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RATINGS
Food
Service
Value

Details

CUISINES
American
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Serves Alcohol, Accepts Credit Cards, Wheelchair Accessible
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Location and contact

Tenderloin
0.2 miles from Empire State Building
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Reviews (265)
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111 results
Traveler rating
55
36
14
5
1
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LanguageEnglish
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Traveler rating
55
36
14
5
1
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All reviews burger chicken worth the wait tasty food nyc brew
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Reviewed May 19, 2019 via mobile

Double cheeseburger was delicious - tasty and juicy. Cheese fries were also good. Staff were polite and efficient. We will be back.

Date of visit: May 2019
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Reviewed April 11, 2019 via mobile

We arrived in NYC pretty late and while the city might never sleep, the restaurants do. We grabbed a bite at SS and here is the deal- the food was average but their employees were just great. They are friendly and happy. Davon was a...More

Date of visit: April 2019
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Reviewed March 16, 2019 via mobile

I love these burgers and especially the fries! The way they crunch on the outside but still have a moist potato left inside is so good! The mango lemonade and chocolate shakes are also very good. This location was busy but both times we were...More

Date of visit: March 2019
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Reviewed March 11, 2019 via mobile

I had never been to Shake Shack before, so my husband and I went when we were near Herald Square one day. The burger was actually really good. The fries were just okay. I got a cookies and cream shake and it was delicious. Worth...More

Date of visit: March 2019
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Reviewed March 3, 2019

The lines are always quite long which suggests that the food is worth the wait. I do not think so. I only go in because a colleague wants to do so and it is nearby our visit. The shakes are average- they will satisfy the...More

Date of visit: May 2018
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Reviewed February 9, 2019 via mobile

Loved the burgers and the cheese bacon fries. Being a Brit we don’t have them in the uk. Nice that the food is cooked to order. Always busy but food came pretty quick. A lot tastier than Mc Donald’s.

Date of visit: February 2019
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Reviewed January 12, 2019

We like to visit NYC during the holiday season to view the tree, windows and decorations throughout the city. One of our stops each year is Macy's at Herald Square to view the windows. After viewing the windows, my family was hungry and decided to...More

Date of visit: December 2018
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Reviewed December 28, 2018 via mobile

We saw the good reviews for this place and were impressed. I went ahead and ordered our meal, it was a little over $20. The buzzer they gave us did not end up working, and this can be understandable because sometimes technology doesn’t work. They...More

Date of visit: December 2018
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Reviewed December 20, 2018

Acceptable if small burger, with crinkle fries and a lemonade for $14.50 was a rip off for me. Difficult to get a seat although the table clearing stadff were a great help.

Date of visit: December 2018
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Reviewed December 18, 2018 via mobile

Visited here with my son and some other family members, he loved his burger, cheese and bacon fries and shake, however the lack of seats and lack of space for queuing made it a not so pleasant experience.

Date of visit: December 2018
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Robert M
November 3, 2018|
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Response from Partsman999 | Reviewed this property |
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