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Shake Shack

Certificate of Excellence
Upper West Side
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366 Columbus Ave, New York City, NY 10024-5109
+1 646-747-8770
11:00 am - 11:00 pm
Open now
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Sun - Sat 11:00 am - 11:00 pm
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1,227 Reviews from our TripAdvisor Community

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Showing 527: English reviews
Level Contributor
28 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

Well located if you visit the natural history museum, this restaurant serves some nice burgers and fries for roughly 8$ / person. However be prepared to queue a lot if you arrive after 12 and finding a seat will not be easy.

Thank Jean-baptiste F
new york
Level Contributor
157 reviews
93 restaurant reviews
common_n_restaurant_reviews_1bd8 116 helpful votes
4 of 5 bubbles Reviewed 1 week ago

I ate here with my family last month before a show. Long line out the door. It took about 20ms to order and another 20ms to get our food. Burgers were really good and so were the fries. Fellow clientele was a bit elitist in my opinion and the downstairs eating area could have been cleaner especially the bathrooms.

Thank NewYorkTarmale
Newcastle upon Tyne, United Kingdom
Level Contributor
57 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

We arrived here after leaving the national museum as was told to try, didn't feel like fast food as was waiting for about 10 minutes for our. About $28 for 2 take away meals, only got a double beef burger burger with chips and a drink while my partner got a chicken burger with chips and a drink, the food... More 

Thank sjw28
Level Contributor
38 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

Yes, I'm one of those hungry tourists who faced a never lasting cue to have a Shake Shack burger. And loved it. Try the one with the portobello mushroom. It's perfection in the form of a burger.

Thank Filipa T
Northport, New York
Level Contributor
55 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed February 14, 2017

It's good, not great and definitely not worth the wait that frequently goes out the door onto the sidewalk. Loud and crowded. If you pass by and the line isn't bad give it a try. But otherwise its all about the hype.

Thank Michael G
Pardes Hanna Karkur, Israel
Level Contributor
26 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed February 13, 2017

Shake Shake serve their hamburger in a great bun which adds lots to the taste, but that's not enough to stand in the extreeemely long line

Thank Yuvalinbar
New York City, New York
Level Contributor
33 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 13, 2017 via mobile

If you have the fast food Burger crave, you must visit shake shack restaurants. For a drink the shake shack shake goes best with their burgers. This is a kid friendly restaurant. Sometimes it is not as clean as it should be.

Thank jguar15
Level Contributor
43 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed February 12, 2017 via mobile

The food was good but the place was so busy that on the rainy day it was - too many inconsiderate people show up. People with food looking for seats, people scavenging for seats as the walk in and omg there were so many under 5 y/o kids. The staff were great but the place was overrun. Huge mistake on... More 

Thank Dave P
Zeeland, Michigan
Level Contributor
77 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed January 27, 2017

Listen, I may be soemone who just doesn't "get" why this place is so great. Maybe I came on a bad day, or my pallet isn't primed correctly.... but man, this was just "meh." The line is long which usually is a good thing for places like this, because it makes me think its gotta be good... right? Its okay,... More 

Thank Norman B
Level Contributor
36 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 26, 2017 via mobile

We went here to eat a good burger, it is very crowded so you won't find a table easily, the burgers are nice and we really liked the French fries with bacon and cheese

Thank Alejandra H

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    3.5 of 5 bubbles
Average prices
$5 - $20
American, Fast Food
Lunch, Dinner, Late Night
Restaurant features
Street Parking, Wheelchair Accessible, Serves Alcohol, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Takeout, Seating, Free Wifi
Good for
Dining on a budget, Local cuisine, Families with children, Kids
Open Hours
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
Location and Contact Information
  • Address: 366 Columbus Ave, New York City, NY 10024-5109
  • Location: United States  >  New York (NY)  >  New York City>  > Upper West Side
  • Neighborhood: Upper West Side
  • Phone Number: +1 646-747-8770
Shake Shack is a modern day "roadside" burger stand serving the most delicious burgers, fries, hot dogs, frozen custard, beer, wine and more.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Shake Shack and other visitors
1 question
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Questions? Get answers from Shake Shack staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Upper West Side

Neighborhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theater performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighborhood