I was visiting the City with a group of friends to attend a play at Lincoln Center and we made our reservation a week in advance. Our group was excited for our brunch and arrived prior to the establishment opening! Our group ordered our meal...at the same time and 45 mins later there were a few people in the group that received their food order? The rest of the group didn’t receive our food until 60 minutes later?! As we waited for our food we attempted to get some resolution through our waitress as well as the manager! We pointed out other patrons who arrived after our group had received their food and were finished their meal! We also pointed out those waiting to be seated over 1 1/2 hours as we were waiting for our food and they had reservations?! The establishment’s approach to addressing the matter was at first being defensive and saying the ‘kitchen was backed up’ or giving standards responses of the cause was outside of their control and the last excuse given was blaming ‘us’ the ‘group’ ..saying we didn’t put our order in at the same time?! Not accurate! Once the food arrived it was cold! I ordered the Waffle & Catfish! I packed it up and took it home…upon reheating..the catfish was bland..needed much seasoning! What was disappointing about this interaction is that when we reached out to the owner ‘in real time’ while at the restaurant through email - he responded today on another platform. It was explained to the owner the intent is not to vilify the business, but to seek resolution on the matter! Sadly, the engagement with the owner was less than satisfactory! I want the Travel community to be aware and prepared for an accurate accounting of how the experience is at this restaurant during brunch time hours!More

First impression while and OK. There are people sitting outside dining. The foyer was packed with people waiting to be seated the inside lobby had people still waiting to get a seat. I’m grateful that I made reservations. I was seated immediately. The host was...very kind. I was seated and given a menu about 10 minutes passed and the host noticed that no one had taken my order so he took it and placed it for me. The food came out rather quickly. The waitress was pleasant, she checked in on me several times during my meal. I was having a bad day so I was praying that I didn’t look suicidal or anything, however; I’ve never been in this atmosphere before. So it may just be the norm for this place. I ordered the shrimp and grits and a waffle to go. The flavor was there for the sauce. It was a smokey something going on. The shrimp were large may have been jumbo to start out before cooking nonetheless they arrived very visible to the eye. The flavor on the shrimp good. There was an ample amount of bacon pieces waltzing across the star attraction (them grits) Now them grits had way too much cheese for me. That’s my preference. The grits also tasted as if they were not salted in the water and no butter ever touched them. I took it to go to see if I could improve them at home. For that price I had to try. Most of the money I waste is on bad food. A bit of salt and butter improved them somewhat. It was still too cheesy for me. To be fair to the restaurant they do say cheesy grits and did I mention they even toss more cheese on top of the dish with the bacon. I know somebody is on their way over now from this review. Just ask for salt and butter on the side. Now let me tell you about that red velvet waffle, oh my, oh my cooked perfect not soggy as I have read, it was absolutely hush your mouth delicious. I’m glad I bought it home too. I’m eating it in sections as dessert. I may come back but no time soon. I already know what to order to go. And oh the atmosphere was very lively, as I said it was crowded. The music was good. The football game was playing on two televisions on each side of the bar. The bar is also very long almost as long as the room. I did see kids there but with so much alcohol flowing I would think twice.More

Food was alright considering the flies that kept coming all in our faces. The server was ok until we inquired about the gratuity being included in the bill for just 2ppl. Ridiculous, how she got snappy because we asked. With the nerve to say we...should have said something before! With that we will never return to this establishment! So many other spots to eat with way better food and service!More