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Ratings and reviews

Travelers' Choice
RATINGS
Food
Service
Value

Details

PRICE RANGE
$15 - $50
CUISINES
American, Bar, Pub
Meals
Lunch, Dinner, Brunch, Drinks
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features, about

Location and contact

Theater District
0.1 miles from Times Square
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Reviews (72)
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35
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LanguageEnglish
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Traveler rating
35
21
5
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All reviews monkey bread hanger steak lobster curry bacon cheeseburger caesar salad fries oysters times square great place for dinner large restaurant a great dining experience seated upstairs lovely meal the theater district restaurant week broadway show new york
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Reviewed September 14, 2020

A lot of chain restaurants in the area, but this one is just a block away from Times Square and so much better. Nice menu and wine list. Large restaurant with a nice atmosphere. The food was very good, a decent portion, and reasonable.

Date of visit: December 2019
Helpful?2  
490taylorc, Owner at The Ribbon, responded to this reviewResponded September 16, 2020

Thanks! We appreciate the review and hope to see you soon!

Reviewed March 24, 2020

We made reservations to The Ribbon during restaurant week to eat before going to the "Jagged Little Pill" broadway show across the street. We had enough time, ordered everything upfront and told our server that we were going to the show. Everything took FOREVER to...arrive, like 25+ minutes for a drink and so much longer for the main courses. I had the lobster curry and it was really good, I wish I had more time to enjoy it. We had to take the desert course to go and were still late to the show. Every table around us was waiting for a long time and we were told it was kitchen delays. Our server was very nice about it and they comped our drinks.More

Date of visit: January 2020
Helpful?
490taylorc, Owner at The Ribbon, responded to this reviewResponded March 27, 2020

Thanks for leaving us a review, Emma. We will do our best to use this to improve.

Reviewed March 12, 2020

We recently went with a group of 10 on a Friday night. The staff was all friendly and the place is decorated really cool. I did find it funny that there were some scraps of holidays gone by still lingering around - fake spider webbing...hanging from a picture and some white/silver deflated ballons from maybe New Year's Eve. We got a cocktail and everyone's was very tasty - expensive though $18 - but it's NYC in mid-town. I asked the waiter at the beginning if he could separate the checks and he said no but he could do different charges on credit cards. I would think you could easily split the check by chair but they wouldn't. Our crew didn't want to just split evenly because some people didn't have drinks and ordered only a small amount of food (which I get too). It was just annoying and cumbersome to try and figure it out between 10 people. The food was just ok - I would never recommend this place on the merit of food. It was comparable to an Applebees maybe. It wasn't bad - just at $35-$50 a plate, I expect it to be pretty darn good . My take away - basic tourist trap- cool atmosphere - decent drinks - the servers themselves were good but the customer experience is bad - food is ok. Price is expensive for what you get.More

Date of visit: March 2020
Helpful?
490taylorc, Agency / Consultant at The Ribbon, responded to this reviewResponded March 17, 2020

Hi dmb11752, I'm sorry that you had a bad experience with us. It's unacceptable and not at all to our standards. We will work very hard to ensure that no customer leaves our place having this type of experience in the near future.

Reviewed March 7, 2020 via mobile

Great food, fantastic atmosphere. Their fried chicken is to sour for good. Every hung was delicious and the service was fantastic. Love the vintage book they let you take with as a momento.

Date of visit: March 2020
Helpful?
490taylorc, Owner at The Ribbon, responded to this reviewResponded March 10, 2020

Thanks Julie, we hope to serve you again soon!

Reviewed February 23, 2020

We had heard a lot of positive about The Ribbon, but it didn't live up to the hype. Or experience ranged from terrible to great during one meal. We got seated, but efter a few minutes the waiter asked us to move to another table...since they had a large party coming and needed our table. No problems with that. We ordered our food: The Ribbon Steak, the meat was very nice, the peppercorn sauce was very average, fries perfect. Salmon with buttered leeks was uninspiring, very average. For the kids we got a burger, and it was the worst ever, it was bread and a patty. nothing else. I've never seen a sadder burger, What they did do very well was the customer care, we got comped the kids meals and they treated us to a spread of desserts on the house. These desserts were all awesome. Generally missing any kinds of fresh vegetables accompanying the main dishes. High and low, we might give them a second chance.More

Date of visit: February 2020
Helpful?1  
490taylorc, Owner at The Ribbon, responded to this reviewResponded February 27, 2020

Thanks Mats, we hope to serve you again soon!

