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Serafina at The Time Hotel

$$$
Neighborhood:
Midtown
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224 W 49th St, New York City, NY 10019-7405 (Between Broadway and 8th Avenue)
2122471000
Website
Today
7:00 am - 12:00 am
Open now
All hours
Hours:
Sun - Mon 7:00 am - 11:00 pm
Tue - Sat 7:00 am - 12:00 am
More Info
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328 Reviews from our TripAdvisor Community

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Showing 178: English reviews
London, Canada
Level Contributor
98 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We had dinner at Serafina at the Time Hotel. The atmosphere is non-existent - low ceilings, close proximity to the bar and music so loud that one had to yell to be heard across the table. The pizza was good - not great and the salads were quite good but poorly presented. A diner for 3 with wine for $250... More 

Helpful?
Thank Janice D
Barcelona
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

This restaurant was lacking in atmosphere although service was very quick. The pizzas were OK. Poor choice of soft drinks.

Helpful?
1 Thank Kathryn B
Andrew S, Manager at Serafina at The Time Hotel, responded to this review

Hi Kathryn B, Thank you very much for your feedback and taking the time to write a review. We apologize about the lacking in atmosphere as you may have been expecting a little 'old school' Italian restaurant. We try to have a contemporary and exciting atmosphere in our newly designed restaurant by David Rockwell. On a differing note, we are... More 

Omaha, Nebraska
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This restaurant has excellent food and service. Probably not best for kids, but we had a group from teenagers on up and were all satisfied.

Helpful?
1 Thank Beth512527
Andrew S, Manager at Serafina at The Time Hotel, responded to this review

Hi Beth512527, Thank you very much for taking the time to write a review! We are very proud of the consistency and flare of our food and service. During peak times before shows, the atmosphere can appear to be adult orientated, especially in the bar area. However, we do offer a full children's menu to satisfy kids under 10 accompanying... More 

Pittsburgh, Pennsylvania
Level Contributor
52 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stopped here before seeing the Book of Mormon for lunch-the food and service was very good. We both ordered salads with meat plus drinks but nothing special. Sense this place is more of a bar before the theater than restaurant.

Helpful?
1 Thank BTA1024
Andrew S, Manager at Serafina at The Time Hotel, responded to this review

Hi BTA1024, We hope you enjoyed the show and of course we are thrilled you had a pre-theater dining experience with us! Thank you very much for your review as we appreciate all and any feedback we can get on the food and service. Normally, we get a lot of guests coming for quick drinks and appetizers before the show.... More 

Boston, Massachusetts
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We had a reservation which was honored. We were not thrilled with the location, but it was quiet and we were able to move. We were going before the theatre and just ordered our main course which was delicious. I had linguine in clam sauce and it was delicious.

Helpful?
1 Thank bostonterrier100
Andrew S, Manager at Serafina at The Time Hotel, responded to this review

Hi bostonterrier100, Thank you very much for your review and feedback! We honor all reservations and try our best to allow guests to choose their seating preferences despite the usual rush before the theater shows! The linguine with clams is a top seller of ours and we are glad you had the opportunity to try it out. Please come back... More 

Irvine, California
Level Contributor
153 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed July 25, 2016

I loved my four cheese thin crust pizza. I asked them to add arugala on top for a perfect bite. The minestrone was delicious. The calamari steak was good. The burrata pizza was soggy and was quickly returned and taken off the bill. The menu looks like I need to come back and taste some more dishes. The location is... More 

Helpful?
1 Thank galisgr8
Andrew S, Manager at Serafina at The Time Hotel, responded to this review

Hi galisgr8, Arugula on top of the four cheese thin crust definitely does add some nice flavor! Thank you for the advice that I took up for my lunch and thank you for your review on our food. When you come back, you will have to try our burrata by itself! See you soon, Andrew More 

Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 25, 2016

The food is fantastic but the customer service ordering through seamless is atrocious. The food has been delivered very late with almost 1 1/2 wait. The offensive part is that when I called to inquire about my order I could hear the manager (Andrew) asking why was anyone on the phone. He was extremely annoyed and angry. I could hear... More 

Helpful?
2 Thank Inolis R
Andrew S, Manager at Serafina at The Time Hotel, responded to this review

Hi Inolis R, Thank you for your feedback on the food and thank you for baring with us through the rain storm and influx of deliveries that night. Unfortunately, I personally apologize for the manner in which your phone call inquiry was handled during that extremely busy time period. There is no excuse for the handling of your inquiry other... More 

McAllen, Texas
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 19, 2016 via mobile

This was our 2nd visit to Serafina's but our first at the Time Hotel. We had a great experience last time at the one by Park Ave and this was no exception. Although it is located in the hotel, you can access the restaurant through a separate entrance. We had a very early lunch as we were going to catch... More 

Helpful?
2 Thank avlau1
Andrew S, Manager at Serafina at The Time Hotel, responded to this review

Hi avlau1, I cannot agree more about the Margherita Pizza, as one a day keeps the doctor away! Also, thank you very much for taking the time to write such a nice and detailed review. We encourage you to try all the Serafina locations that you can and we certainly invite you back for another great experience at The Time... More 

Perth, Australia
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 10, 2016

Food was absolutely delicious! I ordered more the next day and would recommend this restaurant to anyone in NYC for a great, great place to eat. I will definitely return here on my next visit!

Helpful?
1 Thank carolyn20162016
Andrew S, Manager at Serafina at The Time Hotel, responded to this review

Hi Carolyn, Your review is one of the greatest compliments we can receive! Thank you for taking the time to express your great experience with us. The fact that we can expect you back at Serafina and the Time Hotel all the way from Perth, Australia, is truly incredible. Chef takes a lot of pride in ensuring each and every... More 

Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 27, 2016

My granddaughter and I spent a week at the Time Hotel. The food from Serafina is SO fresh, SO delicious, I felt like I was in Italy. Exquisite!

Helpful?
1 Thank joan b
Andrew S, Manager at Serafina at The Time Hotel, responded to this review

Hi Joan, Thank you for your very kind review. Chef and the Serafina brand take a lot of pride in the freshness and quality of the ingredients served, just as they do in Italy. We are very happy you enjoyed your experience at the Time Hotel and Serafina. Please come back for another week sometime real soon! Best, Andrew Axelrad More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
    Atmosphere
    3.5 of 5 stars
Average prices
$25 - $50
Cuisine
Italian
Meals
Breakfast, Lunch, Dinner, Brunch, Late Night
Restaurant features
Reservations, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol, Full Bar, Takeout, Free Wifi
Dining Style
Casual Elegant
Good for
Business meetings, Families with children
Open Hours
Sunday
7:00 am - 11:00 pm
Monday
7:00 am - 11:00 pm
Tuesday
7:00 am - 12:00 am
Wednesday
7:00 am - 12:00 am
Thursday
7:00 am - 12:00 am
Friday
7:00 am - 12:00 am
Saturday
7:00 am - 12:00 am
Location and Contact Information
  • Address: 224 W 49th St, New York City, NY 10019-7405
    (Between Broadway and 8th Avenue)
  • Location: United States  >  New York (NY)  >  New York City>  > Midtown
  • Neighborhood: Midtown
  • Phone Number: 2122471000
Description
Serafina takes a very honest approach to Northern Italian food with only the highest quality ingredients. Serafina's Fabulous Pizza delights diners with a simplicity of recipe execution combined with creative and original Italian dishes.

Questions & Answers

Questions? Get answers from Serafina at The Time Hotel staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood