Walked over from the Residence Inn. They told me I would get a 15% discount for showing my room key.
Sat down at 6:20 hoping to get one drink in on the Happy Hour that ends at 6:30. Several servers looked directly at me, but...did nothing. At 6:28, two fellows sat down next to me. The server immediately brought them a sushi menu, chopsticks and napkin. Then ignored me and turned away.
Another server came shortly and took their order. He asked me if "everything was all right". I said "No! I don't have a menu nor has anyone asked me for an order."
He actually provided pretty good service...until I was finished. I waited a few minutes, then finally laid my credit card on my empty glass. Waited. And waited. After 15 minutes the quite good sushi chef asked if "everything was all right." I said "No, I've been trying to pay for 15 minutes." Meanwhile 3-4 servers were having quite a conversation, ignoring all customers. The sushi chef went over an talked to them. He brought me the bill and I showed him my room key and asked about the discount. He said "sure!" He brought the check in about 60 seconds...with no discount, despite me asking less than a minute before. Once again I couldn't get their attention from their conversation and the sushi chef had to, once again, ask him to come over. He said "oh, sorry I forgot." Right. Despite sitting down 10 minutes before the end of Happy Hour, neither drink was at Happy Hour price either.
So, Sushi was 4 stars. Service was zero stars. Not likely to return despite staying here all week. :-(More