Reviewed February 16, 2020

A friend and I made reservations for Sunday brunch before seeing A Soldier Play on Sunday, February 9. We were seated quickly, however no server came to our table after 15 minutes of waiting. We noticed newly seated customers were being serviced promptly. The manager...was alerted, he apologized and took our order. He did offer us a complimentary drink as a result. The food came quickly, however a server did not follow up to see if we needed anything. However, the food was well prepared. When we were ready we had to yet again alert someone we wanted the bill. The initial bill given was for another party and needed to inform the staff of the error. We were excited to visit this location based upon the customer service from the 72nd location. I will never visit this location again.More

Date of visit: February 2020
Helpful?
490taylorc, Owner at The Ribbon, responded to this reviewResponded February 24, 2020

We pride ourselves on our hospitality, and it sounds like we failed here. We’re really sorry to hear about your unsatisfactory experience.

Reviewed February 10, 2020 via mobile

I came here with my hubby and another couple. We all ordered different things and everyone enjoyed their meal. You never know when you get into tourist areas what you're going to get, but this place was good. I would go back. It is very...loud, but has a nice low lighting. Make a reservation so you can just go on in.More

Date of visit: February 2020
Helpful?1  
490taylorc, Owner at The Ribbon, responded to this reviewResponded February 14, 2020

Thanks a lot! We appreciate your business and look forward to seeing you again!

Reviewed February 4, 2020 via mobile

Walked in after a show for a late dinner. We were sedated upstairs in a tiny booth for two next to a very busy 8 top that was doing business on their computers,of hitch there were many. They could have sat us way away from...that table but they didn’t. Our server took about 10 minutes to show and then another 10 to get water and drinks. The oysters were very good, the pate a bit dry. my hubs got the pumpkin soup and it was fine and the Amish chicken which was good but unremarkable. I think we would have enjoyed it more if our server was wanting to do her job. We won’t be back.More

Date of visit: January 2020
Helpful?
M4404BKalexk, General Manager at The Ribbon, responded to this reviewResponded February 5, 2020

Thank you for sharing your recent experience. We appreciate the time you took to write your review as it helps us improve the overall quality of the restaurant. Which night did you come in to dine with us? do you remember your servers name or...More

Reviewed February 4, 2020 via mobile

Beautiful bridal shower in private room just the right size! The food was amazing and wait staff attentive and super friendly. Everyone loved it!!

Date of visit: December 2019
Helpful?
490taylorc, Owner at The Ribbon, responded to this reviewResponded February 10, 2020

Happy to hear it! See you soon.

Reviewed February 1, 2020 via mobile

Great restaurant, we found two seats at the bar. Great service. The burger was cooked perfectly and the shoestring fries were very good. Nice touch with the side of pickles. My wife had the white bean soup, which was excellent, great flavor, right temperature and...very flavorful. It was the soup of the day. The quality of the soup told us they had a great kitchen. My wife also had a ceasar salad which was the right size, temperature and freshness. I was surprised to find a great restaurant so close to time square.More

Date of visit: February 2020
Helpful?2  
490taylorc, Owner at The Ribbon, responded to this reviewResponded February 10, 2020

Thanks a lot! We appreciate your business and look forward to seeing you again!

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Dreamer478882
October 21, 2019|
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Response from Kathryn G | Reviewed this property |
The menus, with prices, are on the restaurant's website
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Frequently Asked Questions about The Ribbon

  • The Ribbon is rated accordingly in the following categories by Tripadvisor travelers:
    • Food: 4
    • Service: 4
    • Value: 4