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Shake Shack

366 Columbus Ave, New York City, NY 10024-5109
+1 646-747-8770
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  • Excellent46%
  • Very good38%
  • Average13%
  • Poor2%
  • Terrible1%
Travelers talk about
“burger” (353 reviews)
“fries” (192 reviews)
Open Now
10:30 am - 11:00 pmAll hours
American, Fast Food
366 Columbus Ave, New York City, NY 10024-5109
All Details
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Reviews (1,309)
Traveler rating
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1 - 10 of 563 reviews

Reviewed 1 week ago

I had the double stack and it was a great burger with a fried portabella stuffed with cheese. It was a great Fast Food burger. We also had the bacon cheese fries with a strawberry lemonade all of which was very good from a fast...More

Thank moneysense
Reviewed 2 weeks ago via mobile

My family of five was dying for a bite to eat after visiting the American Museum of Natural History. We looked up restaurants close by and this came up. It was packed with people when we arrived. However, after ordering our food at the counter,...More

Thank ssmithfsu
Reviewed 2 weeks ago

This place is very popular and crowded. Very limited places to sit. The food is fast food quality. Convenient to the museum, but not worth the wait in long lines.

Thank georgesB7150BY
Reviewed 2 weeks ago via mobile

Fast food that tastes great. Very good burger and fries. Service is fast and friendly. Price is right.

Thank Dennis J
Reviewed 2 weeks ago via mobile

This is a restaurant which serves fast food but the meals are prepared with good quality ingredients and well cooked. At lunch and dinner time it uses to be a busy place so take patience, worth the waiting for the meal! Enjoy!

Thank David G
Reviewed 3 weeks ago via mobile

Great location by Museum of Natural History but WAY too crowded. Not nearly enough seating. Shakes okay, burger was tasty and fries surprisingly good. I realize it is NYC but felt like a sardine the entire time we were there, including the 18 minutes to...More

Thank Lovesitcozy
Reviewed 4 weeks ago

Like most people, we visited the Shake Shack when we went to the Natural History Museum. The place is hopping. There was a line going out the door. I liked that they had employees at the door helping to keep the line in order, they...More

Thank hilohiomom
Reviewed 4 weeks ago via mobile

Hungry group of six arrived in NY - famished... Spotted SS - great customer service, quick ordering service. Great burgers 🍔, great non greasy fries - the best homemade lemonade. Totally filled us up - recommend for food on the go. Not enough seating though.

Thank P H
Reviewed 4 weeks ago

I was travelling on a family vacation with my boys who are picky eaters. One of the things they will eat is hamburgers so we decided to try the Shack Shack near our hotel. This Shake Shack was completely chaotic. You ordered at a counter...More

Thank JohnFromSantaClara
Reviewed June 17, 2017

Not anymore NYC's landmark. Just little better than McDonald hamburger and more expense. There are lots of better hamburger restaurants in Manhattan.

Thank Luke S
Upper West Side
Nestled between Central Park and the Hudson River, the
Upper West Side offers iconic architecture and a
quiet, residential respite from the buzzing energy of
downtown. Along Central Park West are many of the
city’s most iconic apartment buildings, as well as the
American Museum of Natural History, which has been
welcoming visitors to its historic exhibit halls for
over 140 years. Culture fans will love Lincoln Center,
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Nearby Attractions
American Museum of Natural History
18,035 reviews
.15 miles away
New-York Historical Society Museum & Library
580 reviews
.17 miles away
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270 reviews
.23 miles away
Hayden Planetarium
342 reviews
.16 miles away
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Questions & Answers
Chauntelle M
May 27, 2016|
AnswerShow all 3 answers
Response from calinurse | Reviewed this property |
The Shaje Shack id across the street from the parklije area surrounding the Museum of Natural History. If you walk East through this area, you'll come to Central Patk West, the actual boundary of Central Park. About a 5... More
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
$5 - $20
Lunch, Dinner, Late Night
Restaurant features
Street Parking, Wheelchair Accessible, Serves Alcohol, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Takeout, Seating, Highchairs Available, Free Wifi
Good for
Kids, Families with children, Local cuisine
Open Hours
10:30 am - 11:00 pm
10:30 am - 11:00 pm
10:30 am - 11:00 pm
10:30 am - 11:00 pm
10:30 am - 11:00 pm
10:30 am - 11:00 pm
10:30 am - 11:00 pm
Location and Contact Information
  • Address: 366 Columbus Ave, New York City, NY 10024-5109
  • Location: United States  >  New York (NY)  >  New York City>  > Upper West Side
  • Neighborhood: Upper West Side
  • Phone Number: +1 646-747-8770
  • E-mail
Shake Shack is a modern day "roadside" burger stand serving the most delicious burgers, fries, hot dogs, frozen custard, beer, wine and more.
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