strain on the wallet, you can’t go wrong with Five Guys as your lunch of the day.

Date of visit: August 2019
Helpful?4  
Reviewed May 3, 2019

Worst service ever!! I ordered online in the fiveguys.com, payed the delivery fee (USD 8) and had never received the order. I received an email from Doordash confirming it would be delivered. When I called the Five Guys Madison 32nd street, New York City store,...one hour later, I was informed that my order was still in the store and that was absolutely nothing to be done. I had to complain to doorlash and request my refund. How come I should relate to a third party not chosen by me and Five Guys says there is nothing they can do??? So disappointing! Shame on Five Guys!More

Date of visit: May 2019
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Reviewed September 19, 2018

Quick efficient staff and good burgers and fries. Was busy but everyone waited on quickly and orders filled in a good manner.

Date of visit: September 2018
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Reviewed June 13, 2018 via mobile

On the recommendation of the hotel concierge decided to try this burger bar for a quick early evening meal. Must say the bar was tiny and only had 4 chairs out front! However burgers really good and dont miss the fries, very sweet and great...taste,More

Date of visit: June 2018
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Reviewed May 20, 2018

Always a quick and easy place to grab a great burger. The staff is always super friendly and fast! I usually get the single patty, go for the cajun fries... this location makes them nice and crispy.

Date of visit: January 2018
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Reviewed March 13, 2018 via mobile

I was attending a conference at NY and was recommended this place as “the best burger in NY”, I have to say that it is absolutely true. This is the best bacon cheeseburger I have had in a while. Great service. Highly recommended.

Date of visit: March 2018
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Reviewed October 24, 2017

Round the corner from the hotel, so very useful! I'm a big fan of Five Guys in the UK, and it's the same type of food - burgers, hot dog and fries. Tasty and freshly cooked and best of all they've got a soda fountain...with root beer in - huge bonus for me as I love it but hard to find in the UK :) Good prices for the food and drink and usually served up pretty quickly. Lots of choice on the toppings for no extra cost and plenty of tables to sit at. Recommended.More

Date of visit: October 2017
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Reviewed October 5, 2017

Took my teenage son and daughter here on a recent trip to NY as we were in a hotel nearby. I was disappointed with the service and the burgers. I felt Wendy's next door was better and cheaper.

Date of visit: June 2017
Helpful?1  
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Frequently Asked Questions about Five Guys

Yes, Five Guys offers takeout services.

Five Guys is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4
  • Value: 4.5