I was visiting the City with a group of friends to attend a play at Lincoln Center and we made our reservation a week in advance. Our group was excited for our brunch and arrived prior to the establishment opening! Our group ordered our meal...at the same time and 45 mins later there were a few people in the group that received their food order? The rest of the group didn’t receive our food until 60 minutes later?! As we waited for our food we attempted to get some resolution through our waitress as well as the manager! We pointed out other patrons who arrived after our group had received their food and were finished their meal! We also pointed out those waiting to be seated over 1 1/2 hours as we were waiting for our food and they had reservations?! The establishment’s approach to addressing the matter was at first being defensive and saying the ‘kitchen was backed up’ or giving standards responses of the cause was outside of their control and the last excuse given was blaming ‘us’ the ‘group’ ..saying we didn’t put our order in at the same time?! Not accurate! Once the food arrived it was cold! I ordered the Waffle & Catfish! I packed it up and took it home…upon reheating..the catfish was bland..needed much seasoning! What was disappointing about this interaction is that when we reached out to the owner ‘in real time’ while at the restaurant through email - he responded today on another platform. It was explained to the owner the intent is not to vilify the business, but to seek resolution on the matter! Sadly, the engagement with the owner was less than satisfactory! I want the Travel community to be aware and prepared for an accurate accounting of how the experience is at this restaurant during brunch time hours!More